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News and Notices

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    01 March 2017

    Global Visa and Citizenship Processing Times

    The Department of Immigration and Border Protection (the Department) is continually looking to improve client information and processing arrangements. 

    From 13 March 2017, you will be able to view current global visa and citizenship processing times for most visa subclasses and citizenship types by navigating to any product within Individuals and Travellers or Visa Support. On the product page, two processing times will be displayed, indicating how long it takes to finalise 75 and 90 per cent of all applications submitted globally.

    Processing times apply from the date your complete application is received by the DIBP processing office

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    08 February 2017

    Visa Application Centre closure in Qatar on 14 February 2017.

    The Visa Application Centre in Qatar will remain closed on 14 February 2017 ( Tuesday ) in lieu of Qatar National Sports Day.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    05 December 2016

    Visa Application Centre closures in lieu of New Year’s Day holiday 01 January 2017.

    The Visa Application Centre’s in Dubai, Abu Dhabi, Oman, Qatar, Kuwait, Bahrain, Riyadh, Jeddah, Al Khobar and the Call Centre will remain closed on 01 January 2017 (Sunday) in lieu of New Year’s Day 2017 holiday.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    05 December 2016

    Visa Application Centre closures in lieu of Christmas Day and Boxing Day holidays 2016.

    The Visa Application Centre’s mentioned below will remain closed on the respective dates in lieu of Christmas Day and Boxing Day holidays. Closure Dates
    Dubai 25 and 26 December 2016 (Sunday and Monday)
    Abu Dhabi 25 and 26 December 2016 (Sunday and Monday)
    Oman 25 and 26 December 2016 (Sunday and Monday)
    Qatar 25 and 26 December 2016 (Sunday and Monday)
    Kuwait 25 and 26 December 2016 (Sunday and Monday)
    Bahrain 25 and 26 December 2016 (Sunday and Monday)
    Riyadh 25, 26 and 27 December 2016 (Sunday, Monday and Tuesday)
    Jeddah 25, 26 and 27 December 2016 (Sunday, Monday and Tuesday)
    Al Khobar 25, 26 and 27 December 2016 (Sunday, Monday and Tuesday)
    Call Centre 25 and 26 December 2016 (Sunday and Monday)

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    05 December 2016

    Visa Application Centre closures in Bahrain and Qatar on 18 December 2016.

    The Visa Application Centre’s in Bahrain and Qatar will remain closed on 18 December 2016 (Sunday) in lieu of National Day celebrations respectively.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    05 December 2016

    Visa Application Centre closures in Bahrain, Oman, Qatar, UAE and the Call Centre on 11 and 12 December 2016.

    The Visa Application Centre’s will remain closed on the following dates in lieu of Prophet’s Birthday Celebration

    Sunday, 11 December 2016 – Bahrain, Dubai, Abu Dhabi and Call Centre

    Monday, 12 December 2016 – Oman and Qatar

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    30 November 2016

    A new premium Fast Track Service for priority processing of Subclass 600 Visitor visas (Business or Tourist Stream).

    From 01 December 2016 will commence a new premium Fast Track Service for priority processing of Subclass 600 Visitor visas (Business or Tourist Stream). The majority of Priority Service applications will be finalised within 48 hours of being received by the Australian Consulate General. All applicants must meet the legal requirements set out in migration legislation for the grant of a visitor visa, including the requirement that applicants undertake and meet relevant health, character and security checks. Applicants should note that there is no guarantee that the visa application will be finalised within 48 hours, and that the priority service fee is not refundable in the event of a delay – whatever the reason – or if the visa application is refused.

    For more information click here

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    24 November 2016

    Visa Application Centre closure in United Arab Emirate on 30 November and 01 December 2016

    The Visa Application Centre's in Dubai and Abu Dhabi will remain closed on Wednesday, 30 November and Thursday, 01 December 2016 in lieu of Martyrs Day and UAE National Day holidays. The next working day will be Sunday, 04 December 2016.  

