Appreciation
We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

We would, of course, be keen to hear from you if you have received an outstanding service from a member of our team and would be further delighted to receive your recommendations.

Feedback
The Spain Visa Application Centre aims to offer a fair and professional service to all our customers. We welcome feedback that helps us to focus on where we need to improve. If you have received particularly good service from us, or if you have any complaints, or comments or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply.
The supervisor of the Visa Application Centre shall provide access to the Register on demand. Alternately, we also maintain suggestion/feedbox forms which can be completed and dropped at the suggestion/feedbox box available at the centre.

You can send us your comments/complaints to:

The Spain Visa Application Centre

Email: feedback.esid@vfshelpline.com

OR

Speak to Spain Visa Service Centre in Jakarta, Indonesia:
+62 21 29340100