Schedule an Appointment

Please click here to schedule an appointment or call the call center . Applications for Schengen visas can be submitted at the Visa Application Centre in Moscow by appointment only.

Premium Lounge Service in the Visa Application Centre in Moscow and Kaliningrad

 The Premium Lounge service is available for those customers who would like to experience a dedicated service. This service provides the following amenities (that are included in the additional fee of 70* euros). Besides a family of 4 people can opt for a Family tariff, the cost of this tariff is 150 euros. The Premium lounge includes:

• A separate Premium Lounge
• Stylish surroundings with complimentary refreshments
• Option to pay fee by credit card

Working hours are from 09:00 hrs to 17:00 hrs on weekdays. If you want to make an appointment to Moscow VIP lounge please call +7 (495) 269 -22-00. Please be ready to provide your name and surname, contact number, desired date of submission and specifying that the application to be submitted is for a visa to Portugal.

Working hours are from 09:00 hrs to 18:00 hrs. If you want to make an appointment to Kaliningrad VIP please call +7(499) 703 49 86/+7(499) 704 36 97. Please be ready to provide your name and surname, contact number, desired date of submission and specifying that the application to be submitted is for a visa to Portugal.

*All fees mentioned in euros are paid in rubles as per the exchange rate provided by the Consulate of Portugal.

Important Note: Using the Premium Lounge service will not influence the visa processing time, visa issuance or the duration of the visa.

Dear applicants and TA representatives please pay attention to some rules of appointments

1. In case you’d like to apply a group of applicants (more than 10 persons) we’d kindly ask you to write an e-mail to infomos.ptru@vfshelpline.com to choose more comfortable time of submission and to speed up the process itself.
2. After your 1st registration on the website you’ll get a confirmation email with your personal login ID and the password. After that you’ll be able to schedule an appointment.
3. You can re-schedule your appointment or cancel it in 2 days before the 1st appointment. You can re-schedule your appointment twice only.
4. Insert actual personal information that the system asks. An administrator at the entrance will ask your passport and collate the name and passport number in the confirmation letter and in the passport.
5. TA representatives can collect passports of their applicants. They should provide ICRs and copy of the confirmation letter of the applicants.

All applicants including minors and children inserted into parents’ passports must have appointments. If you are a family / group and have appointments on different time, you can arrive at the same time, for example, if a husband has an appointment at 11:15 and his wife at 15:30, then they can come together at one of the mentioned time. Please note that this process is possible for families and groups appointed at 1 day only.