South Africa VFS is a service provided by VFS Global Services Pvt. Ltd. ("VFS")
VFS is responsible for scheduling appointments, acceptance of applications and
Visa & Logistic Fees, submission of applications at the Consulate General
of the Republic of South Africa, Mumbai and the South African High Commission,
Delhi, collecting the processed passports from the Embassy and Consulate
General respectively and returning the passport back to the applicants.
It must be noted that the grant or refusal of the South Africa visa is at the
sole discretion of the Consulate General of the Republic of South Africa,
Mumbai and South African High Commission, Delhi, VFS is neither involved in the
process nor is liable or responsible in any manner whatsoever for any delay in
processing or grant or rejection of the visa application of any applicant by
the Consulate General of the
Republic of South Africa, Mumbai and the South African High Commission, Delhi,
which reserves the right to ask for further documentation and to refuse the
VFS takes every reasonable precaution while handling the Documents of
applicants and shall not be liable in any manner whatsoever to the applicant
for any Documents which are lost in transit by accident, theft, natural
calamities (act of god) or any other reason outside the control of, or not
arising out of a willful default of, VFS and also if documents are hand over
directly to the Applicant. The applicant agrees and accepts that the courier
acceptance and delivery service through which the Documents are returned to the
applicants by VFS is operated by a third-party. VFS does not control or operate
any courier company, neither does it control or operate any facility or service
provided by the courier company. VFS disclaims any and all liability for any
loss or damage caused to the applicant in the event that his/her Documents are
delayed/ misplaced/ lost/ damaged by the courier company, whether such delay/
misplacement/ loss/ damage result from negligence, accident or any other cause.
In no event shall VFS and/or its representatives be liable for any direct,
indirect, punitive, incidental, special, consequential damages or any damages
whatsoever due to such delay/ misplacement/ loss/ damage of the Documents,
including the applicant’s passport. Without prejudice to the aforesaid, VFS’s
and/or its representatives sole and exclusive liability in case a passport is
lost or damaged in transit, is limited/restricted to the reimbursement of the
amount of fees charged by the Department of Home Affairs, Government of India,
for the replacement of a lost / damaged passport through normal application
procedure and shall assist the applicant in the replacement of the lost visas.
Such reimbursement of the fee amount will be made by VFS to the applicant only
on the presentation by the applicant of the payment receipt issued by the
Department of Home Affairs, Government of India. The applicant agrees that the
foregoing limitation of liability is an agreed allocation of risk between the
parties and this limitation of liability is and shall be an integral part of
Negotiable Instruments wherever applicable are subject to realization. The
service charges once received by VFS from the applicant vide demand drafts will
not be refundable under any circumstances, irrespective of whether or not the
desired visa is granted by the Consulate General of the Republic of South
Africa, Mumbai, and South African High Commission, Delhi.
Advertising material may accompany the relevant Documents at the time they are
returned to the applicant. If the applicant does not wish to receive any such
advertising material along with the relevant Documents, the applicant must
intimate the VFS in advance at the time of submitting the Documents. Please
note that all advertising material accompanying the relevant Documents shall
have the endorsement of the South African Government.
VFS, in its sole discretion, may change, amend, cancel or withdraw any or all
of the terms and conditions mentioned herein at any time without any prior
notice. No employee of VFS has any authority whatsoever to change / amend /
amplify or withdraw any or all of the terms and conditions mentioned herein
without the prior written approval of VFS.
These terms and conditions shall be governed and construed in accordance with
the laws of India. Any claims or disputes arising in relation to the services
provided by VFS to the applicant shall be subject to the exclusive jurisdiction
of the courts in Mumbai and Delhi. .
The applicant hereby accepts and confirms that the applicant and/or his/her
representative, prior to submitting the visa application, has read, understood
and agreed to be bound by, without limitation or qualification, all of the
terms, conditions and details provided herein.
