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Disclaimer

VFS (GCC) LLC (hereinafter referred to as VFS) is an outsource partner of the Australian Consulate General in the UAE. In this capacity, VFS receive from Applicants for an Australian Visa the required documents and applicable fees for further processing. After the visa applications are assessed by the Australian Consulate General, VFS handles the return of returnable documents to Applicants, except where the Australian Consulate General elects to return such documents directly to an Applicant.

VFS do hereby declare that they have no role whatsoever in the assessment of a visa application, which is the sole prerogative of the Australian Consulate General.

Therefore, VFS will not in any manner be liable or responsible for any delay in the processing or rejection of any visa applications, once the documents have been delivered to the Australian Consulate General.

VFS will take every precaution in handling passports and documents submitted by applicants. Due to unforeseen events and circumstances of Force Majeure, Force Majeure means any event or occurrence which is outside control of the Party concerned and which is not attributable to any act or failure to take preventive action by the Party concerned, but shall not include any industrial action occurring within VFS or any sub-contractor of VFS.

Where the Applicant avails of the Courier Acceptance Service or Courier Return Service, the Applicant confirms and is aware that the courier acceptance and delivery services have been operated by the third party and VFS do not assure any responsibility or liability for any deficiency in service on part of the Courier Company in case a passport or other documents are lost or damaged in transit.

VFS shall not be responsible or liable for any consequential loss or damage that may be caused to the Applicant due to loss of passport and related documents. It is expressly understood that when the Applicant or representative of the Applicant submits the passport and related documents along with the applicable visa fees, the Applicant has understood the terms and conditions and details as mentioned herein. The fees once paid by the Applicant are not refundable under any circumstances.

Demands Drafts are subject to realisation.

Advertising material may accompany along with returnable documents back to the Applicant. If the Applicant does not wish to receive any advertising material along with passport and related documents, the Applicant must intimate to VFS in advance. Please note that no advertising material sent back with the passport and related documents has the endorsement of the Australian Government.

No employee of VFS has any right or authority to change, amend, and amplify the contents mentioned herein.

Dispute of any nature whatsoever, the jurisdiction will be Dubai.

“ By utilizing the services of VFS for processing of visa applications, the Applicant irrevocably authorizes and permits VFS as it deems fit to disclose and furnish, both inside and outside the U.A.E., information concerning the Application which the Applicant has provided to VFS for purposes of processing the visa application of the Applicant (the “Information”) to VFS’ headquarters, subsidiaries, affiliates, associates, branches, service providers, assignees, agents, insurers, third party contractors or any other persons in order to enable VFS to process the visa application of the Application.

The Applicant authorizes the disclosure of information without the need for prior consent or approval or notification in any manner whatsoever.”

Third Party Links

The VFS GLOBAL website may contain links to other/ third party websites promoting various products and/or services that VFS GLOBAL does not own or operate.

These links are displayed for the purpose of paid advertising on behalf of VFS.

The links are not verified by VFS GLOBAL and are provided for the convenience of VFS clients and any person having access to VFS GLOBAL website.

Access to these links is voluntary and is not endorsed by the Department of Immigration & Border Protection (DIBP) and / or VFS GLOBAL.

VFS Clients and any person accessing the VFS GLOBAL website are requested to use their own discretion while dealing with these websites and the products being sold or promoted.

DIBP and VFS GLOBAL or any of its officers, director, employees, agents etc. do not have any responsibility or liability of any nature for these third party websites or the information contained and/or services offered in by such third party websites and also for any threating, defamatory, obscene, offensive or illegal contents or for any infringement of third party rights including intellectual property rights and also for conducts of such third party website owners.

Your decision to purchase of any products or services through the links advertised on the VFS Global website will have no impact/ bearing on the outcome of a Visa Application and any other services rendered or business of VFS Global.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which VFS recommends that you carefully review.

DIBP and/ or VFS GLOBAL do not have any control, supervision over or have any direct or indirect relations with or are in any manner affiliated with such third party websites, and therefore has no liability or responsibility for their privacy practices and shall not be liable for any kindly of loss, harm, injury or damage suffered by VFS Clients and any person having access to VFS GLOBAL website.

Value Added Service for Online Student Visa Application Online Lodgement Service

By availing the “Online Student Visa application lodgement service,” an applicant is acknowledging that under this service, VFS Global through the local partner will only be completing the data entry of an application Online on behalf of an applicant. VFS Global shall not deemed to be providing any advisory services and all Online questions will be answered on the basis of the information provided and duly verified by the applicant. VFS Global will not be responsible for the outcome of the Online Visa application. VFS Global will charge an applicant the prescribed fee which covers the scope of online data entry and application lodgement on applicant’s behalf only without any advisory or judgemental work.

Beware of Fraudulent Job Offers

Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

  • The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
  • You are asked to disclose private or confidential information.
  • You are asked to be interviewed over the phone or via an instant-messenger type program.
  • You are requested to pay fees/money.
  • You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
  • Insistence on urgency.
  • Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.