Department of Home Affairs

In South Africa

News And Updates

  • 20 September 2017

    Zimbabwean Exemption Permit applicants can now contact our ZEP contact centre for any ZEP related queries

    ZEP HelpLine: +27 (0) 10 593 4585

    Working hours – 8:00 to17:00 from Monday to Friday.


  • 13 September 2017

    Durban Premium Lounge Refurbishment

    The Durban Premium lounge refurbishment has been completed, the new lounge boasts a much more spacious and elegant design, to make use of this new facility please visit

  • 09 April 2017

    Replacement of south african police clearance certificate procedure

    The Department of Home Affairs, in its endeavour to streamline processes and as part of the continuous service delivery improvement and efficiency, had planned to replace the South African Police Clearance requirement with the online biometric background checks linked to the South African Police Service database in the application process for temporary residence visas and permanent residence permits at VFS Global Visa application Centres within South Africa.

    Please take note that due to further technical enhancements that are required, the replacement of the South African police clearance as outlined above has been temporarily postponed until further notice. The current process facilitated as per the old and existing process of applying for the police clearance certificate at SAPS continues. All persons requiring police clearance certificates are advised to continue with the existing process until further notice when the new and improved system would be ready for implementation as system developments are currently at the final stage of development.

    We apologise for any inconvenience caused, and will communicate the new process soonest. Please check the website for any further update.

  • 08 December 2016

    December 2016 – January 2017 Operational dates

    Please note the dates of operations for the months of December 2016 and January 2017;   

    • 21 December 2016 last date for submissions
    • 22 December 2016 and 23 December 2016 - Open for collections only
    • 26 December 2016 and 27 December 2016 - Public holidays.
    • 28 December 2016, 29 December 2016 and 30 December 2016 - Office closed
    • 02 January 2017 – Public holiday
    • 03 January 2017 – Office Closed
    • 04 January 2017 – re-open for submissions
  • 25 February 2016

    Important Refund Update

    Due to the large influx of refund requests, we will unfortunately not be able to meet the 30 calendar turnaround time and hence there will be a delay in your refund request. We are working tirelessly to resolve this issue and regret any inconvenience this delay may have caused.

  • 12 February 2016

    ZSP collections have been extended to the 29 February 2016

    ZSP collections have been extended. If you have not collected the outcome of your application, please write to or visit your nearest visa application center below from Monday to Friday. All walk-ins will be accepted.

    • Durban : 36 Silverton Road, Silverton Oaks Building, Musgrave, VFS Visa & Permit Centre
    • Cape Town: 21st Floor, 2 Riebeek Street, Absa Building, Cape Town 8001
    • Port Elizabeth: Office 7C, 1st Floor Moffet on Main, Cnr 17th Ave and Main Road, Walmer, Port Elizabeth, 6070
    • Rustenburg: Von Wielligh 26, Bo Dorp, Rustenburg
    • Kimberley: Unit 3, Building 2, Agri Office Park, N12, Kimberley
    • Polokwane: Shop 13, Thornhill Shopping Centre, C/O Veldspaat & Munnik Ave, Bendor Park
    • Nelspruit: Office 5F, Nedbank building, 30 Brown street
    • George: Unit 5, Royal Eagle, 5 Progress Street
    • Bloemfontein: Suite 4, The Park, 14 Reid Street, Westdene
    • Bruma: 01st floor Finance house, 25 Ernest Oppenheimer Street, Bruma.
  • 02 February 2016

    Lesotho Special Permit

    Registration commencing 01 March 2016 to 30 June 2016

    LSP programme features:

    • The LSP is applicable to all illegal Lesotho nationals who are working, studying or running businesses in the RSA
    • LSP applications will be managed by VFS Visa Processing SA Pty Ltd and adjudicated by the Department of Home Affairs (DHA)
    • A dedicated call centre specifically for all LSP related enquiries
    • The LSP is valid till 31st December 2019 from date of issue
    • Applications for LSP open on 1 March 2016 and will close on 30 June 2016

      For more information please visit the website:

      Contact details:

      Call Centre: +27 87 230 0411


  • 27 January 2016

    All current holders of Quota work permit who are required to submit annual reports as a condition of their permit are advised to follow the procedure mentioned below:

    • Previously the client would approach the regional office of Home Affairs and submit the required documents as part of their reporting. With the repealing of the Quota work permit this function has not be carried over to VFS. To remedy the situation and to ensure a smoother transition, an email address: has been set up to allow the clients to continue to comply with the condition of Quota Reporting. Clients will not be required to approach VFS for this service.
    • Current holders of Quota work permits are advised to submit CLEAR and READABLE copies of the following documents via the email address mentioned above:

      • Valid contract of employment,
      • Certified Proof of registration with relevant professional body, board or council, where required,
      • Comprehensive CV,
      • Testimonials,
      • Certified Proof of SAQA evaluation certificate of qualifications; and
      • Certified copies of pages in passport reflecting personal details and quota work permit obtained.
    • On receipt of the required documents the Department of Home Affairs will issue the client with a compliance letter confirming whether the client continues to comply with the conditions of the work visa issued to them. The compliance letter will be signed and scanned back to the applicant via the email from which the applicant sent the required documents.

      This process is only applicable to persons who are due to report. This email will not receive any new applications and should not be used to make enquiries. All enquiries in this regard should be made to (012) 425-3000