Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations

Feedback

VFS aims to provide an efficient service to its applicants. If you have a feedback / complaint, we would like to know about it as soon as possible. Every Application Centre operated by VFS maintains a suggestion box suggestion/feedback forms which can be completed and dropped at the centre.

You can e-mail your feedback to:Feedback.eseg@vfshelpline.com

In all cases please provide:

	Your name
	Address
	Telephone number and
	A clear description of your complaint with as much detail of names, dates, places and other background as possible.

If you are a VISA applicant then please provide following details as well to our Spanish Visa Application Centre

	Your Date of Birth
	Type of Application
	Any Application reference number(s) / Passport Number (s)

Email:Info.eseg@vfshelpline.com

OR

Speak to Visa Service Centre in Cairo : +20233323000