Apply for VISA to France

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News And Notices

News 1

 15 November 2017 

Launch of French Government “France-Visas” website. Visit this website for comprehensive information on visas and on how to apply: STEP 1: check using Visa Assistant whether you need a visa and prepare your application; STEP 2: check who can examine your application; STEP 3: fill your visa application form and, if required: STEP 4: book an appointment to submit your application in VFS GLOBAL visa application centre.

Additional Services

Courier Service

Description:

If you want your passport (and, if applicable, any other document that is returned to you by the Consular Authority) to be delivered by courier, you can request for this service when submitting your visa application at the counter.

Location:

Vladivostok: DHL Express.
Other Cities: DHL Express and Fox Express.

Rate:

Please contact us for the fee information.

Courier After Submission

Description:

After your application has been submitted at the Visa Application Center, you may still opt for the courier service to get your passport delivered to your desired address.

Applicants have the option to pay by cash or online. For online payment, please follow the instructions as mentioned on this link: click here.

Terms and conditions:

  • When an Applicant opted for this service, the passport can be handed over to the Applicant in person or an authorised representative.
  • The courier company would need to check the authorisation letter signed by the Applicant, proof of submission (Receipt of Submission and Contract), and the internal passport of the person who would receive the passport.
  • The courier company would collect the authorisation letter and the Receipt of Submission as proof of hand over.
  • If the passport recipient could not provide the authorisation letter and proof of submission during the delivery, then the passport would be returned back to the Visa Application Centre and the Applicant would need to come to Visa Application Centre to collect it in person.

Location:

This service is available only for applications submitted at the Visa Application Center in:

  • Kazan
  • Moscow
  • Nizhny Novgorod
  • Novosibirsk
  • Perm
  • Rostov-on-Don
  • St. Petersburg
  • Samara
  • Yekaterinburg

To request for this service, you may fill in the online courier service request form.

After the online courier service request form has been submitted, you will be contacted by our specialist within one working day to confirm the order.

As an alternative, you may also contact the following number during working days:

Moscow:
11:00 to 18:00
+7 495 771 6751 (ext. 11169)
09:00 to 18:00.
+7 499 703 4974
+7 499 704 3556

Kazan:
+7 (906) 328 2576

Perm:
+7 (922) 302 6822

Samara:
+7 (937) 983 0510

St. Petersburg:
+7 (812) 6122026

Nizhny Novgorod, Novosibirsk, Rostov-on-Don, and Yekaterinburg:
+7 (495) 955 1977

Rate:

Please contact us for the fee information.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Photobooth Service

Description:

Due to the stringent requirements around the Photo required for your application, we recommend you utilize the photo services available inside the Visa Application Center. This will provide you assurance that your application is submitted with the photograph that meets the specifications and will be acceptable to the Embassy. You will have ready photographs in 45 seconds.

Location:

This service can be booked at the visa application centre upon your arrival.

Rate:

200 Rubles for 6 photographs.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Photocopy Service

Description:

A photocopying machine is at your disposal to complete your visa application.

Location:

This service is applicable for all the locations.

Rate:

15 Rubles per copy.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Premium Lounge

Description:

The Premium Lounge service is available at the France Visa Application center in for those customers who would like to experience a dedicated service.

This service includes the following amenities:

  • a separate, comfortable Premium Lounge;
  • stylish surroundings with refreshments;
  • a faster submission process with a personalized service;
  • submission of application for all type of visas approved by the Consulate of France;
  • selection of insurance packages for your travel (additional fees applied as per the insurance package opted)
  • photocopy service for your documents;
  • option to pay fee by credit card.

