OUR VISION, MISSION AND QUALITY POLICY
Our Vision, Mission and Quality Policy at VFS Global act as guiding forces for our growth.
Our Vision is what we envision VFS Global to become, while our Mission plays a vital role as framework to execute our tasks and to create value for our stakeholders.
Combined together, they display a bigger picture and set goals for all of us to understand and practise what is in the best interest of the company and reinforce our commitment to an ever increasing customer and employee satisfaction with our business excellence at VFS Global.
Vision
To be the market leader in visa, consular and identity management solutions industry.
Mission
We partner with governments to enable faster and informed decision making in the area of consular and identity management services, by providing technology and administrative solutions and value added services that are secure, innovative and offer value for money. We strive to consistently create a reliable and convenient experience for customers, by having engaged employees, business expertise, global presence and value to stakeholders.
Quality Policy
We shall ensure customer satisfaction through quality of service, safety and security by the use of right technology, robust processes and engagement of our employees and customers, leading to continuous improvement.
2001
No. of Missions – 1
No. of VACs – 3
Countries of Operation – 1
Application Count – 149880
No. Of Employees – 46
- VFS Global launches visa application services for US consulate in Western India (Mumbai, Ahmedabad & Pune)
2004
No. of Missions – 7
No. of VACs – 44
Countries of Operation – 6
Application Count – 568208
No. Of Employees – 361
- VFS goes global with its first overseas operational setup in Singapore for UKBA
- Rapid expansion across South Asia (Bangladesh and Sri Lanka) and GCC
- Acquires Australian accounts in Bangladesh and UAE and Irish accounts in India
- Commences operations for its first Schengen clients- Italy and France in India
2005
No. of Missions – 10
No. of VACs – 101
Countries of Operation – 15
Application Count – 1220129
No. Of Employees – 597
- Network expands to cover GCC countries through Australian account in Bahrain, Kuwait, Qatar, Saudi Arabia, Oman
- Initiates operations for the Canadian mission in India
- Ventures into Africa through acquisition of UK account in Ghana and Australian account in South Africa
- Ventures into product and service innovation by successfully setting up online appointment scheduling system
- Successfully bifurcates regions of operations
2007
No. of Missions – 18
No. of VACs – 192
Countries of Operation – 36
Application Count – 3510329
No. Of Employees – 1590
- Is awarded the UKBA global contract for countries across 7 geographical regions
- Completes full-fledged operational roll-outs for UKBA across 32 countries with seamless integration of Biometrics in the operational flow pertaining to visa processing
- Becomes the first Indian company to be awarded contract to provide visa outsource services to the Embassies of India at Thailand, China, France, Sri Lanka, Australia and United Kingdom
2008
No. of Missions – 26
No. of VACs – 282
Countries of Operation – 42
Application Count – 5785029
No. Of Employees – 1774
- Launches operations for USA visa in Nigeria, taking our association with the American Missions in 3rd country after India and Malaysia
- Is awarded contract for Portugal visa operations in India, the first ever visa process outsourcing contract by the Portuguese governments
- Wins contracts for Malta operations in Russia and China – first ever visa process outsourcing contract by the Maltese government to any company
- Starts operations for Dubai Visa Processing Centre (DVPC) in Lebanon, Jordan & Iran and won contract for its operations in China
- Launches the Joint Visa Application Centres (JVACs) for client diplomatic missions of Schengen Countries in India, UAE, UK & Ghana
2009
No. of Missions – 28
No. of VACs – 323
Countries of Operation – 45
Application Count – 7057146
No. Of Employees – 1794
- Launches the Indian Consular Services Centre in 9 Candian cities, taking its association with the Indian Missions to 8 countries
- Establishes its Regional Office in Washington DC (USA), extending its global outreach across 5 continents
- Receives award at the Lean Six Sigma and Process Improvement Summit 2009 at Orlando, USA
- Begins its partnership with the Russian Government, commences operations for Russia visa in UK
- Expands its presence in Western Europe and growing partnership with the Indian Missions - Launched operations for Indian Embassies in Switzerland and Belgium
2010
No. of Missions – 35
No. of VACs – 425+
Countries of Operation – 52
Application Count – 29000000 (till Sept. 2010)
No. Of Employees – 1973
- Awarded the global contract to provide services to local Danish Missions in 13 countries - first such by a Schengen member country
- Successfully set up visa-services operations for Embassy of Japan in Thailand - the first ever outsource contract by the Japanese govt.
- Received contract from Finnish Missions for services in Moscow (Russia, St. Petersburg) and Kiev (Ukraine) – the first ever outsource partnership with the govt. of Finland
- Awarded contracts for Hungary in UK and UAE and Cyprus in UAE
- Awarded contract to service the Norwegian mission in Sri Lanka and Thailand
- Commenced operations in Brazil (DVPC), Turkey (for Danish, Iceland and Maltese governments) and Algeria (for Spanish government)
- Won the coveted ISACA Award for Information Security, Security Strategist Award for Leadership in IT Security and Greentech Awards for HR – Best Strategy and Training Excellence