Disclaimer and Privacy Policy

Disclaimer

All the contents of this site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The information from or through this site is provided on "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any information including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.

VFS Global and its parent, affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any Act or omission arising from using the site contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.

Certain links on the Site may lead to resources located on servers maintained by third parties over whom VFS Global has no control or connection, business or otherwise as these sites are external to VFS Global. You agree and understand that by visiting such sites you are beyond the VFS Global website. VFS Global, therefore neither endorses nor offers any judgement or warranty and accepts no responsibility or liability for the authenticity/availability of any of the information or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

Privacy policy

Scope

VFS GLOBAL (hereinafter referred to as ‘VFS GLOBAL’) is an outsource partner of Diplomatic Missions across globe, and is authorized to receive applications for various categories of visa, permit and travel documents and perform administrative and non-judgmental tasks/functions related to the same, as directed by the concerned Diplomatic Missions. By virtue of processing these applications, VFS GLOBAL acts exclusively as a data processor and the respective Diplomatic Missions are the data controller. This Privacy Policy describes how VFS GLOBAL collects, uses, discloses and manages personal information related to individuals (hereinafter referred to as “Applicant/s”) applying for visas and permits, and makes available to relevant authorities for the purpose detailed below.

Purpose of collection, use, disclosure etc. of Personal Information

“Personal Information” includes name, address, date of birth,contact numbers, passport information, citizenship status, marital status, employment particulars, criminal records, educational particulars, photographs, birth certificates, and any other information or document related to the above or expressly required by the relevant Diplomatic Missions/Governments/Visa Offices. All Personal Information requested and collected is solely in accordance with the requirements of the concerned Diplomatic Missions/Governments/Visa Offices.
Personal Information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:

  • Process applications received for requests for various categories of visa, permit and travel documents etc. and perform various tasks/ functions related thereto;
  • Respond to various inquiries on the visa application submission process in general.
  • Respond to various inquiries regarding status of application made with VFS GLOBAL;
  • Provide/ offer any other services as per requirements of the respective Governments /Diplomatic Missions.

IMPORTANT:

Provision of personal information is voluntary. However, a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.

As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.

  • Inquiry about general visa application process:
    Users making inquiries as regards visa application process in general, need not provide any personal information.
  • Inquiry about status of submitted visa application/s:
    Users making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.

    The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
  • Users making inquiries as regards visa application process should not ask or reveal the passport number or personal information while interacting via email with VFS GLOBAL and/or its third party service providers/ vendors. Instead, use of application reference number is recommended. VFS GLOBAL is not obliged to respond to e-mails containing Personal Information. In case any Personal Information is disclosed, the same shall be at the sole risk of the Users/ applicants and VFS GLOBAL will not be in any manner responsible for any events of misuse etc

For quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be destroyed after a period of 30 days from the date of such interaction/s.

Interview Scheduling:

Certain Diplomatic Missions may require the Applicant to attend for a personal interview. Applicants will be required to provide their application reference number and/or certain Personal Information for the purpose of scheduling interviews.

All Personal Information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.

Personal Information and data related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s in UK (London) and India (Mumbai). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (London) or at data center in India (Mumbai). The stored information may be used or disclosed by VFS GLOBAL for solely for the performance of its various obligations towards respective Diplomatic Missions and will be destroyed after 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.

Disclosures of Personal Information:

VFS GLOBAL will not trade, rent or sell Personal Information of the Applicants. VFS GLOBAL does disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein. Personal Information will be used solely for the purposes of providing services and performing its various obligations.

However VFS GLOBAL may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.

Service Provider Arrangements: In connection with and furtherance of its services, VFS GLOBAL may disclose (or otherwise make available) Personal Information to approved third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the Applicant has opted for courier service, VFS GLOBAL will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However Personal Information will not be shared with service provider/s for SMS service/s. Such third party service providers are also required to adhere to security & privacy requirements imposed on them by VFS GLOBAL.

Cookies

Cookies are files or pieces of information that may be stored on system or internet enabled devices of the User, when the Applicant visits the website/s of VFS GLOBAL. VFS GLOBAL uses cookies to make the website/s simpler to use. VFS GLOBAL cannot identify the Applicant personally from this information.

  • VFS GLOBAL website offers certain features that are only available through the use of cookies.
  • The cookies help website users and maintain their signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.
  • The Applicant may encounter cookies from any links of third parties on certain pages of the website that VFS GLOBAL does not control.

Once a User accesses the website/s of VFS GLOBAL, User consents to use of cookies by VFS GLOBAL. If User does not agree to use of cookies, User should not use website/s of VFS GLOBAL. If the cookies are disabled, it may impact the user experience on website/s of VFS GLOBAL.

SPAM

  • VFS GLOBAL does not tolerate spam.
  • VFS GLOBAL website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS GLOBAL user agreement.
  • VFS GLOBAL filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.
  • To report any issues related to spam or spoof emails to VFS GLOBAL, please address e-mails to communications@vfsglobal.com.
  • VFS GLOBAL does not permanently store email messages sent to or by it through various formats. VFS GLOBAL does not rent or sell any email addresses to third parties.
  • A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS GLOBAL’ website or the contents therein.

Security

VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.

Retention & Destruction of Personal Information:

Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process after thirty (30) days of a passport’s return to an applicant.

For the purposes of assisting the Applicants should in any follow-up queries, the Applicant’s personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicant, for a maximum of thirty (30) days or for such longer period as specified by the respective Governments/ Diplomatic Missions.

VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.

Legal

VFS GLOBAL and its third party service providers/ vendors may provide Personal Information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.

Third Party Links

VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate. These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience. Access to these links is voluntary. VFS GLOBAL does not endorse and is not associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which Users are recommended to carefully review the same. VFS GLOBAL does not have any control over such third party websites, and therefore shall have no liability or responsibility their personal information practices.

To Personal Information

Disclosure of personal information is strictly voluntary. Applicants disclosing Personal Information shall be deemed to have read and understood this Privacy Policy and consents to the use and disclosure of the Personal Information as provided in this Privacy Policy. Applicants have right to withdraw their consent at any time by notifying VFS Global. However, VFS Global shall not be liable if before the consent is withdrawn, the Personal Information is already disclosed to the relevant Diplomatic Missions / Governments and/ or relevant Visa Offices or third parties as outlined in this Privacy Policy.

Applicants have a right to Personal Information provided by them. Users may request access to their personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.

VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.

Changes to This Privacy Policy

Please be advised that the Privacy Policy may be updated from time to time and Users/ Applicants to regularly visit VFS GLOBAL website to access the latest policy statement.

Contact Us

For any questions about this Privacy Policy or the practices described herein, please write to vfsprivacy@vfsglobal.com for more information.

Inquiries

For inquiries as regards Privacy Policy please send e-mail to vfsglobalprivacyofficer@vfsglobal.com

Beware of fraudulent job offers

Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

  • The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
  • You are asked to disclose private or confidential information.
  • You are asked to be interviewed over the phone or via an instant-messenger type program.
  • You are requested to pay fees/money.
  • You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
  • Insistence on urgency.
  • Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.