Location:

Moscow
Kindly book an appointment by email: premium.francemoscow@vfshelpline.com
or call our Premium Lounge during working days from 09:00 to 16:00 +7(495) 771 6710

Yekaterinburg
Kindly book an appointment by phone during working days from 08:30 to 16:00
+7 343 318 2736
+7 343 226 0117
In case proposed by customer care center timings don’t satisfy you, or if you wish to avail VIP Premium Lounge services during non-standard working hours (from 16:00 to 17:00), please write to premium.ekb@vfsglobal.com. or call +7 (343) 270 00 81

Rate:

70 Euro per application.
You may also opt for our Prime Time Service (16:30 – 20:00 hrs.) in our Premium Lounge with an additional of 50 Euro per application.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Prime Time Service

Description:

Moscow
Submission between 16:30- 20:00 (Monday to Friday, except holidays).

Kaliningrad, Novosibirsk and Yekaterinburg
Submission between 16:30- 20:00 (Monday, Wednesday and Thursday, except holidays).

Saint-Petersburg
Submission between 16:00- 17:00 (Monday, Wednesday and Thursday, except holidays).

Location

Moscow, Kaliningrad, Novosibirsk, Saint-Petersburg, Yekaterinburg
To opt for this service, kindly book an appointment at least one day prior to the desired date, before 17:00 hrs. Moscow local time.
Please call:

+7 499 7043608
or
+7 499 7034672

Applicants in Kaliningrad can also book an appointment by mail: premiumkgd@vfsglobal.com

Rate

50 Euro per application.

This charge is over and above the visa fee, service fee or any other additional service charges that are available in the visa center.
You may also opt for a Prime Time Service in our Premium Lounge in Moscow and Yekaterinburg with an additional of 70 Euro per application.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Travel Insurance

Description:

An insurance desk is available within the Visa Application Centre where you can select an insurance in compliance with the requirements of the French consular Authorities to submit a visa application.

Location

This service is applicable for all the locations.

Rate

Approach the insurance desk at the Visa Application Centre for the rates.

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.

Mobile Biometric Service

Description

For your comfort, we are pleased to offer you our new “Mobile Biometric Service” to submit your visa application and enroll biometric data at office without leaving your city*.

Schedule an appointment and we will collect your visa application form, documents and biometric data at your city.

When scheduling an appointment, you can also opt for a courier pass-back service where your passport can be returned to you via courier to your desired address.

* Submission and biometric data collection at home address is not available

Location

This service is applicable for all locations.

To request this service or learn about MBS prices please call:

+7 495 9098930
or
click here to fill the request form online.

Our Mobile Biometric team will contact you once we receive your request.

Please note that this service can be ordered only through our website or calling the telephone number listed above. The Visa Application Centre is not responsible for services ordered on third-party resources. Be cautioned that such services may be of poor quality, and you could become a victim of fraud.

Rate

Please contact us:
+7 495 9098930

Important Information :

  • Using this service does not mean your visa application will be processed more quickly or that you will be issued a visa. Your visa application will be processed in the normal way by the Consulate General of France and your visa application needs to meet the requirements of the Immigration Rules.
  • The service listed above is purely optional.
  • All service charges are inclusive of 18 % VAT.
  • Please read the service agreement at the Visa Application Centre before opting for any services.
Irkutsk
Kaliningrad
Kazan
Khabarovsk
Krasnodar
Krasnoyarsk
Moscow
Nizhniy Novgorod
Novosibirsk
Omsk
Perm
Rostov-on-Don
Samara
Saratov
Ufa
Vladivostok
Yekaterinburg
Saint Petersburg

Helpline : Irkutsk

Helpline : Kaliningrad

Helpline : Kazan

Helpline : Khabarovsk

Helpline : Krasnodar

Helpline : Krasnoyarsk

Helpline : Moscow

Helpline : Nizhniy Novgorod

Helpline : Novosibirsk

Helpline : Omsk

Helpline : Perm

Helpline : Rostov-on-Don

Helpline : Samara

Helpline : Saratov

Helpline : Ufa

Helpline : Vladivostok

Helpline : Yekaterinburg

Helpline : Saint Petersburg

Disclaimer

Disclaimer


VF Services LLC (hereinafter referred to as “VFS Global”) is a service provided for the Consulate of France in Moscow (“The Embassy”). VFS Global is an outsourced partner of the Embassy.

VFS Global is responsible for scheduling appointments, acceptance of applications, acceptance of visa and logistic fees, submission of applications at the Embassy and returning the passport back to the applicant/s.

It must be noted that the grant or refusal of the France visa is at the sole discretion of the Embassy and VFS Global is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Embassy, which reserves the right to ask for further documentation and to refuse the visa application.

VFS Global takes every reasonable precaution while handling the documents of the applicant/s and shall not be liable in any manner whatsoever to the applicant/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a willful default of VFS and also if documents are hand over directly to the applicant/s.

Delivery Services

The applicant/s agrees and accepts that the courier acceptance and delivery service through which the documents are returned to the applicant/s by VFS Global is operated by a third-party vendor. VFS Global does not control or operate any courier company, neither does it control or operate any facility or service provided by the courier company. VFS Global disclaims any and all liability for any loss or damage caused to the applicant/s in the event that his/her documents are delayed/ misplaced/ lost/ damaged by the courier company, whether such delay/ misplacement/ loss/ damage result from negligence, accident or any other cause. In no event shall VFS Global and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/ misplacement/ loss/ damage of the documents, including the Applicant’s passport. Without prejudice to the aforesaid, VFS Global’s and/or its representatives sole and exclusive liability in case a passport is lost or damaged in transit, is limited/restricted to the reimbursement of the amount of fees charged by the Embassy, for the replacement of a lost / damaged passport through normal application procedure and shall assist the applicant in the replacement of the lost visas. Such reimbursement of the fee amount will be made by VFS Global to the applicant/s only on the presentation by the applicant/s of the payment receipt issued by the Embassy. The applicant/s agrees that the foregoing limitation of liability is an agreed allocation of risk between the parties and this limitation of liability is and shall be an integral part of this disclaimer.

VFS Global or any of its officers, director, employees, agents etc. shall have no any responsibility and/or liability of any nature, for any reason whatsoever for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including, during the process of transportation of visa applications, passport or other documents between VFS Global and the Embassy and when being returned by VFS Global to the visa applicant/s.

Service Charges

Negotiable Instruments wherever applicable are subject to realization. The service charges once received by VFS Global from the applicant/s vide demand drafts will not be refundable under any circumstances, irrespective of whether or not the desired visa is granted by the Embassy.

Advertising

Advertising material may accompany the relevant documents at the time they are returned to the applicant/s. If the applicant/s does not wish to receive any such advertising material along with the relevant documents, the applicant/s must intimate the VFS Global in advance at the time of submitting the documents.

VFS Global, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. No employee of VFS Global has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of VFS Global.

These terms and conditions shall be governed and construed in accordance with the laws of Russian Federation. Any claims or disputes arising in relation to the services provided by VFS Global to the applicant shall be subject to the exclusive jurisdiction of the courts in Russian Federation.

The applicant hereby accepts and confirms that the applicant and/or his/her representative, prior to submitting the visa application, has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.

Corporate Office:

VF Services LLC

115162, Moscow, Shabolovka str., 31 bld.5

Beware of fraudulent job offers


Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

  • The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
  • You are asked to disclose private or confidential information.
  • You are asked to be interviewed over the phone or via an instant-messenger type program.
  • You are requested to pay fees/money.
  • You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
  • Insistence on urgency.
  • Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.

Privacy Policy

Privacy Notice.

Introduction.

At VF Worldwide Holdings Ltd, we’re committed to protecting and respecting your privacy.

This Privacy Notice (“Notice”) explains how VF Worldwide Holdings Ltd. and its worldwide companies and subsidiaries (“VFS Global,” “we,” or “us”) handle personal information. This Notice applies to any VFS Global website, product, software, or service that links to it (collectively, our “Services”). Occasionally, a Service will link to a different Privacy Notice that will outline the particular privacy practices of that Service.

We may change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes.

This Notice was last updated 27 March 2018

By using our services, you’re agreeing to be bound by this Notice.

