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VFS Global, Partnering Governments. Providing Solutions.
Partnering Governments. Providing Solutions.


At VFS Global, we believe in going beyond customers’ expectations to deliver exciting, unexpected and unmatched solutions. Some of our proactive initiatives that add differentiated value to our clients are:

SMS Service Solution

Our unique SMS offering enables us to update applicants on their visa application status. By sending alerts at critical stages of the visa process, we relieve applicants of undue anxiety and impatience.


Our Track-and-Trace solution provides convenience and transparency to the visa process with the ability to track the movement of the passport at every stage of the process via website.


Our Hub-and-Spoke provides access to VACs through a wide network of collection centres, and streamlines the processing at one hub for better control and quality. An example of this form of customised service would be the UK VAC in Manila serving as the hub for applications coming in from 12 countries across the Australasia region. This was an award-winning hub-and-spoke arrangement.

Value-Added Services

Our wide range of value-added services includes the VIP lounge, form-filling services, doorstep passport delivery and assistance in opening international non-resident bank accounts in the home country.

Online Modules

Our online modules offer our clients various customised web-based solutions, such as online appointments, customised application forms and various forms of web payments.

Verification Services

VFS Global has developed exceptional capabilities to provide a complete range of background verification and checks for individuals and institutions certified by competent authorities.

Data and Document Management System


Archiving hard copies of vital records is a challenge. It requires a huge volume of storage space with long-term availability and effective retrieval systems. Creating multiple copies of paper documents and storing them in fireproof vaults may solve problems related to data loss. However, it is not the most effective solution.

To address this challenge, VFS Global has developed a Data Management System (DMS). The DMS helps organisations archive large volumes of documents, so that the data is stored securely in a digital format—from where it can be readily accessed whenever required.

The Solution and its Benefits:

  • Digitisation: Scanning, Imaging, Indexing, Cataloguing, Labelling

    The DMS features can be customised as per the requirements of a diplomatic mission. Some of the diplomatic missions may only require digitisation and not archiving feature. We can provide the DMS features as independent modules, allowing the diplomatic missions to select need-based solutions.

  • Ease of Use

    The robust system architecture of the DMS combined with the skilled manpower enables us to turn around the complete cycle of the DMS within the prescribed time-frame and desired service levels.

  • Quality Assurance

    The DMS is supported by a stringent quality check process to ensure the quality standards of image scanning, data entry and the complete end-to-end process are met. It makes the complete DMS cycle error-free.

  • Customised Workflow and Domain Expertise

    The workflows in the DMS modules can be customised based on the requirements of the diplomatic missions. To achieve this, we offer the DMS in two modes: Centralised and Decentralised:

    • Centralised

      The Centralised mode connects all the scanning locations to one centralised hub for data entry. Based on individual authentication credentials, the diplomatic mission officials can archive and retrieve the digitised and indexed images using the in-built retrieval tool.

    • Decentralised

      The Decentralised mode helps the diplomatic missions in digitising documents and storing the digitised documents on their own systems.

  • Secure and Confidential Waste Destruction

    The digitised data is destroyed securely as per the prescribed timelines and norms.

  • Data Security as per Data Privacy Laws

    As a policy, we seek legal opinion on the data transfer and protection laws of the parent country as well as the applicable laws in the country in which the mission is located. Thereafter, the applicable data privacy norms and regulations are implemented and are agreed upon.

The solution provided by the DMS reduces the storage cost, thus enabling controlled and improved document distribution. The system not only provides the repository for document storage but also enables easy accessibility of information through the powerful search functionality embedded in it.


Brian Davidson
Her Majesty’s Ambassador to Thailand

Hugh Keachie
Customer Service Excellence Standard Assessor at Centre for Assessment (CFA) in Manchester, UK

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