    The Contact Centre will remain closed on Thursday, 01 December 2016 in lieu of UAE

    National Day holiday. The next working day will be Sunday, 04 December 2016.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    11 November 2016

    HOAX ALERT: Visa Free visit to Australia from January 2017

    The Department of Immigration and Border Protection (DIBP) is aware of a hoax news/blog site suggesting new visa-free arrangements are coming into effect for individuals intending to travel to Australia. The hoax stories, which have so far named Fiji, the Philippines, Oman and Pakistan, suggest that Australia has entered into visa agreements with visa-free travel commencing from January 2017. These stories are false and Australia maintains a universal non-discriminatory visa regime. There has been no change to Australia’s approach. All non-citizens seeking to enter and stay in Australia require a valid visa.

    Travellers should continue to check the Department’s website, www.border.gov.au, for the latest information on visa requirements for Australia. Any changes to visa conditions or processes are publicised on the Department’s website. The Department is reminding travellers who are intending to visit Australia, that there are important things they should know. This includes what visas to apply for, requirements for the visa application, obligations while in Australia and information about complying with the conditions of your visa.

    For reliable information on visa processes and charges information, please refer to Visiting Australia.

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    09 November 2016

    From 19 November 2016, changes to the temporary activity visa framework are coming into effect.

    Under the new temporary visa framework there would be four temporary activity visa subclasses:

    • Temporary Work (Short Stay Specialist) (subclass 400) visa;
    • Temporary Work (International Relations) (subclass 403) visa;
    • Training (subclass 407) visa; and
    • Temporary Activity (subclass 408) visa.

    The subclass 400, 407 and 408 visas can only be lodged online. Paper applications lodged from this date for these visa subclasses will be considered invalid and returned to the applicant together with payment of the visa application charge; Paper applications for the subclass 401 and subclass 402 visas will also be considered invalid; and Only the subclass 403 visa can be lodged both online and by paper.

    The latest date for the submission of paper Temporary work (short stay) Subclass 400 visa applications at the visa application centres are as follows:

    Wednesday, 16 November 2016 - Dubai

    Tuesday, 15 November 2016 - Abu Dhabi

    Sunday, 13 November 2016 - OGCC (Saudi Arabia, Bahrain, Qatar, Oman and Kuwait)

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    30 October 2016

    Change in VFS Service Fee.

    The VFS service fee is changing effective 01 November 2016. Kindly refer to the Visa Type section on our website click here for Service fee details.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    09 October 2016

    The Visa Application Centre’s closure in Bahrain

    The Visa Application Centre in Bahrain will remain closed on Monday 10 October 2016 and Tuesday 11 October 2016 for AShoora Holiday.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    28 September 2016

    Visa Application Centre closure in lieu of Al Hijri holiday 2016.

    The Visa Application Centre’s in Dubai, Abu Dhabi, Oman, Qatar, Kuwait, Bahrain, Riyadh, Jeddah, Al Khobar and the Call Centre will remain closed for Al Hijri (Islamic New year) holiday on Sunday 02 October 2016. The next working day will be Monday 03 October 2016.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    20 September 2016

    Visa Application Centre’s closure in Kingdom of Saudi Arabia on 22 September 2016

    The Visa Application Centre’s in Riyadh, Jeddha and Al Khobar will remain closed on Thursday 22 September 2016 for the Kingdom of Saudi Arabia National Day holiday.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

     

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    05 September 2016

    Visa Application Centre closure in lieu of EID Al Adha holiday 2016.

    The Visa Application Centre’s mentioned below will remain closed on the respective dates in lieu of EID Al Adha holiday . Closure Dates
    Dubai 11, 12 and 13 September 2016 (Sunday, Monday and Tuesday)
    Abu Dhabi 11, 12 and 13 September  2016 (Sunday, Monday and Tuesday)
    Oman 11, 12 and 13 September  2016 (Sunday, Monday and Tuesday)
    Qatar 11, 12 and 13 September  2016 (Sunday, Monday and Tuesday)
    Kuwait 11, 12 and 13 September  2016 (Sunday, Monday and Tuesday)
    Bahrain 12 and 13  September 2016 (Monday and Tuesday)
    Riyadh 11, 12 and 13 September 2016 (Sunday, Monday and Tuesday)
    Jeddah 11, 12 and 13 September 2016 (Sunday, Monday and Tuesday)
    Al Khobar 11, 12 and 13 September 2016 (Sunday, Monday and Tuesday)
    Call Centre 11, 12 and 13 September 2016 (Sunday, Monday and Tuesday)

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    05 September 2016

    Visa Application Centre closure in lieu of EID Al Adha holiday 2016.