If you have any questions regarding this Privacy Notice or our privacy practices please contact our Data Protection Officer or by writing to:

VF Services LLC

115162, Moscow, Shabolovka str., 31 bld.5

 Who are we?

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. We are authorized to receive applications for various categories of visa, permit and travel document and to perform administrative and non-judgmental tasks related to those applications and citizen services for our client governments enabling them to focus entirely on the critical task of assessment. By virtue of providing the service of processing applications, VFS Global acts as a Data Processor and the respective diplomatic missions are the Data Controllers. 

The diplomatic mission of France (The Data Controller) is:

Consulate General of France in Moscow

115127, Moscow, Kazansky pereoulok 10

How do we collect information about you?

We obtain information about you when you use our website or use our services, for example, when you apply for a visa or use our visa application services. Also, we may obtain information from secondary sources, for example; in the verification of a document as part of the visa application process, if the client government has requested that we do that. Then we may contact, for example, credit rating agencies, fraud detection agencies, educational establishments, previous employers, and other entities, in order to obtain additional information.

What type of information is collected from you?

We only collect the information that is required by the client government in order to submit the visa application or provide a requested service. The personal information that we collect is determined by the government that grants the visa, and is dependent on what type of visa you are applying for.

Some examples of the types of data that may be collected:

Personal data: Such as, name, national identity number, nationality, gender, details of your travel document (e.g. passport or ID), email address, telephone number and postal address, place and date of birth.

Sensitive Personal data: Religion, marital status, health related information, Biometric data, such as Fingerprints, Photographs and DNA swabs.

Third persons: Children, parents name, spouse name, employers’ details, someone who gives a personal reference, address you are staying at your destination.

Communication data: Contact details, emails, mobile phone number.

Payments data: Payment card details, bank account details.

Electronic media data: CCTV images, video and audio recordings, website cookies (see below).

This list is not exhaustive and varies depending on the client government’s requirements and the services you request from us.

If you want to know exactly what personal information will be collected for your visa or travel document application, please contact our Data Protection Officer or contact the diplomatic mission concerned at the address above.

How is your information used?

VFS Global will only use your personal information for the specific visa application process or to provide to you an addition service that you have requested, such as, courier delivery of your visa to your home.

We may use your information to:

  • Book an appointment with one of our visa submissions officers at a Visa Application Centre (VAC);
  • To assist you in your Visa or other travel document application;
  • To validate who you say you are;
  • To enable you to track the progress of your application;
  • To provide you with additional services that you request;
  • To perform our obligations under our mandate from our client governments;
  • For the purposes of carrying out verification procedures in relation to your visa or travel document application;
  • To prevent crime;
  • To seek your views or comments on the services we provide;
  • With your permission, to send you communications which you have requested and that may be of interest to you.

How long do we hold on to your data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation). We will hold your personal information on our systems only for as long as is necessary for the relevant activity as mandated by our client government, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not disclose your personal information to third parties without your consent. We may share your personal information with companies belonging to VFS Global where it is necessary for the processing of your requests or to deliver an additional service you have requested, for example; if you asked us to deliver your travel document to your home or office, or to carry verification procedures or in the prevention of crime.

We will not share your information with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by updating your account preferences on-line where applicable or contacting our Customer Centre whose details you will be given when you make an application.

Authorities:

By applying for a visa or other type of travel document your personal information will be sent to the foreign diplomatic mission that represents the country you are applying to visit.  This diplomatic mission may share your personal information with an applicable governmental, regulatory, or enforcement authorities for the prevention of crime or terrorism.

Third Parties for legal reasons:

We will share personal information when we believe it is required, such as:

To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)

To protect our rights, users, systems, and Services.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments or deliver your visa to you by courier). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the VFS Global network for them to use for their own direct marketing purposes, unless you have given us permission to do so.

