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VFS Global, Partnering Governments. Providing Solutions.
Partnering Governments. Providing Solutions.

Testimonials

Andreas Klassen
Consul General of the Federal Republic of Germany, Jekaterinburg

Today we look back on one year of successful cooperation with VFS Global in Ekaterinburg. The opening of the VAC in February 2013 and its most efficient and professional operation by VFS Global have substantially facilitated life not only for the Visa-Section of the German Consulate General but also - and even more importantly - for the visa applicants in the Ural region.

Additional improvements came with the recent opening of Visa Centres in Ufa and Perm in November 2013 and January 2014 respectively.

We are most grateful to VFS Global for this valuable contribution to the development of closer ties between the Ural region and Germany.

Benedikt Loecherer
Visa Application Center (VAC) Liaison Officer, The Embassy of Federal Republic of Germany in Moscow

Dear VFS team,

By writing these lines I would like to thank you very much for uploading the German and English version of the VFS website. I have browsed the new website yesterday evening and I am very content with our common work. We have extended and amended information, restructured many segments, briefly put greatly increased user experience. All of you have been a constant source of support in this project. This adds to the professionalism I have experienced since first working with VFS. It is a pleasure working with you guys.

Asif Ahmad
HM Ambassador, British Embassy, Bangkok, Thailand

I would like to place on record that VFS Global has proved to be an efficient, innovative, professional and reliable partner. VFS Global is focused on our ever changing needs in enhancing our visa process catering to the demanding needs of our visa applicants.

The UK Visa Application Centre managed by VFS Global in Thailand is actually a link between the visa applicant and the British Embassy and each staff is actually our valued partner.

The enhancement shown during my tenure by VFS Global in Thailand has helped us grow on our service standards and narrow the bridge for visitors intending to visit the United Kingdom, (100% online application module, 100% appointment based application service, Priority Visa to allow fast track application decisions for Business Travellers and Saturday Prime Time Appointments allowing working executives to submit and collect visa applications and visa decisions on weekends).

I look forward to VFS Global keeping up the good work always and I do take this opportunity to wish each and every staff all the very best.

Kingsley Magee
Regional Operations Manager, UKBA, Manila, Philippines

VFS Global are the official commercial partner of the UK Border Agency in the NE Asia/Australasia region and are responsible for the operation of a number of UK Visa Application Centres in Japan, S Korea, Singapore, Taiwan and the Philippines. The Visa Application Centres provide dedicated locations where applicants can submit an application for a UK visa.

Applications are checked by VFS Global’s staff to ensure that they have been properly completed and that the relevant supporting documentation has been included. VFS Global’s staff also oversee the capture of biometric data (finger scans and photograph) of each applicant. Additional services such as SMS updates and optional courier return of passports are also provided at most Visa Application Centres.

VFS Global also provides UK visa information services for customers in the region and operates or oversees call centres in most locations. They also provide additional courier services to assist with the transportation of UK visa applications between the UKBA Manila visa hub and spoke offices in Hong Kong, Brunei, Australia and New Zealand.

I have worked with VFS Global for a number of years in different parts of the world and have always found them to be a professional and flexible organisation that is committed to excellent customer service.

Louis Dumas
Minister Counsellor, Immigration Program Manager, Embassy of Canada, Beijing,

The Canadian Embassy in Beijing has contracted VFS Global since 2008 to provide visa application submission services in four cities in China. During this time, VFS Global has provided a high level of service. VFS Global has been consistently punctual in conveying applications to and from the Embassy. They provide data entry services with a high degree of accuracy.

VFS Global has also demonstrated quality client service, both in receiving applications and in responding to client enquiries and requests. Perhaps most importantly, VFS Global proved capable of adjusting smoothly and quickly to significant changes in processing requirements, including seamlessly re-routing applications within the network.

Simon Hurditch
First Secretary (Immigration), DIAC - Australian Embassy, Jakarta, Indonesia

The Australian government has appointed VFS Global for the provision of visa services in Indonesia. This agreement commenced in October 2006 for an initial three year period which has recently been extended. We are very satisfied with the services provided by VFS Global. VFS Global is well experienced in this type of work and are responsive to our changing needs and requirements including the focus on client service. VFS Global works closely with my office to develop innovative, client focussed solutions to providing a service for all Indonesia.

Pinak Ranjan Chakravarty
Ambassador, Embassy of India, Bangkok, Thailand

I would like to place on record my appreciation for the good work done by your team at the Indian Visa Application Centre of VFS Global. While this Embassy’s effort has been to constantly improve visa and consular services to applicants, based on changing needs and feedback received, I would like to mention that your unit has adapted well and provided a very professional service. I am happy that the VFS Global team has shown the ability to innovate and has readily taken on additional responsibilities. I have received positive feedback regarding the courteous and professional service at the VFS Global unit. This has resulted in considerably improving an applicant’s overall experience with the Embassy’s visa and consular processes.

Attila Tar
Counsellor / Consul, Embassy of Hungary, Abu Dhabi, UAE

Hungary only joined the VFS Global operated Joint Visa Application Centre (JVAC) in December 2010, in Dubai. Our main goal was to facilitate the visa application process for those who reside outside Abu Dhabi and for whom travelling to our Embassy would cause significant efforts time-wise. After less than one year of co-operation, I can confidently confirm that we have created a more customer friendly environment. By submitting the applications in their home city, Dubai residents save precious time while receiving a professional and efficient service, with numerous options to choose from. During my visits to the JVAC, I was always deeply impressed with the extremely high level of organisation regarding all imaginable aspects of the work. The staff showed thorough knowledge of the rules and regulations that we must apply in the Schengen system and whenever changes occurred, VFS Global could immediately adapt to them. The management of JVAC Dubai was a reliable partner in my work, always ready to co-ordinate and always at hand when there was a problem to resolve. At the end of my tenure in the UAE, my highest appreciation and gratitude goes to VFS Global. I am confident that with your cooperation, we will be able to improve our service further.

Carol Doughty
Regional Director - Africa, UKBA

I am pleased with the systems and processes implemented by VFS Global to ensure data confidentiality and data security of all transactions performed through its service. The commitment of the VFS Global team members, across all levels of the organization, is also highly commendable.

With VFS Global as our partner, we have been able to utilize our resources more effectively and provide visa applicants with quick and convenient visa service options. I would like to express my sincere appreciation to VFS Global and its staff for their dedication and continuous efforts in achieving high levels of customer satisfaction and service.

I look forward to continuing our association with VFS Global.

Ruth Zumbühl
Consul, Embassy of Switzerland, London, UK

When Switzerland joined the Schengen visa scheme in December 2008 the number of visas increased from one thousand a year to more than one thousand a month. It was just impossible to cope with this huge additional work-load. Therefore we turned to VFS Global for help and thanks to its professional guidance we managed to reorganize our visa-section and webpage. I was highly impressed by the efficient and tailor-made outsourcing-possibilities VFS Global offered us.

Within a few weeks we were able to offer a visa service someone would expect from the Swiss Embassy in London e.g. efficient and courteous. Without our friends from VFS Global it would have been impossible to achieve such a high standard of service for our ever so demanding customers. Thank you VFS Global.

Karl Heinrich Adam
Head of Visa Section, Embassy of the Federal Republic of Germany, New Delhi, India

VFS Global is well experienced and has proved to be responsive and flexible to our changing needs and requirements at the Embassy. They are focused on customer service and they maintain high standards of client service and delivery.

VFS Global has proved to be a reliable partner for the Embassy and we take his opportunity to express our appreciation to the staff at VFS Global for their professional and courteous attitude which has improved the applicant’s overall experience of the visa application process.

David Tyler
Chief, Consular Section, US Consulate, Mumbai, India

The U.S. Consulate in Mumbai has had an excellent and dynamic partnership with VFS Global since 2001. We interview 1,000 visa applicants every day. With our high-volume workload and our small waiting room, we simply could not keep up with our work without VFS Global’s excellent assistance in collecting documents, performing quality checks, answering enquiries, and handling all of our appointment scheduling for us. VFS Global’s high level of customer service and efficiency is a credit to their operations, and reflects well on the U.S. Consulate. VFS Global has proven to be innovative, responsive, and effective in all that they do, and we enjoy an enterprising, mutually beneficial business relationship.

V K Sharma
Deputy High Commissioner of India, High Commission of India, Canberra, Australia

The letter is to certify that VFS Global has been authorised by the High Commission of India, Canberra as its outsourced service delivery partner in Australia and this partnership was established in January 2008. The authorised outsourced service delivery partner performs various services in relation to acceptance of applications, acceptance of the appropriate consular fees on behalf of the High Commission of India, Canberra and provision of information to applicants related to the service, via service centres, over the internet as well as via a dedicated contact centre. The High Commission of India has been satisfied with the services provided and the ability of the organisation to constantly adapt to changing needs related to rules and regulation as well as work towards continuous improvement of services.

Testimonials

Benedikt Loecherer
Visa Application Center (VAC) Liaison Officer, The Embassy of Federal Republic of Germany in Moscow


Asif Ahmad
HM Ambassador, British Embassy, Bangkok, Thailand

 

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