Apply for VISA to France

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In Russia

News And Notices

News 1

 15 November 2017 

Launch of French Government “France-Visas” website. Visit this website for comprehensive information on visas and on how to apply: STEP 1: check whether you need a visa and prepare your application; STEP 2: check who can examine your application; STEP 3: fill your visa application form and, if required: STEP 4: book an appointment to submit your application in VFS GLOBAL visa application centre.

Additional Services

Courier Service

Description:

If you want your passport (and, if applicable, any other document that is returned to you by the Consular Authority) to be delivered by courier, you can request for this service when submitting your visa application at the counter.

Location:

Vladivostok: DHL Express.
Other Cities: DHL Express and Fox Express.

Rate:

Please contact us for the fee information.

Courier After Submission

Description:

After your application has been submitted at the Visa Application Center, you may still opt for the courier service to get your passport delivered to your desired address.

Applicants have the option to pay by cash or online. For online payment, please follow the instructions as mentioned on this link: click here.

Terms and conditions:

  • When an Applicant opted for this service, the passport can be handed over to the Applicant in person or an authorised representative.
  • The courier company would need to check the authorisation letter signed by the Applicant, proof of submission (Receipt of Submission and Contract), and the internal passport of the person who would receive the passport.
  • The courier company would collect the authorisation letter and the Receipt of Submission as proof of hand over.
  • If the passport recipient could not provide the authorisation letter and proof of submission during the delivery, then the passport would be returned back to the Visa Application Centre and the Applicant would need to come to Visa Application Centre to collect it in person.

Location:

This service is available only for applications submitted at the Visa Application Center in:

  • Kazan
  • Moscow
  • Nizhny Novgorod
  • Novosibirsk
  • Perm
  • Rostov-on-Don
  • St. Petersburg
  • Samara
  • Yekaterinburg

To request for this service, you may fill in the online courier service request form.

After the online courier service request form has been submitted, you will be contacted by our specialist within one working day to confirm the order.

As an alternative, you may also contact the following number during working days:

Moscow:
11:00 to 18:00
+7 495 771 6751 (ext. 11169)
09:00 to 18:00.
+7 499 703 4974
+7 499 704 3556

Kazan:
+7 (906) 328 2576

Perm:
+7 (922) 302 6822

Samara:
+7 (937) 983 0510

St. Petersburg:
+7 (812) 6122026

Nizhny Novgorod, Novosibirsk, Rostov-on-Don, and Yekaterinburg:
+7 (495) 955 1977

Rate:

Please contact us for the fee information.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Photobooth Service

Description:

A photo booth is available within the Visa Application Centre to get photographs in compliance with the requirements of the French consular Authorities to submit a visa application.

Location:

This service is applicable for all the locations.

Rate:

200 Rubles for 6 photographs.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Photocopy Service

Description:

A photocopying machine is at your disposal to complete your visa application.

Location:

This service is applicable for all the locations.

Rate:

15 Rubles per copy.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Premium Lounge

Description:

The Premium Lounge service is available at the France Visa Application center in for those customers who would like to experience a dedicated service.

This service includes the following amenities:

  • a separate, comfortable Premium Lounge;
  • stylish surroundings with refreshments;
  • a faster submission process with a personalized service;
  • submission of application for all type of visas approved by the Consulate of France;
  • selection of insurance packages for your travel (additional fees applied as per the insurance package opted)
  • photocopy service for your documents;
  • option to pay fee by credit card.

Location:

Moscow
Kindly book an appointment by email: premium.francemoscow@vfshelpline.com
or call our Premium Lounge during working days from 09:00 to 16:00 +7(495) 771 6710

Yekaterinburg
Kindly book an appointment by phone during working days from 08:30 to 16:00
+7 343 318 2736
+7 343 226 0117
In case proposed by customer care center timings don’t satisfy you, or if you wish to avail VIP Premium Lounge services during non-standard working hours (after 16:00), please write to premium.ekb@vfsglobal.com. or call +7 (343) 270 00 81

Rate:

70 Euro per application.
You may also opt for our Prime Time Service (16:30 – 20:00 hrs.) in our Premium Lounge with an additional of 50 Euro per application.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Prime Time Service

Description:

Moscow
Submission between 16:30- 20:00 (Monday to Friday, except holidays).

Kaliningrad, Novosibirsk and Yekaterinburg
Submission between 16:30- 20:00 (Monday, Wednesday and Thursday, except holidays).

Saint-Petersburg
Submission between 16:00- 17:00 (Monday, Wednesday and Thursday, except holidays).

Location

Moscow, Kaliningrad, Novosibirsk, Saint-Petersburg, Yekaterinburg
To opt for this service, kindly book an appointment at least one day prior to the desired date, before 17:00 hrs. Moscow local time.
Please call:

+7 499 7043608
or
+7 499 7034672

Applicants in Kaliningrad can also book an appointment by mail: premiumkgd@vfsglobal.com

Rate

50 Euro per application.

This charge is over and above the visa fee, service fee or any other additional service charges that are available in the visa center.
You may also opt for a Prime Time Service in our Premium Lounge in Moscow and Yekaterinburg with an additional of 70 Euro per application.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Travel Insurance

Description:

An insurance desk is available within the Visa Application Centre where you can select an insurance in compliance with the requirements of the French consular Authorities to submit a visa application.

Location

This service is applicable for all the locations.

Rate

Approach the insurance desk at the Visa Application Centre for the rates.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Mobile Biometric Service

Description

For your comfort, we are pleased to offer you our new “Mobile Biometric Service” to submit your visa application and enroll biometric data at office without leaving your city*.

Schedule an appointment and we will collect your visa application form, documents and biometric data at your city.

When scheduling an appointment, you can also opt for a courier pass-back service where your passport can be returned to you via courier to your desired address.

* Submission and biometric data collection at home address is not available

Location

This service is applicable for all locations.

To request this service or learn about MBS prices please call:

+7 495 9098930
or
click here to fill the request form online.

Our Mobile Biometric team will contact you once we receive your request.

Please note that this service can be ordered only through our website or calling the telephone number listed above. The Visa Application Centre is not responsible for services ordered on third-party resources. Be cautioned that such services may be of poor quality, and you could become a victim of fraud.

Rate

Please contact us:
+7 495 9098930

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.
Irkutsk
Kaliningrad
Kazan
Khabarovsk
Krasnodar
Krasnoyarsk
Moscow
Nizhniy Novgorod
Novosibirsk
Omsk
Perm
Rostov-on-Don
Samara
Saratov
Ufa
Vladivostok
Yekaterinburg
Saint Petersburg