VFS Global Services (P) Ltd,–
9 Floor, Tower A,
Urmi Estate, 95,
Ganpatrao Kadam Marg,
Lower Parel (W),
Mumbai 400 013,
Short Messaging Services Disclaimer and Terms and Conditions
Disclaimer and Terms and Conditions
Data Protection Notice
||The Short Messaging Service ('SMS') provided to
Visa Applicants is to update on current status to the applicant with regards to
Visa Application Process. The information provided by SMS is based on the
information provided by the Consulate General of the Republic of South Africa,
Mumbai and the South African High Commission, Delhi.
||The time to deliver the SMS is dependent on several factors
such as upon the traffic on the mobile network and whether The Visa Applicant
mobile phone is within reach and switched on and cannot therefore be guaranteed
by VFS. VFS is not a mobile network operator and does not guarantee the
delivery of SMS text messages
||The Visa Applicant confirms that the Visa Applicant has
provided the accurate mobile number for receiving SMS and that the Visa
Applicant is the owner or its legitimate user, or that the Visa Applicant has
the consent of the owner or legitimate user, of the mobile phone using for the
Services. The Visa Applicant acknowledges that using another person's mobile
phone/providing inaccurate mobile phone number/unauthorized use of mobile phone
number for receiving the SMS may entail disclosure of Visa Applicant‘s
confidential information which disclosure shall be at the sole risk of the Visa
||The Services, once purchased, will be available to the Visa
Applicant from the time of application till complete processing of the
application or such other period as VFS may advise via our website located at
www.vfsglobal.com/southafrica/india VFS reserves the right to withdraw
this service at any time and without notice.
||The Visa Applicant must not use (or permit any third party to
use) the SMS Service to send any message or communication which is Spam,
illegal, offensive, abusive, indecent, obscene or menacing or causes annoyance,
inconvenience or needless anxiety or infringes the rights of third parties. VFS
reserves the right to withdraw the SMS service to such Visa Applicant if The
Visa Applicant is in breach of this paragraph 4. VFS may also withdraw the
Services if VFS in its sole discretion apprehends that the SMS service is being
used for such purposes.
||For operational reasons VFS may vary the technical
specification of the Services with or with out notice. In the event of any
change to the Service these Terms and Conditions is to be treated as varied
||The Visa Applicant acknowledges that the SMS Services may, at
any time, be adversely affected by problems with The Visa Applicant mobile
phone network, force majeure events including, without limitation, interference
to the network coverage. VFS is not responsible or liable to The Visa Applicant
for any loss, damage or expenses incurred directly or indirectly by The Visa
Applicant as a result of any difficulties experienced by the Visa Applicant‘s
mobile phone service provider. Subject to the constraints described within this
paragraph 7, VFS shall carry out the services with reasonable care and skill.
||If the Visa Applicant does not receive SMS relating to these
Services. the Visa Applicant should inform VFS through email or Helpline
||The SMS service delivers the Visa Application Status based on
the information received by VFS from the Consulate General of the Republic of
South Africa, Mumbai and the South African High Commission, Delhi.
||To use the Services, The Visa Applicant should refer to the
instructions available on the
www.vfsglobal.com /southafrica/india website. The Visa Applicant agrees
to comply with all instructions we may give concerning the Services, including
any security instructions. We will be entitled to treat any failure by Visa
Applicant themselves to comply with these instructions as a breach of these
Terms and Conditions, which will entitle us to deny Visa Applicant access to
||The Visa Applicant is responsible for paying charges for the
message origination. Charges once paid for SMS service will not be refunded
under any circumstances.
||The Visa Applicant shall at its sole risk be responsible for
taking all reasonable steps to prevent unauthorized persons gaining access to
||VFS may in its sole discretion temporarily suspend the
provision of the Services if such provision could
materially affect the quality of any telecommunications service, including the
Services, provided by VFS.
||VFS specifically excludes all liability of any kind
(including negligence) in respect of any third party information or other
material made available on, or which can be accessed using SMS text services.
||This Terms and Conditions are governed by the law of India
and both parties submit to the exclusive jurisdiction of the courts in Mumbai
||Collection of Data
The privacy and protection of personal data is very important to VFS, including
all its other brands and affiliates (hereinafter). VFS complies with any
mandatory data protection legislation when collecting and processing personal
data. Whenever you are in the process of applying for SMS Service through a
visa application centre we may collect and store (subject to the High
Commission and Consulate General guidelines), as the case may be, the following
information: Your Full Name, Your Mobile Number & Email id, Your Language
Preference of SMS, and the country for which you have applied for a VISA for
the purposes of processing your visa application.
||Disclosure to Third Parties
In accordance with all mandatory data protection legislation your data may be
disclosed to third parties processing data on behalf of VFS. In this context
your data may also be transferred abroad. Your data may be disclosed within VFS
to other than the collecting entity. Data may be used by these other VFS
entities to the same extent as the collecting VFS entity is entitled to use it.
