Department of Home Affairs

In South Africa

News And Updates

  • 19 December 2018

    Festive Period operational dates

    Below are the operating dates during the December 2018 / January 2019 festive period

    20 December

    Last day for submissions of applications

    21 December

    Open only for collection of outcomes (08:00am till 12:00pm)

    24 December

    Office Closed

    25 and 26 December

    Office Closed (Christmas and Boxing day)

    27 and 28 December

    Open only for collection of outcomes (08:00am till 12:00pm)

    31 December

    Office Closed

    02 January 2019

    Office Closed

    03 January 2019

    Office re-opens for submissions

  • 05 December 2018

    ZEP Biometric recalls - URGENT

    Please note the below ZEP applicants have pending biometric data and are required to submit this urgently at the nearest VFS office in which they submitted their applications. Failure to submit the biometric data may affect the application process and processing time.

    The below applicants are required to contact our call centre for any clarifications or assistance on +27 (0) 12 425 3020 or via email on The final date for submission of the biometrics is the 30 November 2018

    ZEP2109907 ZEP2165324 ZEP2089425 ZEP2254556 ZEP2360867 ZEP2221879 ZEP2124219
    ZEP2241999 ZEP2166244 ZEP2095225 ZEP2257574 ZEP2383814 ZEP2226758 ZEP2127145
    ZEP2198241 ZEP2168495 ZEP2098345 ZEP2261652 ZEP2068563 ZEP2227309 ZEP2128474
    ZEP2235779 ZEP2168797 ZEP2108609 ZEP2266645 ZEP2075649 ZEP2228978 ZEP2129993
    ZEP2248443 ZEP2174609 ZEP2115977 ZEP2271828 ZEP2087327 ZEP2237467 ZEP2151195
    ZEP2278264 ZEP2177590 ZEP2118855 ZEP2278958 ZEP2088254 ZEP2248360 ZEP2155031
    ZEP2283196 ZEP2186901 ZEP2122240 ZEP2280669 ZEP2158017 ZEP2369108 ZEP2161621
    ZEP2345950 ZEP2193791 ZEP2122284 ZEP2285320 ZEP2162865 ZEP2289872 ZEP2302460
    ZEP2305294 ZEP2323271 ZEP2351011 ZEP2351875 ZEP2382866

    Below are the details of the ZEP application centres the applicant will need to submit biometrics.

    Durban  Suite 3, Silver Oaks, Ground Floor, 36 Silverton Road, Musgrave
    Cape Town  2 Long Street, 7th Floor, Cape Town
    Port Elizabeth  Office 7C, 1st floor Moffet and Main, Corner 17th Ave & Main Road, Walmer, Port Elizabeth
    Johannesburg  Mount Royal Building Unit D
    657 James crescent, Halfway house, Midrand
    Rustenburg  Cnr of Boom and Fatima Bayet street, Rustenberg
    Kimberly Unit 3 Building 2, Agri Office Park, N12 Kimberly 
    Polokwane Thornhill Shopping Centre, Veldspaat and Munnik Avenue Bendor Park, Polokwane
    Nelspruit Office 5 F, Nedbank Building, 30 Brown Street, Nelspruit
    Bloemfontein  Suite 4, The Park, 14 Reid Street Westdene, Bloemfontein 
    George Unit 5 Eagle View, Progress Street, George 


  • 20 September 2017

    Zimbabwean Exemption Permit applicants can now contact our ZEP contact centre for any ZEP related queries

    ZEP HelpLine: +27 (0) 12 425 3020

    Working hours – 8:00 to17:00 from Monday to Friday.


  • 13 September 2017

    Durban Premium Lounge Refurbishment

    The Durban Premium lounge refurbishment has been completed, the new lounge boasts a much more spacious and elegant design, to make use of this new facility please visit

  • 09 April 2017

    Replacement of south african police clearance certificate procedure

    The Department of Home Affairs, in its endeavour to streamline processes and as part of the continuous service delivery improvement and efficiency, had planned to replace the South African Police Clearance requirement with the online biometric background checks linked to the South African Police Service database in the application process for temporary residence visas and permanent residence permits at VFS Global Visa application Centres within South Africa.

    Please take note that due to further technical enhancements that are required, the replacement of the South African police clearance as outlined above has been temporarily postponed until further notice. The current process facilitated as per the old and existing process of applying for the police clearance certificate at SAPS continues. All persons requiring police clearance certificates are advised to continue with the existing process until further notice when the new and improved system would be ready for implementation as system developments are currently at the final stage of development.

    We apologise for any inconvenience caused, and will communicate the new process soonest. Please check the website for any further update.

  • 27 January 2016

    All current holders of Quota work permit who are required to submit annual reports as a condition of their permit are advised to follow the procedure mentioned below:

    • Previously the client would approach the regional office of Home Affairs and submit the required documents as part of their reporting. With the repealing of the Quota work permit this function has not be carried over to VFS. To remedy the situation and to ensure a smoother transition, an email address: has been set up to allow the clients to continue to comply with the condition of Quota Reporting. Clients will not be required to approach VFS for this service.
    • Current holders of Quota work permits are advised to submit CLEAR and READABLE copies of the following documents via the email address mentioned above:

      • Valid contract of employment,
      • Certified Proof of registration with relevant professional body, board or council, where required,
      • Comprehensive CV,
      • Testimonials,
      • Certified Proof of SAQA evaluation certificate of qualifications; and
      • Certified copies of pages in passport reflecting personal details and quota work permit obtained.
    • On receipt of the required documents the Department of Home Affairs will issue the client with a compliance letter confirming whether the client continues to comply with the conditions of the work visa issued to them. The compliance letter will be signed and scanned back to the applicant via the email from which the applicant sent the required documents.

      This process is only applicable to persons who are due to report. This email will not receive any new applications and should not be used to make enquiries. All enquiries in this regard should be made to (012) 425-3000