Helpline : Irkutsk

Helpline : Kaliningrad

Helpline : Kazan

Helpline : Khabarovsk

Helpline : Krasnodar

Helpline : Krasnoyarsk

Helpline : Moscow

Helpline : Nizhniy Novgorod

Helpline : Novosibirsk

Helpline : Omsk

Helpline : Perm

Helpline : Rostov-on-Don

Helpline : Samara

Helpline : Saratov

Helpline : Ufa

Helpline : Vladivostok

Helpline : Yekaterinburg

Helpline : Saint Petersburg

Disclaimer

Disclaimer


  • The Consulate General of France in Moscow, the Consulate General of France in St. Petersburg and Yekaterinburg signed an agreement with the company "VF Services" (TIN 7723585629) for the provision of visa services in the territory of the Russian Federation. Thus, the French Visa Center is a service of the Consulate General of France in Moscow, the Consulate General of France in St. Petersburg and Yekaterinburg, provided by LLC "VF Services" (Registered trademark "VFS GLOBAL").OOO Navigator in Moscow and Yekaterinburg as well as OOO Interstamp in St. Petersburg render logistics services to the applicants wishing to visit France, and bear responsibility for performing the following functions only:
  • Collecting the passport, completed questionnaire and supporting documents (hereinafter referred to as the Documents) and respective visa/service fees from the applicant
  • Submitting the Documents to the Consulate General of France on the applicant’s behalf
  • Receiving the respective documents back from the Consulate General of France when all the formalities have been over, and returning the documents to the applicant in person.
  • The Consulate General of France reserves the right to request any additional documents from the applicant and ask the applicants for interviews as well as refuse to issue a visa.
  • In some cases, in spite of the procedure described above, the Consulate General of France may return the respective documents directly to the applicant.
  • OOO VF Services in Moscow and OOO Navigator Yekaterinburg as well as OOO Interstamp in St. Petersburg will take all possible precautions when handling the applicant’s documents. However, OOO VF Services & OOO Navigator (Moscow and Yekaterinburg) and OOO Interstamp (St. Petersburg) do not bear any responsibility to the applicant for any Documents lost as a result of an accident, theft, natural disasters (force majeure) or other reasons that could not be foreseen or controlled by OOO VF Services & OOO Navigator (Moscow and Yekaterinburg) and OOO Interstamp (St. Petersburg) IF THE APPLICABLE RUSSIAN LAWS STIPULATE ANY EXEMPTION FROM LIABILITY FOR THE AFORESAID REASONS.
  • The visa and service fees collected from the applicant by OOO VF Services & OOO Navigator in Moscow and Yekaterinburg as well as OOO Interstamp in St. Petersburg are not subject to reimbursement IF THE SERVICES SPECIFIED IN SECTION 2 OF THIS DISCLAIMER HAVE BEEN RENDERED IN FULL, regardless of the fact whether the Consulate of France issued the requested visa to the applicant.
  • OOO VF Services & OOO Navigator in Moscow and Yekaterinburg as well as OOO Interstamp in St. Petersburg may change, amend, cancel or withdraw any or all clauses, terms and conditions specified above as they may think fit, at any time and without any prior notice. IN CASE THE APPLICANT IS DISSATISFIED WITH THE CHANGES, THE ONLY THING HE/SHE CAN DO IS NOT TO USE THE SERVICES RENDERED BY VFS GLOBAL.
  • The applicant hereby acknowledges and agrees that:

    • Any incorrectly completed visa documents as well as provision of an incomplete set of documents result in an increased probability of a refusal to issue a visa by the Consulates General of France in Moscow, St. Petersburg and Yekaterinburg
    • The period for the processing of visa applications by the Consulates General of France in Moscow, St. Petersburg and Yekaterinburg varies from 5 to 10 calendar days, and the applicant's passport will be kept in the respective Consulate General of France during this period
    • The fact that the applicant paid the consulate fees does not mean that the applicant becomes automatically entitled to a visa. The consulate fee will not be reimbursed to the applicant in case of a refusal to issue a visa or termination/withdrawal of the visa application
    • The exclusive right to issue or refuse to issue a visa belongs to the Diplomatic Missions of France only.
    • Any claims or disputes arising with regard to the services rendered by OOO VF Services & OOO Navigator in Moscow and Yekaterinburg as well as OOO Interstamp in St. Petersburg are settled according to the established procedure in judicial bodies of the Russian Federation.
    • The applicant hereby confirms that he/she and/or his/her representative have read and understood and fully agree to all clauses, terms and conditions specified in this Disclaimer prior to submitting their documents.

Beware of fraudulent job offers


Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

  • The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
  • You are asked to disclose private or confidential information.
  • You are asked to be interviewed over the phone or via an instant-messenger type program.
  • You are requested to pay fees/money.
  • You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
  • Insistence on urgency.
  • Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.

Privacy Policy

Scope

VF Services LLC (hereinafter referred to as 'VFS GLOBAL') is an outsourced partner of Diplomatic Missions in Russia and Belarus, and is authorized to receive applications for various categories of visa, permit and travel document and perform administrative and non-judgmental tasks/functions related to the same, as per the mandate of concerned Diplomatic Missions. This Privacy Policy describes how VFS GLOBAL and its partner companies in Russia and Belarus collect, use, disclose and manage personal information related to individuals (hereinafter referred to as "Applicant/s") applying for visas and permits, and makes available to relevant authorities for the purpose detailed below.

Purpose of collection, use, disclosure etc. of Personal Information

Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.

Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:

  • Process applications received for requests for various categories of visa, permit and travel documents etc. and perform various tasks/ functions related thereto;
  • Respond to various inquiries on the visa application submission process in general.
  • Respond to various inquiries regarding status of application made with VFS GLOBAL and its partner companies in Russia and Belarus;
  • Provide/ offer any other services as per requirements of the respective Governments /Diplomatic Missions.

Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL and its partner companies in Russia and Belarus to provide the requested services.

As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL and its partner companies in Russia and Belarus such as call center, online tracking, e-mail etc.

  • Inquiry about general visa application process:
    Users making inquiries as regards visa application process in general, need not provide any personal information.
  • Inquiry about status of submitted visa application/s:
    Users making inquiries as regards status of visa application submitted through VFS GLOBAL and its partner companies in Russia and Belarus can quote application reference number to receive an update on the status of their visa, permit or travel document applications. The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
  • Users making inquiries as regards visa application process however should not ask or reveal the passport number or personal information while interacting via email with VFS GLOBAL and/or its third party service providers/ vendors. Instead use of application reference number is recommended. VFS GLOBAL shall not be obliged to respond to e-mails containing personal information. In case any personal information is disclosed, the same shall be at the sole risk of the Users/ applicants and VFS GLOBAL will not be in any manner responsible for any events of misuse etc.

For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.

Interview Scheduling:

Certain Diplomatic Missions may require the Applicant’s to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.

All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.

Certain data and information related to visa applications received by VFS GLOBAL and its partner companies in Russia and Belarus is presently stored/ hosted at data centre/s in UK (Wynyard) and India (Bangalore). The data captured by VFS Global and its partner companies in Russia and Belarus in their systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (Wynyard) or at data center in India (Bangalore).

This information may be used, disclosed by VFS GLOBAL for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.

Disclosures of Personal Information:

VFS GLOBAL and its partner companies in Russia and Belarus will not trade, rent or sell personal information of the Applicants. VFS GLOBAL and its partner companies in Russia and Belarus disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein. Personal Information will be used only for the purposes of providing services and performing its various obligations.

However VFS GLOBAL and its partner companies in Russia and Belarus may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.

Service Provider Arrangements:

VFS GLOBAL and its partner companies in Russia and Belarus may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS GLOBAL and its partner companies in Russia and Belarus will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s. Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL and its partner companies in Russia and Belarus.

Cookies

Cookies are files or pieces of information that may be stored on system or internet enabled devices of the User, when the User visits the website/s of VFS GLOBAL. VFS GLOBAL uses cookies to make the website/s simpler to use. VFS GLOBAL cannot identify the User personally from this information.

  • VFS GLOBAL website offers certain features that are only available through the use of cookies.
  • The cookies help website users and maintain their signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.
  • Applicant/ website user may encounter cookies from any links of third parties on certain pages of the website that VFS GLOBAL does not control.

Once a User accesses the website/s of VFS GLOBAL, User consents to use of cookies by VFS GLOBAL. If User does not agree to use of cookies, User should not use website/s of VFS GLOBAL. If the cookies are disabled, it may impact the User experience on website/s of VFS GLOBAL.

SPAM

  • VFS GLOBAL does not tolerate spam.
  • VFS GLOBAL website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS GLOBAL user agreement.
  • VFS GLOBAL filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.
  • To report any issues related to spam or spoof emails to VFS GLOBAL, please address e-mails to communications@vfsglobal.com.
  • VFS GLOBAL does not permanently store email messages sent to or by it through various formats. VFS GLOBAL does not rent or sell any email addresses to third parties.
  • A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS GLOBAL’ website or the contents therein.

Security

VFS GLOBAL and its partner companies in Russia and Belarus have implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL and its partner companies in Russia and Belarus maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL and its partner companies in Russia and Belarus will not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.

Retention & Destruction of Personal Information:

Application packages collected from Applicants will not be copied or retained by VFS GLOBAL and its partner companies in Russia and Belarus. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport's return to an applicant or within the time-lines mandatory for the personal data processors, or Applicants will in the form of written notice given to the processor.

For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.

VFS GLOBAL and its partner companies in Russia and Belarus perform secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL and its partner companies in Russia and Belarus take appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.

Legal

VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.

VFS GLOBAL and its partner companies in Russia and Belarus as well as Applicants have to ensure compliances to applicable legislation and international standards in terms of personal data processing, including execution and submission Consents for processing the data, and signing other forms and agreements.

