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Additional Services

The services mentioned here are optional. To use them, you will need to pay an extra fee in addition to the visa application fee. You must pay this extra fee when you attend the visa application centre only.

Online Visa Assist

This facility enables you to lodge your online visa application and have your biometrics enrolled all at once at the visa application centre. Online Visa Assist is available for all online visa categories, with support from our experienced staff to guide you throughout the entire process.

The service is available for an additional fee of (AED 147.00 in UAE, KWD 6.00 in Kuwait, QAR 65.00 in Qatar, BHD7.00 in Bahrain, OMR 7.00 in Oman and SAR 150.00 in Saudi Arabia) per applications including the supporting documents upload. Service charge will include upload of any subsequent documents as per the request of the Australian High Commission / Embassy Only.

Platinum Lounge Service

An exclusive service customized to make your Australia Visa Application relaxing, comfortable & convenient.

The lounge offers privacy and comfort, away from the hustle and bustle of the main application centre. Customers can relax in their own private booth within the tranquil and modern lounge, while VFS staffs take care of the entire process, from a personalised chauffer service to and from the VAC, to completion of the application form and payment. 

Customers who choose to enjoy the lounge can expect to complete the submission of their documents on priority without waiting on queues from the lodgment of their visa application to the enrolment of biometrics.  

The service costs AED 2000 per application in addition to the visa fee, and is available to customers applying at the Australia Visa Application Centre in Dubai. If you are a UAE national and intend to apply for a Fast Track Visa, there will be a supplemental cost to cover the Fast Track Visa fee.

To book an appointment at the Platinum Lounge please send in your name and contact number to the following email– and you will be contacted for further details.

Key features of the Platinum Lounge include:

  • Chauffer Service – offering pick-up and drop-off  from anywhere in Dubai
  • Privacy and comfort, in a dedicated space away from the main application centre.
  • Secure Wi-Fi connectivity, not available anywhere else within the application centre.
  • Complete one to one assistance with filling in application forms and making payments.
  • SMS alert service for visa application updates
  • Facilitation of additional document submission after biometric enrolment.
  • Personalized assistance with pre and post visa application lodgment queries.
  • Refreshments from an exquisite selection of gourmet cuisine

Important note: Your visa will be processed and decided by DIBP. Assisted Form Filling, SMS and Additional Document Submission are all inclusive if using the Platinum lounge service at the Visa Application Centre.

Premium Lounge service

The Premium service is available for those customers who would like to experience a dedicated service with individual attention of one of our staff. This service provides the following amenities (which are included in additional fee of (365 Dirhams in UAE, 28 Dinars in Kuwait, 365 Riyals in Qatar, 30 Dinars in Bahrain, 30 Riyals in Oman and 375 Riyals in Saudi Arabia):

  • A separate premium service lounge
  • Stylish surroundings with refreshments
  • Photocopying service for your documents
  • Quicker submission of your application at the visa application centre
  • SMS alert on the status of your application
  • Courier return of your passport.

Important note: Your visa will be processed and decided by the Australian Consulate General in Dubai. Using the premium service does not mean that your visa will be processed faster.

To make an appointment to use the premium service please click here and follow the instructions on the Schedule an Appointment or simply attend the visa application centre reception in Dubai or Abu Dhabi and ask for the 'premium service'.

Prime Time Appointment

The Prime time appointment service is mainly aimed to facilitate working professional and business executives who would prefer to apply outside of their own normal working hours. Prime time appointment bookings allow applicants to make an appointment at the Abu Dhabi or Dubai visa application centre at a convenient time, outside of normal business hours, at a cost of AED 275.00 for each appointment, plus the visa fee.

How to apply for the service

  • Prime time appointments will be operated strictly under an appointment system online through the VFS website and offline only through email.
  • For offline booking applicants will be given a confirmation of appointment which will have the booking reference number, the applicant’s name and passport number and details of the date and time of the appointment. Applicants will be required to bring a print out of this confirmation when they come to the VAC to submit their application.
  • Applicant should follow the instructions on the Schedule an Appointment page of website Click here
  • For online bookings, applicants are given the option to book an appointment with the visa application centre by selecting the prime time option from the drop down list available from the Book an appointment page. Prime time appointment slots will be allocated as per the table below
Prime Time Business Hours
Sunday - Thursday 08:00 - 09:00
16:00 - 18:00
Saturday 09:00 - 12:00
Prime Time Business Hours (Ramadan)
Sunday - Thursday 08:00 - 09:00
14:00 - 15:00
Saturday 09:00 - 12:00


The service fee is non-refundable.

Important: This service does not imply or guarantee in any way that applicants using the prime time service will have a faster turnaround time or be successful in their visa application. All visa applicants must meet the requirements of the Australian immigration rules.

