Disclaimer and Privacy Policy


The Short Messaging Service ('SMS') provided to visa applicants is to update the applicant on the current status of the visa application VFS Australian Visa Application Centre is a service provided by VFS Thailand. Ltd.

VFS Australian Visa Application Centre merely acts as a Logistics Agent with responsibility to receive from an applicant applying for an Australian visa, the applicant's passport, completed visa form, supporting documentation and the applicable fees. VFS Australian Visa Application Centre is also responsible for submitting the application to the Australian Embassy, on behalf of the applicant, collecting the passport and supporting documents back from the Australian Embassy and returning the passport back to the applicant by hand delivery/courier to an address noted by the applicant on the visa form.

Note: There are circumstances where in, Australian Embassy will hand over the passport & the supporting documents to the Applicants directly. VFS Australian Visa Application Centre is not liable for any delay in processing or rejection of the visa application. Whilst every precaution is taken while handling the passport of Applicants and important documents submitted in support thereof, due to unforeseen events and circumstances, the passport and documents may be lost in transit by accident, theft, natural calamities (act of God) or any other reason, VFS Australian Visa Application Centre will not be liable or responsible in any manner to the Applicant for the same.

The Applicant accepts that the courier service is operated by a third-party, VFS Australian Visa Application Centre does not assume any responsibility or liability for any deficiency in service on part of the courier company. In case a Passport is lost or damaged in transit, the liability of VFS Australian Visa Application Centre is restricted to reimbursement of fees charged by the Ministry of Home Affairs, Government of Thailand, for replacement of lost / damaged passport through normal application procedure.

VFS Australian Visa Application Centre shall not be responsible or liable for any consequential loss or damage caused to the Applicant due to loss of his/her Passport and supporting documents.

It is expressly understood that when the applicant or representative of the applicant submits the passport, the visa form and the supporting documentation along with the applicable fees, the applicant has understood the terms, conditions and details herein. Application fees once paid by the applicant are not refundable under any circumstances.

Bankers Cheque /Demand Drafts are subject to realization.

Advertising material may accompany the passport and supporting documents back to the applicant. If the applicant does not wish to receive any advertising material along with the passport and supporting documents, the applicant must intimate the VFS Australian Visa Application Centre in advance. Please note that no advertising material sent back with the passport and supporting documents has the endorsement of the Australian Government.

No employee of VFS Australian Visa Application Centre may change / amend / amplify the conditions mentioned herein.

For all claims, disputes of whatsoever nature, the courts of Thailand shall alone have jurisdiction.

Head Office: The Trendy Office Building, 28th Floor, Sukhumvit Soi 13 , Klong Toey Nua, Wattana, Bangkok 10110, Thailand

Third Party Links

The VFS GLOBAL website may contain links to other/ third party websites promoting various products and/or services that VFS GLOBAL does not own or operate.

These links are displayed for the purpose of paid advertising on behalf of VFS.

The links are not verified by VFS GLOBAL and are provided for the convenience of VFS clients and any person having access to VFS GLOBAL website.

Access to these links is voluntary and is not endorsed by the Department of Immigration & Border Protection (DIBP) and / or VFS GLOBAL.

VFS Clients and any person accessing the VFS GLOBAL website are requested to use their own discretion while dealing with these websites and the products being sold or promoted.

DIBP and VFS GLOBAL or any of its officers, director, employees, agents etc. do not have any responsibility or liability of any nature for these third party websites or the information contained and/or services offered in by such third party websites and also for any threating, defamatory, obscene, offensive or illegal contents or for any infringement of third party rights including intellectual property rights and also for conducts of such third party website owners.

Your decision to purchase of any products or services through the links advertised on the VFS Global website will have no impact/ bearing on the outcome of a Visa Application and any other services rendered or business of VFS Global.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which VFS recommends that you carefully review.

DIBP and/ or VFS GLOBAL do not have any control, supervision over or have any direct or indirect relations with or are in any manner affiliated with such third party websites, and therefore has no liability or responsibility for their privacy practices and shall not be liable for any kindly of loss, harm, injury or damage suffered by VFS Clients and any person having access to VFS GLOBAL website.

Value Added Service for Online Student Visa Application Online Lodgement Service

By availing the “Online Student Visa application lodgement service,” an applicant is acknowledging that under this service, VFS Global through the local partner will only be completing the data entry of an application Online on behalf of an applicant. VFS Global shall not deemed to be providing any advisory services and all Online questions will be answered on the basis of the information provided and duly verified by the applicant. VFS Global will not be responsible for the outcome of the Online Visa application. VFS Global will charge an applicant the prescribed fee which covers the scope of online data entry and application lodgement on applicant’s behalf only without any advisory or judgemental work.

Beware of fraudulent job offers

Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

  • The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
  • You are asked to disclose private or confidential information.
  • You are asked to be interviewed over the phone or via an instant-messenger type program.
  • You are requested to pay fees/money.
  • You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
  • Insistence on urgency.
  • Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.