    The Visa Application Centre’s in Dubai, Abu Dhabi, Oman, Qatar, Kuwait, Bahrain, Riyadh, Jeddah, Al Khobar and the Call Centre will remain closed for Eid Al Adha holiday from Sunday 11 September 2016 to Tuesday 13 September 2016. The next working day will be Wednesday 14 September 2016.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    03 July 2016

    Visa Application Centre closure in lieu of EID Al FITR holiday 2016.

    The Visa Application Centre’s mentioned below will remain closed on the respective dates in lieu of EID Al FITR holiday .Visa Application Centre Closure Dates
    Dubai 06 and 07 July 2016 (Wednesday and Thursday)
    Abu Dhabi 06 and 07 July 2016 (Wednesday and Thursday)
    Oman 06 and 07 July 2016 (Wednesday and Thursday)
    Qatar 06 and 07 July 2016 (Wednesday and Thursday)
    Kuwait 06 and 07 July 2016 (Wednesday and Thursday)
    Bahrain 06 and 07 July 2016 (Wednesday and Thursday)
    Riyadh 05, 06  and 07 July 2016 (Tuesday, Wednesday and Thursday)
    Jeddah 05, 06  and 07 July 2016 (Tuesday, Wednesday and Thursday)
    Al Khobar 05, 06  and 07 July 2016 (Tuesday, Wednesday and Thursday)
    Call Centre 06 and 07 July 2016 (Wednesday and Thursday)
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    03 July 2016

    Change in Visa Fees.

    Some of the visa fees are changed effective 01 July 2016. Kindly refer to the Visa Type section on our website click here for visa fee details.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    14 June 2016

    From 1 July 2016 all student visa applications must be lodged online through ImmiAccount.

    Paper student visa applications lodged on or after 1 July 2016, including applications that were mailed to the Post prior to 1 July 2016 and received at the Post on or after 1 July 2016, will be considered invalid and returned to the applicant together with payment of the student visa application charge.

    The latest date for the submission of paper student applications at the visa application centres are as follows:

    Wednesday, 29 June 2016 - Dubai

    Tuesday, 28 June 2016 - Abu Dhabi

    Sunday, 26 June 2016 - OGCC (Saudi Arabia, Bahrain, Qatar, Oman and Kuwait)

    Click here for more information on the Student Visa Programme changes

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    05 May 2016

    The Visa Application Centre’s closure in Dubai, Abu Dhabi, Kuwait and the Call Centre.

    The Visa Application Centre’s in Dubai, Abu Dhabi, Kuwait and the Call Centre will remain closed on 05 May 2016 (Thursday) for Laylat Israa &Al Meiraj.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    01 May 2016

    The Visa Application Centre’s closure in Bahrain and Qatar.

    The Visa Application Centre’s in Qatar and Bahrain will remain closed on 01 May 2016 (Sunday) for May Bank Holiday and Labor Day respectively.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    27 April 2016

    The Visa Application Centre in Dubai will be undergoing a fire Drill on 27 April, 2016

    The Visa Application Centre in Dubai will be undergoing a fire Drill on 27 April, 2016 (Wednesday) from 10:45 to 11:45. Please be informed that we will not be able to accept visa applications during this time as the full premise (Wafi Mall) will not be assessable for this exercise.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    02 May 2016

    The Visa Application Centre in Qatar will be undergoing a Mock fire Drill on 2 May 2016

    The Visa Application Centre in Qatar will be undergoing a Mock fire Drill on 2 May 2016 (Monday) from 09:00 to 10:00. Please be informed that we will not be able to accept visa applications during this time as the full premise will not be assessable for this exercise.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    08 March 2016

    Visa Application Centre closure in lieu of Easter holiday 2016.

    The Visa Application Centre’s mentioned below will remain closed on the respective dates in lieu of Easter holiday .Visa Application Centre Closure Dates
    Dubai 27 and 28 March 2016 (Sunday and Monday)
    Abu Dhabi 27 and 28 March 2016 (Sunday and Monday)
    Oman 24 and 27 March 2016 (Thursday and Sunday)
    Qatar 24 and 27 March 2016 (Thursday and Sunday)
    Kuwait 27 and 28 March 2016 (Sunday and Monday)
    Bahrain 27 and 28 March 2016 (Sunday and Monday)
    Riyadh 24 and 27 March 2016 (Thursday and Sunday)
    Jeddah 24 and 27 March 2016 (Thursday and Sunday)
    Al Khobar 24 and 27 March 2016 (Thursday and Sunday)
    Call Centre 27 and 28 March 2016 (Sunday and Monday )
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    31December 2015

    Change in Visa Fees.

