For any queries in Indonesia, kindly contact us on our call centre number: +62 21 29340100. We shall respond to phone calls from 0800 –1600 hrs from Monday to Friday..

You can also contact us by e-mail at info.esid@vfshelpline.com

To chat with a customer service representative, please click here (Agents shall respond to the queries on a real time basis, between 0800 –1600 hrs. from Monday to Friday).

You can reach us through the following channel:

Joint Visa Application Centre Office Address: Plaza Asia d/h Plaza ABDA 22nd Floor Jalan Jenderal Sudirman Kav.59 Jakarta 12190 VIEW MAP Submission Timings: 08:00 to 15:00hrs (Monday - Friday) Passport collection time: 08:00 – 16:00 hrs (Monday - Friday) For information call: Call +62 21 29340100 Call Centre Operational hours 08:00 to 16:00 hrs Monday - Friday Email: info.esid@vfshelpline.com