Appreciation
We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations

Feedback
VFS aims to provide an efficient service to its applicants. If you have a feedback / complaint, we would like to know about it as soon as possible. Every Norwegian Application Centre operated by VFS maintains a Feedback / Complaint Register for the benefit of the applicants. The supervisor of the Visa Application Centre shall provide access to the Register on demand.

For any correspondence and query kindly e-mail us on: - info.norwaysl@vfshelpline.com

Alternatively, you can e-mail your Feedback to:- feedbackshlk@vfshelpline.com

Please use the above email for your feedback / complaints.

If you wish to give any feedback / complain about the service you received from VFS, you may Contact us directly in person or you can call us on 0114541141 during 0800 Hrs – 1100Hrs.

In all cases please provide:

	Your name
	Address
	Telephone number and
	A clear description of your complaint with as much detail of names, dates, places and other background as possible.

If you are a VISA applicant then please provide following details as well:}

	Your Date of Births
	Type of Application
	Any Application reference number(s) / Passport Number (s)

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress. Further, we would like you to note that your complaint will have no bearing on the decision arrived at for your application.

In the unlikely event that you are not satisfied with our response, you could escalate your complaint to Embassy of Norway. The complaint must be addressed to:

Royal Norwegian Embassy
49,Bullers Lane, Colombo 07

Telephone: +94 11 5608700
Fax: +94 11 5608791

Embassy opening hours:

Monday to Thursday 0800 - 1630 Friday 0800 - 1400

Consulate opening hours: 09.00 - 12.00

E-mail: emb.colombo@mfa.no