Your data is treated as confidential and will not be disclosed to third
parties, save for the purpose of VFS fulfilling its contractual obligations
vis-à-vis you, or if required under mandatory law, particularly if requested by
the competent authorities or for the purpose of enforcing VFS’s rights.
||Use of Data
Collected data will be processed in good faith and will be used in order to
transmit your Visa Application status via SMS & Email. We do not intend to
use your information for any other purpose, except that if you have given
consent, we may use your information for the purposes of sending you related
marketing information (such as airline advertisements), which is normally
included by us when we return your passport to you and/or sent to you by e-mail
if you have given us an e-mail address for that purpose. You can always refuse
to receive such offers and information for which you may please contact South
Africa Visa Application Centre, Apsara Complex, Fourth Floor, Dr. D.B Marg,
Grant Road (East), Mumbai - 400007, India or South Africa Visa Application
Centre, International Trade Tower, S-2 Level, Nehru Place, New Delhi - 110019.
Your information is held by us in the computer server(s) located in UK, London
and India, Mumbai. It will also be accessed and held by our affiliates
currently based in India.
Purpose of collection, use, disclosure etc. of Personal Information
Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.
Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:
||Process applications received for requests for various categories of visa, permit and travel documents etc. and perform various tasks/ functions related thereto;
||Respond to various inquiries on the visa application submission process in general.
||Respond to various inquiries regarding status of application made with VFS GLOBAL;
||Provide/ offer any other services as per requirements of the respective Governments /Diplomatic Missions.
Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.
As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.
||Inquiry about general visa application process:
Users making inquiries as regards visa application process in general, need not provide any personal information.
||Inquiry about status of submitted visa application/s:
Users making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.
The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
||Users making inquiries as regards visa application process however should not ask or reveal the passport number or personal information while interacting via email with VFS GLOBAL and/or its third party service providers/ vendors. Instead use of application reference number is recommended. VFS GLOBAL shall not be obliged to respond to e-mails containing personal information. In case any personal information is disclosed, the same shall be at the sole risk of the Users/ applicants and VFS GLOBAL will not be in any manner responsible for any events of misuse etc.
For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.
Certain Diplomatic Missions may require the Applicant’s to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.
All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.
Certain data and information related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s in UK (London) and India (Mumbai). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (London) or at data center in India (Mumbai).
This information may be used, disclosed by VFS GLOBAL for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.
Disclosures of Personal Information:
VFS GLOBAL will not trade, rent or sell personal information of the Applicants. VFS GLOBAL does disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein. Personal Information will be used only for the purposes of providing services and performing its various obligations.
However VFS GLOBAL may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.
Service Provider Arrangements:
VFS GLOBAL may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS GLOBAL will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s. Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL.
||The cookies help website users and maintain their signed-in status.
||Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.
||Applicant/ website user may encounter cookies from any links of third parties on certain pages of the website that VFS GLOBAL does not control.
||VFS GLOBAL does not tolerate spam.
||VFS GLOBAL website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS GLOBAL user agreement.
||VFS GLOBAL filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.
||To report any issues related to spam or spoof emails to VFS GLOBAL, please address e-mails to email@example.com.
||VFS GLOBAL does not permanently store email messages sent to or by it through various formats. VFS GLOBAL does not rent or sell any email addresses to third parties.
||A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS GLOBAL’ website or the contents therein.
VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.
Retention & Destruction of Personal Information:
Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.
For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.
VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.
VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
Third Party Links
VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate.. These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.
To Personal Information
Applicant/s have right to their personal information provided by them. Users may request access to their personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.
VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.
for more information.