Third Party Links

VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate. These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which Users are recommended to carefully review the same. VFS GLOBAL does not have any control over such third party websites, and therefore shall have no liability or responsibility their personal information practices.

To Personal Information

Please note that disclosure of personal information is voluntary. The Applicants / Users disclosing personal information shall be deemed to have read and understood this Privacy Policy and consents to use and disclosure of the personal information as provided in this Privacy Policy. The Applicants / Users have right to withdraw their consent prior to further disclosure of the personal information by VFS GLOBAL to the Diplomatic Missions / Governments and/ or relevant Visa Offices or other third parties.

Applicant/s have right to their personal information provided by them. Users may request access to their personal information by writing an email to the Info email ID mentioned on the "Contact Us" page with subject line as "Subject Access Request". This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL and its partner companies in Russia and Belarus based on the directions received by the respective Governments/ Diplomatic Missions.

VFS GLOBAL and its partner companies in Russia and Belarus shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL and its partner companies in Russia and Belarus is accurate, complete and upto date.

Changes to This Privacy Policy

Please be advised that the Privacy Policy may be updated from time to time and Users/ Applicants to regularly visit VFS GLOBAL website to access the latest policy statement.

Contact Us

For any questions about this Privacy Policy or the practices described herein, please write to vfsprivacy@vfsglobal.com for more information.

Inquiries

For inquiries as regards Privacy Policy please send e-mail to vfsglobalprivacyofficer@vfsglobal.com

Data protection policy

TABLE OF CONTENTS

LIST OF TERMS AND DEFINITIONS

Automated personal data processing Personal data processing by means of computer hardware and software.
Personal data blocking Temporary termination of personal data processing (unless processing is necessary to clarify personal data).
Personal Information System The totality of personal data contained in databases, and ensuring their processing with the use of information technologies and technical means.
Personal data identification Actions whereby it is impossible to determine personal data attribution to a specific personal data subject without the use of additional information.
Personal data processing Any action (operation) or set of actions (operations) performed using automation tools or without using such means with personal data including collection, recording, systematization, accumulation, storage, updating (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.
Operator A public authority, a municipal body, a legal entity or an individual, independently or jointly with other persons organizing and/or carrying out personal data processing, as well as defining the purposes of processing personal data, composition of personal data subject to processing, and actions (operations) performed with personal data.
Personal Information Any information relating to a directly or indirectly defined or determined individual (personal data subject).
Provision of personal data Actions aimed at disclosing personal data to a specific person or a certain circle of persons.
Cross-border transfer of personal data Transfer of personal data to the territory of a foreign state to the authority of a foreign state, to a foreign physical or foreign legal entity.
Personal data dissemination Actions aimed at the disclosure of personal data to an indeterminate circle of persons (transfer of personal data) or for acquaintance with personal data of an unlimited number of persons including the disclosure of personal data in the mass media, placement in information and telecommunications networks or provision of access to personal data, or otherwise.
Personal data destruction Actions whereby it is impossible to restore the contents of personal data in the information system of personal data and/or whereby material data carriers of personal data are destroyed.


  • GENERAL PROVISIONS

    The Personal Data Processing Policy in OOO VF Services (hereinafter referred to as the “Policy”) has been developed in compliance with the Federal Law “On Personal Data” No. 152-FZ dated July 27, 2006 (hereinafter — FZ 152).

    This Policy determines the procedure for processing personal data and controls to ensure the security of personal data in OOO VF Services (hereinafter referred to as the “Company”) in order to protect the rights of subjects when processing their personal data.

  • PRINCIPLES AND CONDITIONS OF PERSONAL DATA PROCESSING

    • Principles of Personal Data Processing

      • Personal data processing in the Company shall be performed based on the following principles:
      • Legality and fair basis;
      • Restrictions on personal data processing by the achievement of specific, pre-determined and legitimate purposes;
      • Preventing personal data processing incompatible with the purposes of collecting personal data;
      • Preventing merging of databases containing personal data processing which is performed for purposes incompatible with each other;
      • Processing only those personal data that meet the objectives of their processing;
      • Compliance of the content and volume of processed personal data with the stated processing objectives;
      • Preventing personal data processing that is redundant in relation to the stated purposes of their processing;
      • Ensuring the accuracy, adequacy and relevance of personal data in relation to the purposes of processing personal data;
      • Destruction or depersonalization of personal data upon the achievement of the objectives of their processing, in the event of a loss of the need to achieve these goals or if the Company cannot eliminate the violations committed while processing personal data, unless otherwise provided by federal law.
    • Conditions of Personal Data Processing

