Contact Us
Hours of Operations
Visa Application centres Address and location Map
Contact VAC by mail
Information for Customer with disabilities
Local transport information

Hours of Operations

Visa Application Center in Quito operates from Monday to Friday (except Holidays) between 07:30 and 13:30

Visa applications Center in Guayaquil operates from Monday to Friday (except Holidays) between 08:30 and 16:30

Visa Application Centres Address and Location Map


Av. República E6-449 y Eloy Alfaro, planta baja, Edificio Castillo Sanchez (Junto a Banco Pichincha)


Edificio Emporium by the point, piso 7, oficina 704.
Calle 3er pasaje 5 NE y callejón 11 NE / Ciudad del Rio. Puerto Santana, Guayaquil.


Contact VAC by mail

Sr. No Mail Address Contact Details
1 Questions and tracking


(02) 2513-7684 / (02) 2238972 - (02) 5148344
(04) 4611441

Information for customers with disabilities

The entrance is clear and unobstructed. There is a ramp for wheelchair users that allows access to public areas.
A friend/relative can accompany customers with disabilities throughout the application process.
There are clear, easy to read signs in Spanish.
The building is very well lit inside.

Local transport information

Parking: There is limited parking available outside the visa application centres. Parking outside a visa service centres is at the owner's risk.

For complaints and comments please go to: