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The Italy Visa Application Centre aims to provide an efficient service to all Visa applicants. Your feedback is extremely valuable to us. We remain committed to delivering a high standard of service to our customers and are always eager to improve. We shall acknowledge your feedback promptly and ensure a comprehensive and timely redress to the best of our ability. Italy Visa Application Centre maintains a Complaint/ Feedback Register for the benefit of applicants. The Supervisor of the Visa Application Centre shall provide access to the register on demand.

Alternatively, you can e-mail your feedback/complaint to:

Feedback for the Italy Visa Application centre in Nairobi: feedback.itke@vfshelpline.com

Your feedback at no stage has any influence on the Visa Application process. Providing your personal details is optional.