2001

Client Government – 1
*VACs – 3
Country of Operation – 1
#Applications Processed – 0.15m
Employees – 46

• VFS Global launched visa application services for U.S. Consulate in Western India (Ahmedabad, Mumbai and Pune)

2004-05

Client Governments – 11
*VACs – 101
Countries of Operation – 11
#Applications Processed – 2.44m
Employees – 597

• Set up operations for UKBA in Singapore and commenced operations for its first Schengen clients - Italy and France in India
• Network expanded to cover Gulf Cooperation Council (GCC) countries through Australian account in UAE
• Entered Africa to serve UK mission in Ghana and an Australian contract in South Africa
• Commenced operations for Canadian mission in India

2007

Client Governments – 19
*VACs – 192
Countries of Operation – 37
#Applications Processed – 8.15m
Employees – 1590

• Awarded the UKBA global contract for 33 countries across seven geographical regions
• Completed operational roll-outs for UKBA across 33 countries with seamless integration of biometrics
• Awarded contract to provide visa outsourcing services to the Embassies of India in Thailand, China, France, Sri Lanka and the High Commissions in Australia and UK

2008

Client Governments – 25
*VACs – 282
Countries of Operation – 42
#Applications Processed – 13.94m
Employees – 1826

• Launched operations for USA in Nigeria, extending our association with the American missions to 3 countries after India and Malaysia
• Awarded contract for Portugal visa operations in India, the first ever visa process outsourcing contract by the Portuguese government
• Won contracts for Malta visa operations in China and Russia, the first ever visa process outsourcing contract by the Maltese government to any company
• Started operations for Dubai Visa Processing Centre (DVPC) in Lebanon, Jordan and Iran; won contract for operations in China
• Launched the Joint Visa Application Centres (JVACs) for client diplomatic missions of Schengen countries in India, UAE, UK and Ghana

2009

Client Governments – 28
*VACs – 337
Countries of Operation – 45
#Applications Processed – 21.00m
Employees – 1850

• Launched the Indian Consular Services Centre in 9 Canadian cities, extending its association with the Indian missions to 11 countries by the end of 2009
• Established Regional Office in Washington DC (USA), extending its global reach across 5 continents
• Received International Quality & Productivity Centre (IQPC) award for “Best Process Improvement in Service and Transaction Project” at the IQPC Annual Lean Six Sigma & Process Improvement Summit 2009 at Orlando, USA
• Partnered with the Russian government to commence operations for delivering Russian visas in UK
• Expanded presence in Western Europe and grew partnership with the Indian missions; launched operations for Indian Embassies in Switzerland and Belgium

2010

Client Governments – 34
*VACs – 409
Countries of Operation – 48
#Applications Processed – 29.63m
Employees – 1927

• Awarded a global contract by Denmark to provide services to Danish missions in 13 countries - the first Global Schengen Tender Award
• Successfully established visa services operations for the Embassy of Japan in Thailand - the first ever outsourced contract by the Japanese government
• Partnered with Finnish missions for services in Moscow and St. Petersburg (Russia) and Kiev (Ukraine) - the first ever outsourced partnership with the government of Finland
• Awarded contracts for Hungarian visa operations in UK and UAE and Cyprus operations in UAE
• Awarded contract to service the Norwegian mission in Sri Lanka and Thailand
• Commenced operations in Brazil for DVPC; in Turkey for the Danish, Iceland and Maltese governments; and in Algeria for the Spanish government
• Won the coveted Information Systems Audit and Control Association (ISACA) Award for Information Security; Security Strategist Award for Leadership in IT Security; and Greentech Awards for HR - Best Strategy and Training Excellence

2011

Client Governments – 37
*VACs – 526
Countries of Operation – 63
#Applications Processed – 41.09m
Employees – 2404

• Diversified service portfolio to provide consular services to client governments: Indian Workers Resource Center (IWRC) for Indian Embassy, Abu Dhabi
• Won Austrian global tender for provision of visa outsourcing services across 11 countries
• Marked its operational foray into USA with the acquisition of Indian contract for outsourcing of passport applications
• Won the Russian account in Finland, establishing its first operations in the Nordic region
• Commenced UKBA - DIAC project for UK and Australia
• New countries where services were expanded: Indian operations in Colombia, Netherlands and Yemen; Canadian and South Korean operations in Mongolia; French operations in Dominican Republic (for Information Services only)
• Awarded contracts by new client governments of Malaysia, New Zealand and South Korea
• Received contract for Polish visa operations in 14 Ukrainian cities
• Awarded global contract by the Spanish Ministry of Foreign Affairs for operations in 35 countries