      The Company processes personal data if at least one of the following conditions persists:

      • Personal data processing is performed with the consent of the personal data subject to processing their personal data;
      • Personal data processing is necessary to achieve the goals set forth in an international treaty of the Russian Federation or the law for the implementation and performance of functions, powers and duties imposed by the applicable laws of the Russian Federation on the operator;
      • Personal data processing is necessary for the administration of justice, the execution of a judicial act, an act of another body or official subject to enforcement in compliance with the law of the Russian Federation on enforcement proceedings;
      • Personal data processing is necessary for the performance of a contract to which the personal data subject or a beneficiary or guarantor is a party, as well as for the entering into a contract on the initiative of a personal data subject or a contract whereby the personal data subject will be a beneficiary or a guarantor;
      • Personal data processing is necessary for the exercise of the rights and legitimate interests of the operator or third parties or for the achievement of socially significant purposes, provided that the rights and freedoms of the personal data subject are not thereby violated;
      • Processing personal data, access of an unlimited circle of persons to which is provided by the personal data subject or at their request (hereinafter — publicly available personal data);
      • Processing personal data subject to publication or mandatory disclosure in compliance with federal law.
    • Personal Data Confidentiality

      The Company and other persons who have access to personal data shall not disclose to third parties or distribute personal data without the consent of the personal data subject, unless otherwise prescribed by a Federal law.

    • Publicly Available Personal Data Sources

      For the purpose of information support, the Company can create publicly available sources of personal data including directories and address books. In the public sources of personal data with the written consent of the personal data subject their data may include his/her last name, first name, patronymic, date, and place of birth, position, contact phone numbers, e-mail address and other personal data reported by the personal data subject.

      Information about the personal data subject shall be deleted at any time from the publicly available sources of personal data at the request of the personal data subject or by a court or other authorized government agency.

    • Special Categories of Personal Data

      Processing by the Company of special categories of personal data relating to race, nationality, political views, religious or philosophical beliefs, health status, intimate life shall be allowed in cases where:

      • Personal data subject has given their consent in writing to the processing of their/her personal data;
      • Personal data is made publicly available by the personal data subject;
      • Personal data processing is performed in compliance with the applicable laws on state social assistance, labor legislation, the applicable laws of the Russian Federation on pensions for state pension provision, and on labor pensions;
      • Personal data processing is necessary to protect the life, health or other vital interests of the personal data subject or the life, health or other vital interests of others and obtaining the consent of the personal data subject is impossible;
      • Personal data processing is performed for medical and preventive purposes, with a view to establishing a medical diagnosis, providing medical and medical and social services, provided that personal data processing is performed by a person professionally engaged in medical activities and required to maintain medical secrecy in compliance with the applicable laws of the Russian Federation;
      • Personal data processing is necessary to establish or implement the rights of the personal data subject or third parties, as well as in connection with the implementation of justice.
      • Personal data processing shall is performed in compliance with the applicable laws on compulsory types of insurance, with applicable insurance laws.

      Processing of special categories of personal data shall be immediately terminated if the reasons for their processing have been eliminated, unless otherwise provided by Federal law.

      Personal data processing on the criminal record may be performed by the Company only in cases and in the manner determined in compliance with the Federal laws.

    • Biometric Personal Data

      Information that are descriptive of the physiological and biological characteristics of a person whereby it is possible to establish their identity (biometric personal data) and used by the Company to establish the identity of the personal data subject may be processed by the Company only if there is consent in writing to the personal data subject.

    • Another Person to be Instructed to Process Personal Data

      The Company shall be entitled to entrust personal data processing to another person with the consent of the personal data subject, unless otherwise provided by the Federal law, based on a contract entered into with that person. A person engaged in the personal data processing on the Company’s behalf shall be required to comply with the principles and rules for personal data processing set forth by the Federal Law No. 152.

    • Cross-Border Personal Data Transfer

      The company shall ensure that the foreign state to which the transfer of personal data is intended is able and willing to provide adequate protection of the rights of subjects of personal data, prior to the commencement of such transfer.

      Cross-border transfer of personal data to the territory of foreign states that do not provide adequate protection of the rights of subjects of personal data may be performed in the following cases:

      • Consent in writing of the personal data subject to the cross-border transfer of their personal data;
      • Entering into a contract to which the personal data subject is a party;
      • Protection of life, health, other vital interests of the personal data subject or other persons when it is impossible to obtain consent in writing to the personal data subject.
  • RIGHTS OF THE PERSONAL DATA SUBJECT

    • Consent of the Personal Data Subject to the Processing of Their Personal Data

      Personal data subject shall decide on the provision of their personal data and agrees to process thereof freely, by their will and in their interest. Consent to the personal data processing may be given by the personal data subject or their representative in any form that allows confirming the fact of its receipt, unless otherwise provided by the Federal law.

      The obligation to provide evidence of the consent of the personal data subject to the processing of their personal data or evidence of the grounds specified in FZ No. 152 shall be vested in the Company.

    • Rights of Personal Data Subject

      Personal data subject shall be empowered to obtain from the Company information concerning the processing of their personal data, unless such right is restricted in compliance with the Federal laws. The personal data subject shall be entitled to demand from the Company the specification of their personal data, blocking, or destruction thereof in the event that personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing, and also take adequate steps provided by applicable laws to protect their rights

      Personal data processing in order to promote goods, works, and services on the market by making direct contacts with a potential consumer by means of communication means, as well as for the purposes of political agitation is allowed only with the prior consent of the personal data subject. The said personal data processing is recognized as being performed without the prior consent of the personal data subject, unless the Company proves that such consent has been obtained prior thereto.

      The company shall immediately cease, at the request of the personal data subject, the processing of their personal data for the above purposes.

      It is prohibited to make decisions based solely on the automated personal data processing that generate legal consequences with respect to the personal data subject or otherwise affect their rights and legitimate interests, with the exception of cases prescribed by the Federal laws or with the written consent of the personal data subject.

      If the personal data subject considers that the Company processes their personal data in violation of the requirements set forth by the Federal Law No. 152 or otherwise violates their rights and freedoms, the personal data subject shall be empowered to appeal against the actions or omission by the Company by filing a complaint with the Authorized body for the protection of the rights of subjects of personal data or judicial procedure.

      The personal data subject shall be empowered to protect their rights and legitimate interests including compensation for damages and/or compensation for non-pecuniary damage in court.

  • ENSURING PERSONAL DATA SECURITY

    Personal data security processed by the Company shall be ensured by the implementation of legal, organizational, and technical controls necessary to ensure the requirements of federal legislation in the field of personal data protection.

    To prevent unauthorized access to personal data, the Company applies the following organizational and technical measures:

    • Appointment of officials responsible for organizing processing and ensuring the security of personal data;
    • Restriction of the composition of persons having access to personal data;
    • Getting to know of personal data subjects with the requirements of the applicable Federal laws and the Company’s by-laws for the processing and protection of personal data;
    • Organization of accounting, storage and circulation of information carriers;
    • Definition of threats to the security of personal data during processing, formation of a threat model on their basis;
    • Checking the readiness and efficiency of using information security tools;
    • Differentiation of users' access to information resources and software and hardware information processing;
    • Registration and recording of the users’ actions of personal data information systems;
    • Use of antivirus and tools for restoring the protection of personal data;
    • Application of firewalls and security analysis tools in necessary cases;
    • Ensuring access control on the Company’s territory, protection of premises with technical means of processing personal data.
  • FINAL PROVISIONS

    Other rights and obligations of the Company as an operator of personal data shall be determined by the applicable laws of the Russian Federation in the field of personal data.

    Officials of the Company who are guilty of violating the rules governing the processing and protection of personal data shall be subject to material, disciplinary, administrative, civil or criminal liability in compliance with the procedure established by the applicable Federal laws.