Data Protection Notice

Who processes your information?
The entity responsible for processing data collected for your visa application is VF Services (UK) Limited.

What information do we process?
This notice relates to all information which we collect from you in relation to your application for a Russia visa, including information you provide through printed and web site application forms and passports and other documents you provide. This information includes your name, address, and contact details, place of birth, passport details, employment details and travel details.

What purposes do we process your information for?
We use your information for the purposes of providing to you services relating to your visa application, and we also pass your information to the Embassy of Russian Federation in Helsinki, Consulate General of the Russian Federation in Turku, Consulate in Mariehamn and Chancellery in Lappeenranta who use it to process your visa application. Your information will also be retained separately by the Russian Government in accordance with their data protection policies.

If you make any payments to us by card, including credit or debit card. then we may disclose your information to our payment processor, but only to the extent required for the purposes of payment processing. They will use it for the purposes of processing your payment.

Where do we process your information?
Your information is held by us in the United Kingdom. It will also be accessed and held by our call centre, currently based in Lappeenranta, Finland. Any transfers of your personal data to United Kingdom are made in accordance with the Data Protection Act 1988.

Your right of access

In accordance with the Data Protection Act 1998, you have a right to have access to and to modify the information which relates to you. If you wish to exercise this right and to obtain communication of the information which concerns you; please contact us via email at info.rufi@vfshelpline.com.

Disclaimer in Helpline Services

while every effort has been made to ensure that the information provided on the helpline services is accurate and up-to-date. In relation to the Russian Visa Information Service, VF Services (UK) Limited assume no responsibility for and give no guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided and limits its liability to refund of the call charges. VF Services (UK) Limited excludes all other liability it may have in relation to any advice or information given through the helpline, including for breach of contract or negligence.

Feedback, Complaints and Claims

If you have any feedback, query, complaint or refund claim concerning this Russian Visa information service please call the following number: 010 320 48 58 (please note this number is purely for complaints/suggestions and not visa related queries). Please call between 0900 hrs and 1600 hrs Monday to Friday, except declared Holidays. You can also send a mail at: feedback.ruhelsinki@vfshelpline.com (Helsinki), feedback.rumariehamn@vfshelpline.com (Mariehamn), feedback.ruturku@vfshelpline.com (Turku) or feedback.rulappeenranta@vfshelpline.com (Lappeenranta).