Third Party Product Providers we work in association with:

We work closely with a small number of third-party product providers to bring you a range of quality and reliable services designed to bring you the best application process experience. For example, when you pay for your visa application we will need to have way to process that payment. The relevant third-party provider will use your details to process your payments and carry out their obligations arising from any applicable laws. In some cases, they will be acting as a Data Controller of your information and therefore we advise you to read their Privacy Notice.  These third-party service providers will share your information with us which we will use in accordance with this Privacy Notice.

Transferring your information off-shore:

As part of the services offered to you through this website, or in a Visa Application Centre, the information which you provide to us will, in most circumstances, be transferred to off-shore countries. This is because by applying for a visa or other type of travel document your personal information will be sent via the diplomatic mission to the country you are applying to visit.  These countries may not have similar information protection laws to your country or the EU. As part of the visa application process we will seek your consent to transfer your personal information “off-shore” even though it is a necessary part of the application process we are obliged by law to ask your permission to transfer your personal information.

We may transfer your personal information, internally within VFS Global, to one of our data centres in the UK, Canada, Germany, India or Russia depending on which country you are in and applying to travel to. If we transfer personal information internally within VFS Global from one country to another country, where the data protection laws may not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use European Commission approved contractual clauses, and other measures designed to ensure that the recipients of your personal information protect it.

If you would like to know more about our data transfer practices, please contact our Data Protection Officer .

Your choices.

You have the right to withdraw your consent that you gave previously to us for processing your data. However, if you do we cannot continue to process your visa application.

We will not contact you for marketing purposes by email, phone or text message unless you have given us your prior permission for us to do so. You can change your mind at any time and opt not receive and further marketing information by contacting our Customer Centre or updating your account preferences on-line, where appropriate.

Your rights.

You have certain rights under the law with regards to how your personal information is processed. These rights are:

  1. The right to be informed how your personal information is being used.
  2. The right of access to your personal information.
  3. The right to rectification if your personal information is incorrect.
  4. The right to erasure your personal information. (Where the law permits this)
  5. The right to restrict processing of your personal information
  6. The right to data portability.
  7. The right to object to how your personal information is used.
  8. Rights in relation to automated decision making and profiling.
  9. The right to withdraw  your consent

If you feel that your personal information has been handled incorrectly or you have a complaint about how your personal information is processed then you have the right to complain.

You can complain to our Data Protection Officer, or directly to the diplomatic mission concerned, or the Data Protection Authority in your country, or any country in the EU, outlining how you think your rights may have been impacted by the data processing performed by VFS Global.

VFS Global’s EU supervisory authority is:

The Information Commissioner's Office,

Wycliffe House, Water Lane,

Wilmslow, Cheshire,

SK9 5AF, United Kingdom.

Telephone: + 44 (0)1625 545 745

Email: https://ico.org.uk/global/contact-us/

How you can access and update your information?

You have the right to ask for a copy of the information VFS Global holds about you. If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).

The accuracy of your information is important to us.  In some jurisdictions, you have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors.

We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you want a copy of the information we hold about you, or if you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Customer Centre, write to us at our local office shown at the beginning of this privacy notice, or email our Data Protection Officer.

Security precautions in place to protect against the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. On our websites when you are on a secure page, a lock icon will appear on the in the address bar of most web browsers. This means the transfer of information from your browser to our webservers is encrypted to keep it safe.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our very best efforts to ensure its security on our systems. When you set-up an account, say for example when you book an appointment at a Visa application centre, you are responsible for keeping that account password confidential and we ask you not to share your password with anyone

Profiling.

Profiling is any form of automated processing of personal information in order to analyse or predict behaviour. We don’t do that.

Use of 'cookies'

Like many other websites, the VFS Global website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical information about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferred language. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full Cookies Notice. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites.

Our website may contain links to other websites run by other organisations. This privacy Notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Notice of that third-party site.

Social networks.

Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services.

Contact us:

We understand that you may have questions about this Statement or our privacy practices. Please feel free to contact us in one of the following ways:

VFS Global’s Group Data Protection Officer:

Email: DPO@vfsglobal.com

Address:

Attn: Group Data Protection Officer
VF Services UK Limited,
3rd Floor,
66 Wilson Street,
London,
EC2A 2BT
U.K.