    Some of the visa fees are change effective 01 January 2016. Kindly refer to the Visa Type section on our website click here for visa fee details.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    21 December 2015

    Visa Application Centre closure in lieu of New Year’s Day 2016.

    The Visa Application Centre’s in Dubai, Abu Dhabi, Oman, Qatar, Kuwait, Bahrain, Riyadh, Jeddah, Al Khobar and the Call Centre will remain closed on 03 January 2016  (Sunday)  in lieu of New Year’s  Day 2016.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    24 November 2015

    Visa Application Centre closure on the occasion of Prophet’s Birthday.

    Visa Application Centre closure on the occasion of Prophet’s Birthday and in lieu of Christmas Day and Boxing Day.

    The Visa Application Centre’s mentioned below will remain closed on the respective dates on the occasion of Prophet’s Birthday and in lieu of Christmas Day and Boxing Day.Visa Application Centre Closure Dates
    Dubai 24 and 27 December 2015 (Thursday and Sunday)
    Abu Dhabi 24 and 27 December 2015 (Thursday and Sunday)
    Oman 24 and 27 December 2015 (Thursday and Sunday)
    Qatar 24 and 27 December 2015 (Thursday and Sunday)
    Kuwait 24 and 27 December 2015 (Thursday and Sunday)
    Bahrain 24 and 27 December 2015 (Thursday and Sunday)
    Riyadh 24, 27 and 28 December 2015 (Thursday, Sunday and Monday)
    Jeddah 24, 27 and 28 December 2015 (Thursday, Sunday and Monday)
    Al Khobar 24, 27 and 28 December 2015 (Thursday, Sunday and Monday)
    Call Centre 24 and 27 December 2015 (Thursday and Sunday)

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    24 November 2015

    Qatar Visa Application Centre closure for National Day.

    The Visa Application Centre in Qatar will remain closed on 17 December 2015 (Thursday) on the occasion of National day of Qatar.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    24 November 2015

    Bahrain Visa Application Centre closure for National Day.

    The Visa Application Centre in Bahrain will remain closed on 16 December 2015 and 17 December 2015 (Wednesday and Thursday) on the occasion of National day of Bahrain.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    24 November 2015

    Visa Application Centre closure on the occasion of UAE National Day.

    Visa Application Centre closure on the occasion of UAE National Day. The Visa Application Centre’s mentioned below will remain closed on the respective dates on the occasion of UAE National Day

    Visa Application Centre UAE National Day - Closure Dates
    Dubai 02 and 03 December 2015 (Wednesday and Thursday)
    Abu Dhabi 02 and 03 December 2015 (Wednesday and Thursday)
    Call Centre 02 and 03 December 2015 (Wednesday and Thursday)

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    16 November 2015

    Oman Visa Application Centre closure for National Day.

    The Visa Application Centre in Oman will remain closed 25 and 26 November 2015  (Wednesday and Thursday) for the occasion of National day of Oman.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    31 August 2015

    Response to Syrian Humanitarian Crisis

    On 9 September 2015, the Australian Government announced it will accept an additional 12,000 refugees who are fleeing the conflict in Syria and Iraq. The places will be primarily for refugees in Jordan, Lebanon and Turkey.

    The Refugee and Humanitarian Visa program is for people who are subject to persecution or substantial discrimination amounting to gross violation of human rights in their home country. This is a non-discriminatory program which provides support to those most in need. This includes women, children and families of persecuted minorities.

    The Australian Government is committed to working closely with the UNCHR to deliver the 12,000 additional refugee places. If the UNHCR assesses that you are a refugee whose life and freedom depends on urgent resettlement, they may refer your case to the Australian Consulate.

    If you have a family member who is an Australian citizen, permanent resident or eligible New Zealand citizen, they may sponsor you through the Special Humanitarian Program (SHP). The SHP Visa is for people who are not refugees as defined in the Refugees Convention. It is for people who are subject to substantial discrimination amounting to gross violation of Human Rights and have close links to Australia. Applications for the SHP should be lodged in Australia.

    Further information on Australia’s offshore humanitarian resettlement program can be found at the following links: http://www.border.gov.au/Trav/Refu/Offs and http://uae.embassy.gov.au/abud/Visas.html

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    31 August 2015

    Cessation of Australian Visa Labels

    From 1 September 2015, Australia will cease issuing visa labels to holders of Australian visas.

    Only a small number of labels will continue to be issued to holders of the Document for Travel to
    Australia (DFTTA) after 1 September 2015. The DFTTA is issued to Refugee and Special
    Humanitarian visa holders and to a small number of visa holders who do not have, or cannot
    obtain, a passport recognised by the Australian Government. This arrangement will be facilitated
    until the staged rollout of the Australian Migration Status (AMS) ImmiCard is completed. The AMS
    ImmiCard, an International Civil Aviation Organisation compliant machine readable official travel
    document, has been progressively replacing the DFTTA since May 2015.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    22 February 2015

    Parking at the Visa Application Centre in Dubai

    The parking at the Visa Application Centre at Dubai, Wafi is now controlled by an automated paid parking management system. Parking will be free from 0 to 3 hrs. on all weekdays. Every additional hour will be @ AED10.Any information about parking charges and payment options can be obtained from the main Customer Experience Desk.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com.

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    28 December 2014

    Frequently Asked Questions on Ebola Virus Disease

    Click here for the Government’s visa and border arrangements - FAQs on EVD.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    22 December 2014

    Increase in the Partner Visa application charge from 1 January 2015.

    Please be informed that the Australia Visa application centre in Chandigarh will accept application till 03:00pm on 28 June 2013.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    23 November 2014:

    Recently potential unauthorised agent activity has come to the attention of the Australian

    Government purporting to provide assistance for migration to Australia and falsely claiming affiliation to an Australian Government Authority. Applicants contacted by such organisations seeking money and personal details are asked to exercise caution and check for authentication of such organisations through the Migration Agents Registration Authority website www.mara.gov.au.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    23 November 2014

    Extending Streamlined Visa Processing (SVP) to eligible advanced diploma level students

    • From 23 November 2014, eligible advanced diploma level students will be able to apply for their visa under the SVP arrangements.
    • Under SVP prospective students will generally benefit from a simpler and faster visa application process.
    • The extension of SVP will assist participating education providers to recruit genuine international students, in particular education providers offering advanced diploma level courses in the vocational education and training and higher education sectors.
    • Visa applicants without access to SVP will continue to have their visas processed under the recently simplified Assessment Level (AL) framework.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    27 October 2014

    Lodging Visa Applications Online

    Online Lodgement

    If you have chosen to lodge your application online through the Department of Immigration and Border Protection website (www.immi.gov.au ), rather than through an Australian Visa Application Centre (AVAC), then an AVAC is not able to assist you with online lodgement enquiries.

    For difficulties with online lodgement you can access support on the following website:

    Click here

    If you are experiencing problems with online lodgement, and have not yet lodged a visa application, you can choose to lodge a paper application with an AVAC instead.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    24 September 2014

    Clients should not make travel commitments until you have a visa to travel to australia

    “You should not book flights or make travel commitments until you have a visa to travel to Australia. The Department of Immigration and Border Protection will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.”

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    24 June 2014

    Travelling without an Australian visa label

    Australia's visa label policy

    The Australian Government does not require holders of Australian visas to have a 'visa label' in their passport.

    Development and enhancement of the Department of Immigration and Border Protection's (DIBP) electronic systems means many of the department's services no longer involve the physical exchange of paper documentation. This reflects a government-wide agenda to make services more accessible and convenient for clients by providing them with secure online alternatives.

    Visa holders can now travel to and reside in Australia without a visa label in their passport.

    Electronic visa record

    Australian visas are issued and recorded electronically. All visa records are stored on a central database in Australia which enables online checking of visa details by visa holders, registered Australian organisations and airline staff. Your visa is linked to your passport through its unique identifying number. This number is required by you and other parties when doing a visa check online.

    Before you travel

    When you receive your Australian visa you are issued with a visa grant notification letter that explains the conditions of your visa, including period of validity and entry requirements. You should retain this for your own reference and you may wish to carry it with you when you travel as it contains important information about your visa. The information contained within the visa grant notification letter will help you to check your visa status online using the department's Visa Entitlement Verification (VEVO) system.

