Part of the Zurich based Kuoni Travel Group, VFS Global was
established in 2001, in Mumbai (India), as a specialist partner for diplomatic
missions worldwide. VFS Global serves diplomatic missions by managing all the
administrative and non-judgmental tasks related to the entire lifecycle of a
visa application process, enabling diplomatic missions to focus entirely on the
key tasks of assessment and interview.
VFS Global serves the interests of 26 diplomatic missions in 42
countries worldwide and processes in excess of 7 million visa applications
(contracted) annually. In early 2007 VFS Global was awarded a £ 195 million
contract (spread over 5 years) with UKBA to provide visa outsourcing services
in 7 geographical regions, covering close to about 70% of UKvisas visa
applications globally.
In addition VFS is also the first Indian company to be awarded contracts for
visa outsource services by the Government of India. As on date, VFS Global has
been awarded contracts to provide outsource service to the Indian Embassy's at
Thailand, China, France, Russia, Saudi Arabia, and the Indian High
Commissions in Sri Lanka, Australia and United Kingdom.
As a reliable partner, VFS Global has always depended on Trust, Technique and
Technology to maximise convenience and efficiency for both diplomatic missions
as well as the visa applicants.
TRUST
At VFS Global, we understand that the survival of our business depends entirely
on the trust diplomatic missions place in us. As a rule, all our business
dealings are conducted strictly as per the code of ethics laid down by our
client governments.
Our authority extends only to the documentation and selection process. The
issuing of visas is solely at the discretion of the concerned high commission.
To ensure that there are no unethical practices whatsoever, a vigilance and
security team closely monitors all interactions with applicants. A clear
directive from top management also ensures that no employee attempts to
influence any application or seek any favours from diplomats.
TECHNIQUE
VFS Global is committed to provide individually customized solutions to each
client government. For every new assignment, our Project Management Team
studies the processes of the new client government in micro-detail and proposes
customised solutions accordingly. Our prior experience with other governments,
always serves as a library of best practices for our reference.
VFS Global systems and processes are constantly reviewed and upgraded to ensure
a match with our client governments' exacting standards.
TECHNOLOGY
VFS Global has made major investments in software development in order to
handle large volumes of applications. We have developed proprietary software
systems for passport tracking, database creation and data upload. Our
technology support also extends to website maintenance and online appointment
scheduling facilities.
We have entered into technical and support agreements with leading IT hardware
and software giants to ensure compliance to security policies and also adhere
to meeting the stringent norms of diplomatic missions on IT Security and Data
Protection. We have contracted with one of the Top 5 global Audit firms to
conduct health checks and internal reviews on our systems and procedures so as
to ensure robustness and continuous monitoring of our commitment to agreed
customer service levels.
To know more about the Kuoni Travel Group, India, please visit -
www.kuoniindia.com
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