Data protection policy

TABLE OF CONTENTS

LIST OF TERMS AND DEFINITIONS

Automated personal data processing Personal data processing by means of computer hardware and software.
Personal data blocking Temporary termination of personal data processing (unless processing is necessary to clarify personal data).
Personal Information System The totality of personal data contained in databases, and ensuring their processing with the use of information technologies and technical means.
Personal data identification Actions whereby it is impossible to determine personal data attribution to a specific personal data subject without the use of additional information.
Personal data processing Any action (operation) or set of actions (operations) performed using automation tools or without using such means with personal data including collection, recording, systematization, accumulation, storage, updating (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.
Operator A public authority, a municipal body, a legal entity or an individual, independently or jointly with other persons organizing and/or carrying out personal data processing, as well as defining the purposes of processing personal data, composition of personal data subject to processing, and actions (operations) performed with personal data.
Personal Information Any information relating to a directly or indirectly defined or determined individual (personal data subject).
Provision of personal data Actions aimed at disclosing personal data to a specific person or a certain circle of persons.
Cross-border transfer of personal data Transfer of personal data to the territory of a foreign state to the authority of a foreign state, to a foreign physical or foreign legal entity.
Personal data dissemination Actions aimed at the disclosure of personal data to an indeterminate circle of persons (transfer of personal data) or for acquaintance with personal data of an unlimited number of persons including the disclosure of personal data in the mass media, placement in information and telecommunications networks or provision of access to personal data, or otherwise.
Personal data destruction Actions whereby it is impossible to restore the contents of personal data in the information system of personal data and/or whereby material data carriers of personal data are destroyed.


  • GENERAL PROVISIONS

    The Personal Data Processing Policy in OOO VF Services (hereinafter referred to as the “Policy”) has been developed in compliance with the Federal Law “On Personal Data” No. 152-FZ dated July 27, 2006 (hereinafter — FZ 152).

    This Policy determines the procedure for processing personal data and controls to ensure the security of personal data in OOO VF Services (hereinafter referred to as the “Company”) in order to protect the rights of subjects when processing their personal data.

  • PRINCIPLES AND CONDITIONS OF PERSONAL DATA PROCESSING

    • Principles of Personal Data Processing

      • Personal data processing in the Company shall be performed based on the following principles:
      • Legality and fair basis;
      • Restrictions on personal data processing by the achievement of specific, pre-determined and legitimate purposes;
      • Preventing personal data processing incompatible with the purposes of collecting personal data;
      • Preventing merging of databases containing personal data processing which is performed for purposes incompatible with each other;
      • Processing only those personal data that meet the objectives of their processing;
      • Compliance of the content and volume of processed personal data with the stated processing objectives;
      • Preventing personal data processing that is redundant in relation to the stated purposes of their processing;
      • Ensuring the accuracy, adequacy and relevance of personal data in relation to the purposes of processing personal data;
      • Destruction or depersonalization of personal data upon the achievement of the objectives of their processing, in the event of a loss of the need to achieve these goals or if the Company cannot eliminate the violations committed while processing personal data, unless otherwise provided by federal law.
    • Conditions of Personal Data Processing

      The Company processes personal data if at least one of the following conditions persists:

      • Personal data processing is performed with the consent of the personal data subject to processing their personal data;
      • Personal data processing is necessary to achieve the goals set forth in an international treaty of the Russian Federation or the law for the implementation and performance of functions, powers and duties imposed by the applicable laws of the Russian Federation on the operator;
      • Personal data processing is necessary for the administration of justice, the execution of a judicial act, an act of another body or official subject to enforcement in compliance with the law of the Russian Federation on enforcement proceedings;
      • Personal data processing is necessary for the performance of a contract to which the personal data subject or a beneficiary or guarantor is a party, as well as for the entering into a contract on the initiative of a personal data subject or a contract whereby the personal data subject will be a beneficiary or a guarantor;
      • Personal data processing is necessary for the exercise of the rights and legitimate interests of the operator or third parties or for the achievement of socially significant purposes, provided that the rights and freedoms of the personal data subject are not thereby violated;
      • Processing personal data, access of an unlimited circle of persons to which is provided by the personal data subject or at their request (hereinafter — publicly available personal data);
      • Processing personal data subject to publication or mandatory disclosure in compliance with federal law.
    • Personal Data Confidentiality

