PT VFS Services Indonesia (hereinafter referred to as VFS) is an outsource partner of the Embassy of Italy in Indonesia. In this capacity, VFS receives from Applicants for a Italy Visa the required documents and applicable fees for further processing. After the visa applications are assessed by the Visa Section of the Embassy of Italy in Jakarta, VFS returns the documents to Applicants, except where the Embassy of Italy elects to return such documents directly to an Applicant.
VFS do hereby state that they have no role whatsoever in the assessment, grant or refusal of a visa application, which is the sole prerogative of the Visa Section of the Embassy of Italy in Jakarta. Therefore, VFS is neither involved in the process nor is in any manner be liable or responsible for any delay in the processing or rejection of any visa applications, once the documents have been delivered to the Embassy of Italy.
While VFS takes every precaution in handling passports and documents submitted by applicants, VFS shall not be responsible for any loss or damage to the documents for any reason whatsoever or in any manner howsoever. Further, VFS shall not be responsible in any manner whatsoever to any visa applicant/s for any documents lost in transit by accident, theft, natural calamities (acts of God) or any other reason outside the control of, or not arising out of any willful act or default by VFS. VFS does not warrant or guarantee the delivery of the documents, material or information as a visa applicant may require, but will extend and provide services to the extent and to the points as notified and communicated to a visa applicant.
Where the Applicant avails of the Courier Acceptance Service or Courier Return Service, the Applicant confirms and is aware that the courier acceptance and delivery services have been operated by the third party and VFS do not assure any responsibility or liability for any deficiency in service on part of the Courier Company in case a passport or other documents are lost or damaged in transit. VFS expressly disclaims any and all liability for any delay, loss or damage courier company, whether such delay/misplacement/loss/damage results from negligence, accident or any other cause whatsoever. In no event shall VFS and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/misplacement/loss/damage of the documents, including but not limited to the visa applicant/s and VFS assumes no obligation for the same. Applicants remedy, if any will be only against the courier company and the visa applicant/s consents to the same.
VFS shall not be responsible or liable for any direct, indirect, punitive, incidental, special or consequential loss or damage that may be caused to the Applicant due to loss of passport and related documents. It is expressly understood that when the Applicant or representative of the Applicant submits the passport and related documents along with the applicable visa fees, the Applicant has understood the terms and conditions and details as mentioned herein. The fees once paid by the Applicant are not refundable under any circumstances. All payment must be in cash.
Advertising material may accompany returnable documents back to the Applicant. If the Applicant does not wish to receive any advertising material along with passport and related documents, the Applicant must intimate VFS in advance. Please note that no advertising material sent back with the passport and related documents has the endorsement of the Italian Government.
VFS may at any time change, amend and amplify the contents of the disclaimer mentioned herein. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the website and using the services.
Any claims or disputes that may arise of any nature whatsoever, will be resolved by the court of competent jurisdiction in Jakarta to the exclusion of all other courts.