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VFS Global, Partnering Governments. Providing Solutions.
Partnering Governments. Providing Solutions.

Innovation

At VFS Global, innovation is a constant endeavour and is strongly believed in for its importance to establish and maintain a competitive advantage in its industry. VFS Global promotes and supports innovative thinking across the company and holds rich innovative service portfolio. Some of the key innovative offerings introduced by VFS Global are:

ELVIS - location independent visa processing solution

 

 

ELVIS is a technology-driven electronic innovation, which aids location independent visa processing. Developed for, and in association with the Ministry for Foreign Affairs (MFA), Finland, ELVIS is currently implemented at the Finland Visa Application Centre (VAC) in St. Petersburg — the largest visa issuing post in the world among the Schengen countries handling over one million applications annually and at the Finland VAC in Murmansk. A breakthrough initiative by VFS Global, ELVIS is built to allow location independent visa processing across multiple locations and geographies to handle application loads.


Significant benefits for the Ministry for Foreign Affairs, Finland:

  • Unified and standardised assessment process
  • Easy monitoring, control and administration
  • Cost savings on staffing and infrastructure
  • Load balancing - Ability to handle increasing application counts
  • Electronic archiving


Video Interviewing Hub for Home Office – UK Visas & Immigration (formerly UK Border Agency)

 

 

 

VFS Global has pioneered many cutting-edge technologies to assist client governments in strengthening immigration control and easing the procedure of visa applications for prospective travellers.

For managing the UK visa process for a very large number of students across the world, VFS Global has set up a video interviewing hub in Sheffield, UK. The hub enables the Home Office – UK Visas & Immigration staff members in Sheffield to interview visa applicants sitting across UK Visa Application Centres (UK VACs) in different parts of the world.

The video interviewing hub is equipped with:

  • 60 workstations
  • 60 desktops
  • High definition (1280x720) webcams
  • Plantronics Blackwire C600 series headset and microphone
  • Microsoft (MS) Lync online software
  • 60 telephone handset as a backup

MS Lync online is capable of running high definition videos, at low bandwidth and support one-to-one or one-to-many (three or more) conferencing. This is a critical factor enabling Home Office – UK Visas & Immigration to bring in interpreters/ evaluators during the interview process.

The video interviewing hub connects to the worldwide UK VACs equipped with MS Lync, high definition webcams, headset and microphone. Thus, it enables UK Visas & Immigration staff at the hub in Sheffield to conduct interviews of the students located in remote locations through video conferencing.

This technologically advanced service facility is housed in a secure site hosted by the company’s IT services partner, Hewlett Packard (HP).





Joint Visa Application Centre (JVAC)

The JVAC is out-of-the-box initiative by VFS Global to increase convenience and improve accessibility to its services for visa applicants.

The JVAC facilitates visa application processing for several countries from a single location making the process simple and expedient for an applicant. Although the JVAC is a common point for submitting visa applications to any of the countries, the decision to issue visas remains solely with the respective missions.

VFS Global has successfully implemented the JVAC model in Asia, Africa, the Middle East and Europe.

Indian Workers Resource Center (IWRC)

 

The Ministry of Overseas Indian Affairs, Government of India sanctioned the establishment of the Indian Workers Resource Center (IWRC) in Dubai for the benefit of the Indian workers in the United Arab Emirates along with the Community Welfare Wing in the Embassy of India. This facility was outsourced to VFS Global.


This is a unique outsourcing service through which VFS Global offers infrastructure as well as professional support for managing grievance redressal, counselling and guidance centre for Indian migrant workers on all kinds of medical, financial, emotional and legal assistance to them.


The IWRC deals with the following concerns faced by the Community:

  • Non-payment or delayed payment of salaries
  • Delay in getting service benefits and other dues and death compensation
  • Non-implementation of court verdicts
  • Problems of domestic workers (housemaids)
  • Exploitation of the workers by the recruitment agencies
  • Illegal workers
  • Fine/imprisonment and deportation of illegal immigrants
  • Settlement of labour disputes
  • Retention of passports by the sponsors/UAE authorities
  • Recovery of fees from workers for issue/renewal of health cards, renewal of visa, bank guarantee amount, etc.
  • Arrest cases
  • Personal/family problems
  • House-wives/house-maids (marital issues, mistreatment, etc.)

 

The IWRC employs the high endz technology and the skilled professionals to listen, guide and help the Indian workers community in the UAE. It offers assistance on a wide range of issues – from financial to personal – under one roof. The centre is available 24/7, offering all-round solutions.

Located in Dubai, the centre serves all Indian workers in the seven emirates of the UAE, and it reaches out to people in every possible manner, such as:

  • 24/7 helpline in four Indian languages including Tamil, Malayalam, Telugu and Kannada besides English and Hindi
  • Walk-in counselling centre
  • Counselling centre with legal, financial and medical experts
  • Shelter home for destitute women


Tourism Promotion

VFS Global offers an innovative service to the client governments by partnering with their country’s tourism board to offer travel-related services to the visa applicants. This unique association works towards promoting tourism, thus increasing revenues and goodwill for our client’s business.

One such unique association established by VFS Global is with VisitBritain - the National Tourism Agency of Great Britain. Through this association a unique brand ‘Britain Travel Shop’ was created at UK Visa Application Centres with a mission to build the value of tourism to Britain, working in partnership with the industry, nations and regions.

Testimonials

Benedikt Loecherer
Visa Application Center (VAC) Liaison Officer, The Embassy of Federal Republic of Germany in Moscow


Asif Ahmad
HM Ambassador, British Embassy, Bangkok, Thailand

 

Latest News

Zubin Karkaria conferred Travel Entrepreneur of the Decade Award at ETAA Convention in Dubai
Travel Biz Monitor, December 2013

 

UK opens two visa application centres
The Indian Express, March 2014

 

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