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Schedule an appointment

Introduction of Mandatory Appointment System:

With effect from 01 November 2017, it will be mandatory to have an appointment for the submission of visa applications at the Australia Visa Application Centre (AVAC) in Indonesia.

Please click here to make an appointment

Instructions to schedule an appointment.

  • Before you make an appointment you should carefully read the visa application process available on the website, complete your application form with all the supporting documents to submit your visa application at the AVAC.
  • Please note that only applicants will be allowed to the visa application centre. The only exceptions to this are those accompanying children under 18 years-of-age or applicants who need special assistance for health reasons, disability or otherwise.
  • Only ONE appointment can be booked per passport.
  • An application will not be accepted at the AVAC if the Applicant name does not match with the one used for booking the appointment.
  • If you are part of a family or group, each member of the family or group must make an individual appointment. For example, if you are a family of 4 with 2 adults and 2 children you must make 4 individual appointments.
  • For the large groups travelling together (group size - minimum of 15 applicants), please contact the call centre via phone +62 21 30418700 or email auappointment@vfshelpline.com to have the appointments booked together as per mutually agreed timings.
  • For the large groups travelling together (group size - minimum of 15 applicants), it is highly advised to make fee payment by VFS Virtual Account / bank transfer, to avoid more queuing at VAC counter.
  • Please carry your appointment letter with you at the scheduled date and time to the AVAC to show it to staff / security guard.
  • Please make sure you arrive at the visa application centre 10 minutes prior to your appointment time.
  • If you have missed your appointment on the scheduled day, the system will not allow you to reschedule or cancel and you will be required to book a new appointment after 24 hours.
  • You can reschedule your appointment only for a future date and up to a maximum of 2 times.