CUSTOMER SERVICE

Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register. VFS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations Feedback & Complaints VFS aims to provide an efficient service to its applicants. If you have a feedback or a complaint about the service you received from us we would like to know about it as soon as possible. Russia Visa Application Centre operated by VFS maintains a Feedback and complaint register for the benefit of the applicants. The supervisor of the Visa Application Centre shall provide access to the Register on demand. For any correspondence and query kindly e-mail us on: info.rufi@vfshelpline.com

	Alternatively, you can e-mail your Feedback to
	feedback.ruhelsinki@vfshelpline.com ( Helsinki),
	feedback.rumariehamn@vfshelpline.com ( Mariehamn ),
	feedback.ruturku@vfshelpline.com ( Turku), and
	feedback.rulappeenra@vfshelpline.com ( Lappeenranta )

Please use the above email for your feedback / complaints only.

If you wish to give any feedback / complain about the service you received from VFS, you may contact us directly in person at a Visa Application Centre(s).