      The Company and other persons who have access to personal data shall not disclose to third parties or distribute personal data without the consent of the personal data subject, unless otherwise prescribed by a Federal law.

    • Publicly Available Personal Data Sources

      For the purpose of information support, the Company can create publicly available sources of personal data including directories and address books. In the public sources of personal data with the written consent of the personal data subject their data may include his/her last name, first name, patronymic, date, and place of birth, position, contact phone numbers, e-mail address and other personal data reported by the personal data subject.

      Information about the personal data subject shall be deleted at any time from the publicly available sources of personal data at the request of the personal data subject or by a court or other authorized government agency.

    • Special Categories of Personal Data

      Processing by the Company of special categories of personal data relating to race, nationality, political views, religious or philosophical beliefs, health status, intimate life shall be allowed in cases where:

      • Personal data subject has given their consent in writing to the processing of their/her personal data;
      • Personal data is made publicly available by the personal data subject;
      • Personal data processing is performed in compliance with the applicable laws on state social assistance, labor legislation, the applicable laws of the Russian Federation on pensions for state pension provision, and on labor pensions;
      • Personal data processing is necessary to protect the life, health or other vital interests of the personal data subject or the life, health or other vital interests of others and obtaining the consent of the personal data subject is impossible;
      • Personal data processing is performed for medical and preventive purposes, with a view to establishing a medical diagnosis, providing medical and medical and social services, provided that personal data processing is performed by a person professionally engaged in medical activities and required to maintain medical secrecy in compliance with the applicable laws of the Russian Federation;
      • Personal data processing is necessary to establish or implement the rights of the personal data subject or third parties, as well as in connection with the implementation of justice.
      • Personal data processing shall is performed in compliance with the applicable laws on compulsory types of insurance, with applicable insurance laws.

      Processing of special categories of personal data shall be immediately terminated if the reasons for their processing have been eliminated, unless otherwise provided by Federal law.

      Personal data processing on the criminal record may be performed by the Company only in cases and in the manner determined in compliance with the Federal laws.

    • Biometric Personal Data

      Information that are descriptive of the physiological and biological characteristics of a person whereby it is possible to establish their identity (biometric personal data) and used by the Company to establish the identity of the personal data subject may be processed by the Company only if there is consent in writing to the personal data subject.

    • Another Person to be Instructed to Process Personal Data

      The Company shall be entitled to entrust personal data processing to another person with the consent of the personal data subject, unless otherwise provided by the Federal law, based on a contract entered into with that person. A person engaged in the personal data processing on the Company’s behalf shall be required to comply with the principles and rules for personal data processing set forth by the Federal Law No. 152.

    • Cross-Border Personal Data Transfer

      The company shall ensure that the foreign state to which the transfer of personal data is intended is able and willing to provide adequate protection of the rights of subjects of personal data, prior to the commencement of such transfer.

      Cross-border transfer of personal data to the territory of foreign states that do not provide adequate protection of the rights of subjects of personal data may be performed in the following cases:

      • Consent in writing of the personal data subject to the cross-border transfer of their personal data;
      • Entering into a contract to which the personal data subject is a party;
      • Protection of life, health, other vital interests of the personal data subject or other persons when it is impossible to obtain consent in writing to the personal data subject.
  • RIGHTS OF THE PERSONAL DATA SUBJECT

    • Consent of the Personal Data Subject to the Processing of Their Personal Data

      Personal data subject shall decide on the provision of their personal data and agrees to process thereof freely, by their will and in their interest. Consent to the personal data processing may be given by the personal data subject or their representative in any form that allows confirming the fact of its receipt, unless otherwise provided by the Federal law.

