Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations.

Feedback

VFS aims to provide an efficient service to its applicants. If you have a feedback / complaint, we would like to know about it as soon as possible. South Africa Visa Application Centre operated by VFS maintains a Feedback / Complaint Register for the benefit of the applicants. The supervisor of the Visa Application Centre shall provide access to the Register on demand.

You can e-mail your feedback to: feedback.zalos@vfshelpline.com
Or  feedback.zaabj@vfshelpline.com