VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 1292 Visa Application Centres (VACs) and operations in 115 countries across five continents, VFS Global serves the interests of 45 client governments. The company has successfully processed over 83.33 million applications since its inception in 2001.
The company's highly differentiated solutions portfolio includes dedicated visa and passport application centres, information services (call centres), web based modules (for appointment scheduling and online payment collection), biometrics (data capture and transfer), verification/legalisation/attestation, translation, overseas citizenship, logistics solutions, programme and project management, database management, security solutions, financial solutions, etc. This broad scope enables client governments to focus entirely on the primary task of assessment and interviews.
To meet the demands of the client governments, VFS Global has embedded best practices in its operations across all its dedicated visa application centres globally. From the distribution of visa application forms to returning processed applications, and related services, VFS Global follows a series of highly advanced, precise and streamlined processes to ensure its client governments' and applicants' absolute security and confidentiality. VFS Global’s offices and operations across the world are certified with ISO 9001:2008 for Quality Management System, ISO 27001:2005 for Information Security Management System and ISO 14001:2004 for Environmental Management System.
Based in London, UK, VFS Global is a wholly-owned subsidiary of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland.