Apply forVISA to Russia
Who processes your information?
The entity responsible for processing data collected for your visa application
is VF Services (UK) Limited.
What information do we process?
This notice relates to all information which we collect from you in relation to
your application for a Russia visa, including information you provide through
printed and web site application forms and passports and other documents you
provide. This information includes your name, address, and contact details,
place of birth, passport details, employment details and travel details.
What purposes do we process your information for?
We use your information for the purposes of providing to you services relating
to your visa application, and we also pass your information to the Embassy of
Russian Federation in Helsinki, Consulate General of the Russian Federation in
Turku, Consulate in Mariehamn and Chancellery in Lappeenranta who use it to
process your visa application. Your information will also be retained
separately by the Russian Government in accordance with their data protection
If you make any payments to us by card, including credit or debit card. then we
may disclose your information to our payment processor, but only to the extent
required for the purposes of payment processing. They will use it for the
purposes of processing your payment.
Where do we process your information?
Your information is held by us in the United Kingdom. It will
also be accessed and held by our call centre, currently based in
Lappeenranta, Finland. Any transfers of your personal data to United Kingdom
are made in accordance with the Data Protection Act 1988.
Your right of access
In accordance with the Data Protection Act 1998, you have a right to have
access to and to modify the information which relates to you. If you wish to
exercise this right and to obtain communication of the information which
concerns you; please contact us via email at
Disclaimer in Helpline Services
while every effort has been made to ensure that the information provided on the
helpline services is accurate and up-to-date. In relation to the Russian Visa
Information Service, VF Services (UK) Limited assume no responsibility for and
give no guarantees, undertakings or warranties concerning the accuracy,
completeness or up-to-date nature of the information provided and limits its
liability to refund of the call charges. VF Services (UK) Limited excludes all
other liability it may have in relation to any advice or information given
through the helpline, including for breach of contract or negligence.
Feedback, Complaints and Claims
If you have any feedback, query, complaint or refund claim concerning this
Russian Visa information service please call the following number: 010 320 48
58 (please note this number is purely for complaints/suggestions and not visa
related queries). Please call between 0900 hrs and 1600 hrs Monday to Friday,
except declared Holidays. You can also send a mail at:
firstname.lastname@example.org (Turku) or