ETA - Assisted Terminal

Appointed staff will provide assistance to visa applicants for completing an ETA/E visitor application form at the VAC as an optional service. For eligibility criteria, please click here.

Applicants opting for this service can avail the same service at the visa application centre for a fee of AED 65 in UAE, QAR 65 in Qatar, SAR 65 in Saudi Arabia, BHD 6.70 in Bahrain and OMR 6.83 in Oman at the visa application centre.

At present this facility is not available in Kuwait.

Assisted Form Filling

The assisted form filling service is a service that VFS offers to clients at the UAE Visa Application Centres. Appointed staff will assist a visa applicant to complete a visa application form at the VAC as an optional service. The cost for this service is AED 75.00 per application.

Note: The Assisted Form Filling service is only applicable for Tourist, Business and Transit visa applications.

Courier Passback

The visa application centre will courier the Australian Consulate decision on your visa application, documents and passport back to you for an extra fee of (45 Dirhams in UAE, 75 Riyals in Saudi Arabia, 10 Dinars in Bahrain, 08 Riyals in Oman and 08 Dinars in Kuwait) Please enquire about this service when you submit your visa application at one of the VFS service desks.

CBD Document Return Service

This document return service is offered exclusively for Citizenship by Descent (CBD) applicants who have lodged their applications online. The Visa Application Centre will courier the CBD certificate and relevant documents back to you for an additional fee of 50 Dirhams within the UAE and 84 Dirhams to other GCC (Saudi Arabia, Bahrain, Oman, Kuwait and Qatar) countries.

Please complete the Courier Return Service Credit Card Authorization Form and email it to the Visa Application Centre.

SMS Service - Track your application

SMS news updates will be sent to you informing you of the status of your visa application. Once purchased you will receive several automated feedback messages to your mobile phone at various stages of the visa application process. The service supports the transfer of SMS text into the language of your choice (Arabic and English languages are available).

At the end of the process you will receive an automated email message to your registered email address provided in your application form, informing you that the Australian High Commission has arrived at a decision with regard to your application.

Please note that this SMS service will not update you on requests for additional documents or information made by the Embassy/High Commission. These requests will be sent via your email address.

You can buy this SMS service for (10 Dirhams in UAE, 10 Riyals in Qatar, 10 Riyals in Saudi Arabia, 01 Dinars in Bahrain, 01 Riyals in Oman and 0.80 Fills in Kuwait) at the same time you submit your visa application form, supporting documents and biometric data at the visa application centre.

Please read the SMS Service Disclaimer carefully before applying for this service.

Printing Service

This service is aimed towards providing assistance to applicants who do not have their application documents in printed format, and need to submit the same without leaving the VAC.

Applicants opting for this service can avail the same service at the visa application centre for a fee of ( 05 Dirhams in UAE,  05 Riyals in Qatar, 5.00 Riyals in Saudi Arabia, 0.52 Dinars in Bahrain, 0.53 Riyals in Oman and 0.39 Fills in Kuwait) at the visa application centre.

Photograph Service

Applicants using this service can have their photograph taken at the visa application centre. This will ensure that the photographs meet the Australian Consulate specifications. This service can be bought for an extra fee of (25 Dirhams in UAE, 03 Dinars in Kuwait, QAR 40.00 and 40 Riyals in Saudi Arabia) for 4 passport size photographs.

Photocopying Documents

There is a photocopying service at the visa application centre for a fee of (02 Dirhams in UAE, 100 Fills in Kuwait, 02 Riyal in Qatar, 02 Riyal in Saudi Arabia, 200 Fills in Bahrain and 200 Baisa in Oman) for each sheet.

Walk-In Appointment

With effect from 05 November 2017, it will be mandatory to have an appointment for the submission of visa applications or enrolment of Biometrics at the Australia Visa Application Centre (AVAC) in UAE, Kuwait, Qatar, Bahrain, Oman and KSA.

Click here for more details

Applicants without appointment will be charged (AED 167.00 in UAE, KWD 20.00 in Kuwait, QAR 205.00 in Qatar, BHD29.00 in Bahrain, OMR 19.00 in Oman and SAR 244.00 in Saudi Arabia) for the submission of their application or enrolment of Biometrics. Accommodating walk in appointments will be dependent upon Application centre’s capacity and slot availability.

Additional Document Drop:

The Visa Application Centre will collect any additional or supporting documents lodged by the applicant on the request of the local Visa Office. For any additional or supporting documents lodged by the applicant which were not requested by the local Visa Office, VFS will charge the applicant a service fee for delivering such documents to the Department’s local post.

Service Charge for Additional Document Drop will be payable in Cash in Local currency.

Country Fee
Bahrain BHD 29
Qatar QAR 205
United Arab Emirates AED 167
Kingdom of Saudi Arabia SAR 244
Kuwait KWD 20
Oman OMR 19