    At the airport

    Airlines that fly to Australia must provide details of all passengers to Australia's immigration and customs authorities ahead of their arrival in Australia.

    When you check-in for your flight to Australia, airline staff will use your passport details to check if you have a valid visa to travel to Australia before allowing you to board the aircraft. This typically only takes seconds to complete. This is completed electronically and there is no need for a visa label in your passport.

    Feeder airlines which do not fly directly to Australia and do not have access to Australia's passenger processing system can contact the connecting airline with whom you are flying to Australia to request they conduct the check as a means of confirming you have a valid visa when you check in.

    Global acceptance of electronic visas

    Most countries now accept travellers without an Australian visa label in their passport. The vast majority of people travelling to and residing in Australia do so without a visa label in their passport.

    However, most countries have specific entry, exit and visa requirements. If you are transiting or exiting through another country, it is your responsibility to check with the relevant government authorities about their departure or transit requirements. The Australian Government cannot advise on other countries' requirements. Some foreign governments recommend that you carry your visa grant notification letter and travel itinerary when you travel.
    Information on local arrangements relating to visa labels is available from Australian Immigration Offices outside Australia.

    Online options available

    Online options are available should you wish to provide details of your Australian visa to a third party, including foreign governments. You can:

    • send details about your visa status directly from the Visa Entitlement Verification Online (VEVO) system to any email address. VEVO emails are sent directly from the VEVO system.
    • retrieve your visa details from VEVO on your smartphone (if available) and show this information to foreign officials.

    Checking your visa status online using VEVO

    VEVO is a secure and free service available to you anywhere, anytime.

    VEVO allows you to check your current visa details online and it provides more information about your visa conditions and entitlements than a visa label. Information provided in VEVO includes:

    • your visa type
    • visa grant and expiry dates
    • period of stay
    • visa grant number
    • entries allowed
    • all conditions that apply to your visa.

    Accessing VEVO is a two-step process.

    For the first step, you will need to enter one of the following:

    • Transaction Reference Number (TRN) – we give you a TRN if you applied for your visa online
    • Visa Grant Number - you can find this on your visa grant notification letter
    • Visa Evidence Number - you can find this on your existing visa label, if you have one

    To finish, you must provide all of the following in the second part of the access process:

    • your date of birth
    • your passport number (used in your visa application)
    • country of passport

    Using VEVO is a secure and effective method to check the 'real time' details of your visa.

    Important things to remember when planning your travel

    • If you have been issued with a new passport since your Australian visa was granted, you must notify the department of your change of passport details to ensure your record is up-to-date prior to travel. Failure to do so may delay your travel to Australia. Please complete Form 929 if your passport details have changed. Refer Click here
    • Your visa grant notification letter contains important information that will help with using VEVO. It is important that you retain this letter for your records.
    • While travelling without an Australian visa label is widely accepted, we recommend you confirm with local authorities before you travel.
    • It is Australian Government policy to charge for visa labels. The cost for a visa label is called the Visa Evidence Charge (VEC). Refer to Click here

    Further information can be found at the department's website. See: Click here

    For further queries please contact us on +971 4 2055900 or email us on
    info.ausdxb@vfshelpline.com

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    17 June 2014

    Clients will now be notified regarding the outcome of their visa application by email

    Please be advised that effective immediately, you or your authorised recipient will be notified about the outcome of your visa application by email to your nominated email address on the checklist.

    Please ensure that you check both your Inbox and Trash file for your notification letter.

    If you would prefer a hard-copy of the notification letter be sent to VFS for you to collect, please advise the counter officer at the time you lodge your visa application.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    18 May 2014

    Credit card surcharge comes into effect 19 April 2014

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com

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    26 March 2014

    New Student Checklist – Assessment Levels

    From 22 March 2014 the department has simplified the Student Visa Assessment Level (AL) Framework by removing AL4 and AL5. As a result the AL Framework now comprises three assessment levels (AL1 to AL3) with former AL4 countries/sectors reduced to AL3. The department has also reduced the financial requirement for AL3 student visa applicants from 18 months to 12 months. However, as a result of this change, funds for AL3 applicants are required to be provided by the visa applicant or their close relative.

    Please visit Click here for more information on the simplified AL Framework.

    For further queries please contact us on +971 4 2055900 or email us on info.ausdxb@vfshelpline.com