      The obligation to provide evidence of the consent of the personal data subject to the processing of their personal data or evidence of the grounds specified in FZ No. 152 shall be vested in the Company.

    • Rights of Personal Data Subject

      Personal data subject shall be empowered to obtain from the Company information concerning the processing of their personal data, unless such right is restricted in compliance with the Federal laws. The personal data subject shall be entitled to demand from the Company the specification of their personal data, blocking, or destruction thereof in the event that personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing, and also take adequate steps provided by applicable laws to protect their rights

      Personal data processing in order to promote goods, works, and services on the market by making direct contacts with a potential consumer by means of communication means, as well as for the purposes of political agitation is allowed only with the prior consent of the personal data subject. The said personal data processing is recognized as being performed without the prior consent of the personal data subject, unless the Company proves that such consent has been obtained prior thereto.

      The company shall immediately cease, at the request of the personal data subject, the processing of their personal data for the above purposes.

      It is prohibited to make decisions based solely on the automated personal data processing that generate legal consequences with respect to the personal data subject or otherwise affect their rights and legitimate interests, with the exception of cases prescribed by the Federal laws or with the written consent of the personal data subject.

      If the personal data subject considers that the Company processes their personal data in violation of the requirements set forth by the Federal Law No. 152 or otherwise violates their rights and freedoms, the personal data subject shall be empowered to appeal against the actions or omission by the Company by filing a complaint with the Authorized body for the protection of the rights of subjects of personal data or judicial procedure.

      The personal data subject shall be empowered to protect their rights and legitimate interests including compensation for damages and/or compensation for non-pecuniary damage in court.

  • ENSURING PERSONAL DATA SECURITY

    Personal data security processed by the Company shall be ensured by the implementation of legal, organizational, and technical controls necessary to ensure the requirements of federal legislation in the field of personal data protection.

    To prevent unauthorized access to personal data, the Company applies the following organizational and technical measures:

    • Appointment of officials responsible for organizing processing and ensuring the security of personal data;
    • Restriction of the composition of persons having access to personal data;
    • Getting to know of personal data subjects with the requirements of the applicable Federal laws and the Company’s by-laws for the processing and protection of personal data;
    • Organization of accounting, storage and circulation of information carriers;
    • Definition of threats to the security of personal data during processing, formation of a threat model on their basis;
    • Checking the readiness and efficiency of using information security tools;
    • Differentiation of users' access to information resources and software and hardware information processing;
    • Registration and recording of the users’ actions of personal data information systems;
    • Use of antivirus and tools for restoring the protection of personal data;
    • Application of firewalls and security analysis tools in necessary cases;
    • Ensuring access control on the Company’s territory, protection of premises with technical means of processing personal data.
  • FINAL PROVISIONS

    Other rights and obligations of the Company as an operator of personal data shall be determined by the applicable laws of the Russian Federation in the field of personal data.

    Officials of the Company who are guilty of violating the rules governing the processing and protection of personal data shall be subject to material, disciplinary, administrative, civil or criminal liability in compliance with the procedure established by the applicable Federal laws.

Protection des données

La protection des données de VF Services a été développée en application de la loi fédérale sur les données personnelles No. 152-FZ du 27 juillet 2006. Les dispositions prises par VF Services sont exposées et décrites dans la version en langue russe du site.

Disclaimer – Usage of Google Analytics

This VFS Global website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help VFS Global analyze how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of this website, compiling reports on your website activity for pages visited, the duration and bounce rate, while providing other miscellaneous services relating to website activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent Google’s cookie generated collection of data, referring to your use of the website (incl. your IP address), plus the processing of the data, by downloading and installing the browser-plugin, which you can find here: https://tools.google.com/dlpage/gaoptout?hl=en