The privacy and protection of personal data is very important to VFS, including all its other brands and affiliates (hereinafter). VFS complies with any mandatory data protection legislation when collecting and processing personal data. Whenever you are in the process of applying for SMS Service through a visa application centre we may collect and store (subject to Embassy guidelines), as the case may be, the following information: Your Full Name, Your Mobile Number & Email id, Your Language Preference of SMS, and the country for which you have applied for a VISA for the purposes of processing your visa application.
In accordance with all mandatory data protection legislation your data may be disclosed to third parties processing data on behalf of VFS. In this context your data may also be transferred abroad. Your data may be disclosed within VFS to other than the collecting entity. Data may be used by these other VFS entities to the same extent as the collecting VFS entity is entitled to use it. Your data is treated as confidential and will not be disclosed to third parties, save for the purpose of VFS fulfilling its contractual obligations vis-à-vis you, or if required under mandatory law, particularly if requested by the competent authorities or for the purpose of enforcing VFS’s rights.
Collected data will be processed in good faith and will be used in order to transmit your Visa Application status via SMS & Email. We do not intend to use your information for any other purpose, except that if you have given consent, we may use your information for the purposes of sending you related marketing information (such as airline advertisements), which is normally included by us when we return your passport to you and/or sent to you by e-mail if you have given us an e-mail address for that purpose. You can always refuse to receive such offers and information for which you may please contact +27124253000. Your information is held by us in the computer server(s) located in UK, London and India, Mumbai. It will also be accessed and held by our affiliates currently based in India
VFS Global shall not transfer any personal information of any Applicant to any party, other than the relevant Diplomatic Mission/Government and/or Visa Office in respect of which the Applicant consents by virtue of their submission of their Application to VFS Global, which transfer of personal information is necessary in terms of the scope of VFS Global’s services.
The Applicant is specifically advised that all said personal information transferred to any such Diplomatic Mission/Government and/or Visa Office will then be subject to the relevant privacy laws of said country, which lies outside of the control of VFS Global.
VFS GLOBAL (hereinafter referred to as “VFS GLOBAL”) is an outsourced partner of various Diplomatic Missions across the globe, and is authorized to receive applications for various categories of visa, permit and travel document and perform administrative and non-judgmental tasks/functions related to the same, as per the mandate of the concerned Diplomatic Missions.
PURPOSE OF COLLECTION, USE, DISCLOSURE, TRANSFER ETC. OF PERSONAL INFORMATION
Applicants may be required to provide certain information pertaining to them, such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or Visa Offices.
Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:
All such personal information shall be held by VFS Global with the express knowledge and authorization of the Applicant, and shall be treated as confidential, and shall only be transferred to the relevant Diplomatic Missions/Governments and/or Visa Offices for the purpose as disclosed herein.
All such personal information which is transferred to the relevant Diplomatic Missions/Governments and/or Visa Offices for the purpose as disclosed herein, shall be subject to the protections afforded to such information by that specific Country.
Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.
As mandated by the respective Diplomatic Mission, VFS GLOBAL may (by itself or through the offices of third party service providers/vendors) provide various facilities for inquiries by the Applicant related to the visa application process in general and/or the status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc, which shall include but is not limited to:
Inquiry about general visa application process:
Applicant making inquiries as regards visa application process in general, need not provide any personal information.
Inquiry about status of submitted visa applications:
Applicant making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.
The Applicant may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
For quality control purposes, all interaction with the Applicant may be recorded. In such cases, the Applicant will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission, such recordings will be purged after a period of 30 days from the date of such interaction.
Applicant may request VFS Global to correct or delete any personal information submitted to VFS Global, and any such request shall be recorded and actioned in accordance with the prescribed procedures of the relevant Diplomatic Missions/Governments and/ or Visa Offices.
Certain Diplomatic Missions may require the Applicant to attend a personal interview. The Applicant will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling the interview.
All such information, posted, furnished and submitted by the Applicant while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such applications.
Certain data and information related to visa applications received by VFS GLOBAL is presently stored/hosted at data centres in the United Kingdom (London) and India (Mumbai). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in United Kingdom (London) or at data center in India (Mumbai).
This information may be used and/or disclosed by VFS GLOBAL in performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. No information/data containing Personal Information of the Applicant is stored at the data centres mentioned above beyond this 30 (thirty) day period.
VFS GLOBAL will not trade, rent or sell personal information of the Applicant.
VFS GLOBAL does not disclose or otherwise transfer personal information of the Applicant, except as otherwise set out herein. Personal information will be used only for the purposes of providing services and performing its various obligations.
However VFS GLOBAL may need to disclose and share personal information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.
VFS GLOBAL may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with only the relevant information they require in order to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the Applicant has opted for courier service, VFS GLOBAL will disclose certain personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service providers for SMS services. Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL.
Applicant may encounter cookies from any links of third parties on certain pages of the website that VFS GLOBAL does not control.
VFS GLOBAL has implemented all reasonable measures designed to help protect personal information in its custody and control. These include measures to identify all reasonably forseeable internal and/or external risks, and the implementation of appropriate safeguards against such identified risks, which are regularly verified and updated in response to any new risks or deficiencies.
VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control.
However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.
Where there is any breach of VSF Global’s safeguards to protect the personal information of any Applicant, such Applicant shall be immediately notified thereof, where appropriate, in order to allow the Applicant to take any precautionary measures to protect against the potential consequences of any such security compromise.
Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.
For the purposes of assisting the Applicant should they contact VFS GLOBAL with follow-up queries, the Applicant’s personal information may be retained in electronic form, after the passport and/or documents have been returned to the Applicants, for a maximum period of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.
VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.
VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law/order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate. These links to websites are in the nature of paid advertising, and are not verified by VFS GLOBAL. These links are provided for convenient access to these links, which is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Applicants are requested to use their own discretion when dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.
Applicant has the right to their personal information provided by them. The Applicant may request access to their personal information by writing an email to the email address provided on the “Contact Us” page, with the subject line “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.
VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at email@example.com
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at firstname.lastname@example.org
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.