Partnering Governments. Providing Solutions.
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Partnering Governments. Providing Solutions.
About Us
Milestones
Please click on each year below to view details of our growth pattern and the highlights of that year.Client Governments – 44
*VACs – 875
Countries of Operation – 87
#Applications Processed – 60.87m
Employees – 2751
*VACs – 875
Countries of Operation – 87
#Applications Processed – 60.87m
Employees – 2751
2013^
- Awarded the most coveted Dubai Quality Appreciation Award (DQAA) 2012 acknowledging VFS Global’s business excellence through the adoption of good practices and soundly-based approaches that are deployed systematically and are continuously measured and reviewed.
- Launched operations in Vietnam to operate Visa Application Centres for Italy, Spain and UK
- Launched operations for the Ministry of Foreign Affairs, Kingdom of Saudi Arabia
- Launched Joint Visa Application Centres for the Five Country Conference (CC) formed by the Governments of Australia, Canada, New Zealand, the United Kingdom and United States of America
^ Statistics stated are as at 30 April 2013
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Governments – 42
*VACs – 802
Countries of Operation – 88
#Applications Processed – 55.66m
Employees – 2651
*VACs – 802
Countries of Operation – 88
#Applications Processed – 55.66m
Employees – 2651
2012
- Won 84 per cent share of the Citizenship and Immigration Canada’s (CIC) global visa application centre contract; involving operations in 104 countries with a worldwide network of 139 Visa Application Centres
- Achieved 50 million applications landmark since inception in 2001; including 10 million biometric enrolments
- Awarded the key visa services global contract by the Ministry of Foreign Affairs, Kingdom of Saudi Arabia; entailing operations across 33 countries
- Received worldwide visa outsourcing contract by the Ministry of Foreign Affairs, Government of Greece; started operations in China, India, Nepal, Russia and Turkey
- Awarded global contract by the Republic of Slovenia to serve the new client government in China, Egypt, India, Russia and Ukraine; also commenced operations in six Indian cities
- Expanded association with the Government of Bulgaria; awarded global visa outsourcing contract by the Ministry of Foreign Affairs, Bulgaria; and started operations in Kazakhstan, Russia, Turkey and Ukraine
- Honoured with coveted awards globally under several categories including Leadership, Innovation, Quality Management, Information Technology, and Best Employer. Few of these awards were TAAI Award for Leadership in Innovation; Capgemini Leadership Award for Innovation; three Global Awards from World Quality Congress, and Bloomberg - UTV Dream Employer of the Year Award
- Global operations certified ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System by TÜV SÜD
- Established first operations in the USA; launched India Passport Application Centres in five cities
- Innovative biometric solution launched for the UKBA; UK visa mobile biometric clinics held in Kazakhstan, Malaysia, India and Ivory Coast
- Won contract for New Zealand visa services in Indonesia, Japan, South Africa, Taiwan, The Republic of Korea, Turkey and UAE
- Added new clients: Estonia, Latvia and Lithuania
- Achieved one million visa applications at the Finland Visa Application Centre in St. Petersburg, Russia
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Governments – 37
*VACs – 526
Countries of Operation – 63
#Applications Processed – 41.09m
Employees – 2404
*VACs – 526
Countries of Operation – 63
#Applications Processed – 41.09m
Employees – 2404
2011
- Won the Austria global contract for managing its visa services across 11 countries
- Commenced the UKBA - DIAC Joint Visa Application Centres (JVACs) project for the Government of UK and Australia, in 11 countries
- Started first operation in Nordic region with opening of Russia VAC in Finland
- Added new clients – Malaysia, New Zealand and the Republic of Korea
- Won Spain worldwide contract for 45 countries; developed and deployed end-to-end biometric solutions for the Government of Spain
- Won visa support services contract from the Government of Poland in 14 cities across Ukraine
- Launched operations in new countries: India operations in Colombia, Iran, Malaysia, The Netherlands and Yemen; Canada and the Republic of Korea operations in Mongolia, and France operations in The Dominican Republic
- Launched Third Eye – Business Intelligence & Quality Centre with an objective to enable access, supervision, monitoring and maintenance of the service level agreements (SLAs) and key performance indicators (KPIs) in real-time across VFS Global’s call centre operations worldwide. Third Eye empowers VFS Global with greater capabilities to monitor, control and take critical decisions in real-time.
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Governments – 34
*VACs – 409
Countries of Operation – 48
#Applications Processed – 29.63m
Employees – 1927
*VACs – 409
Countries of Operation – 48
#Applications Processed – 29.63m
Employees – 1927
2010
- Expanded presence in two new countries — Algeria and Turkey
- Awarded the first ever global Schengen contract from the Government of Denmark; involved providing visa services to the diplomatic missions of Denmark in 13 countries
- Successfully established visa services operations for the Embassy of Japan in Thailand — the first ever outsourced contract by the Government of Japan
- Partnered with the diplomatic missions of Finland for services in Moscow and St. Petersburg (Russia) and Kiev (Ukraine) — the first ever outsourced partnership with the Government of Finland
- Awarded contracts for Hungary visa operations in the UAE and UK, and Cyprus operations in UAE
- Awarded contract to service the diplomatic missions of Norway in Sri Lanka and Thailand
- Commenced operations in Brazil for DVPC; in Turkey for the Governments of Denmark, Iceland and Malta; and in Algeria for the Government of Spain
- Won the coveted Information Systems Audit and Control Association (ISACA) Award for Information Security; Security Strategist Award for Leadership in IT Security; and Greentech Awards for HR - Best Strategy and Training Excellence
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Governments – 28
*VACs – 337
Countries of Operation – 45
#Applications Processed – 21.00m
Employees – 1850
*VACs – 337
Countries of Operation – 45
#Applications Processed – 21.00m
Employees – 1850
2009
- Launched the India Consular Services Centre in nine cities across Canada
- Established Regional Office in Washington D.C., USA; extending the company’s global reach across five continents
- Received International Quality & Productivity Centre (IQPC) award for “Best Process Improvement in Service and Transaction Project” at the IQPC Annual Lean Six Sigma & Process Improvement Summit 2009 at Orlando, USA
- Entered into partnership with the Government of Russia to commence its visa operations in the UK
- Expanded presence in Western Europe and grew partnership with the Indian missions; launched operations for the Indian Embassies in Belgium and Switzerland
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Governments – 25
*VACs – 282
Countries of Operation – 42
#Applications Processed – 13.94m
Employees – 1826
*VACs – 282
Countries of Operation – 42
#Applications Processed – 13.94m
Employees – 1826
2008
- Launched operations for the USA in Nigeria; association extended with the US mission to the third country after India and Malaysia
- Awarded contract for Portugal visa operations in India, the first visa process outsourcing contract by the Government of Portugal
- Won contracts for Malta operations in Russia, the first ever visa process outsourcing contract by the Government of Malta to any company
- Started operations for Dubai Visa Processing Centre (DVPC) in Iran, Jordan and Lebanon
- Launched Joint Visa Application Centres (JVACs) for client diplomatic missions of Schengen countries in Ghana, India, UAE, and the UK
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Governments – 19
*VACs – 192
Countries of Operation – 37
#Applications Processed – 8.15m
Employees – 1590
*VACs – 192
Countries of Operation – 37
#Applications Processed – 8.15m
Employees – 1590
2007
- Awarded the UKBA global contract for 33 countries across seven geographical regions, and completed roll-outs with seamless integration of biometrics
- Awarded contract to provide visa outsourcing services to the Embassies of India in Thailand, China, France, Sri Lanka, and the High Commissions of India in Australia and the UK
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Governments – 11
*VACs – 101
Countries of Operation – 11
#Applications Processed – 2.44m
Employees – 597
*VACs – 101
Countries of Operation – 11
#Applications Processed – 2.44m
Employees – 597
2004-05
- Network expanded across Gulf Cooperation Council (GCC) countries through launch of Australia operations in Bahrain, Kuwait, Oman, Qatar and Saudi Arabia
- Started operations for the diplomatic mission of Canada in India
- Forayed into Africa through acquiring the visa services contract for UK in Ghana, and Australia in South Africa
- Ventured into products and services innovation by successfully launching “Online Appointment Scheduling System” for client governments
- Set up first overseas operations in Singapore for the UKBA
- Expanded presence across South Asia — Bangladesh, India, Nepal and Sri Lanka
- Acquired contracts for managing visa operations for Australia in Bangladesh and UAE, and Ireland in India
- Commenced operations for the first Schengen clients — France and Italy in India
*Visa Application Centres
#Cumulative figures in million (m), since inception
Client Government – 1
*VACs – 3
Country of Operation – 1
#Applications Processed – 0.15m
Employees – 46
*VACs – 3
Country of Operation – 1
#Applications Processed – 0.15m
Employees – 46
2001
- Launched visa application services for the US Consulate in Mumbai, in the western cities of India — Ahmedabad, Mumbai and Pune
*Visa Application Centres
#Cumulative figures in million (m), since inception
Testimonials
Asif Ahmad
HM Ambassador, British Embassy, Bangkok, Thailand
Kingsley Magee
Regional Operations Manager, UKBA, Manila, Philippines
Latest News
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