\ Spain Visa Information - Thailand - Disclaimer and Privacy Policy
HOME I English I español I ภาษาไทย 
Apply for
VISA to Spain
In
Thailand






Disclaimer and Privacy Policy
Disclaimer
Privacy Policy

VFS Spain Visa Application Centre is a service provided by VFS Thailand. Ltd.

VFS Spain Visa Application Centre merely acts as a Logistics Agent with responsibility to receive from an applicant applying for a Spain visa, the applicant's passport, completed visa form, supporting documentation and the applicable fees. VFS Spain Visa Application Centre is also responsible for submitting the application to the Embassy of Spain, on behalf of the applicant, collecting the passport and supporting documents back from the Embassy of Spain and returning the passport back to the applicant by hand delivery/courier to an address noted by the applicant on the visa form.

Note : There are circumstances where in, Embassy of Spain will handover the passport & the supporting documents to the Applicants directly. VFS Spain Visa Application Centre is not liable for any delay in processing or rejection of the visa application. Whilst every precaution is taken while handling the passport of Applicants and important documents submitted in support thereof, due to unforeseen events and circumstances, the passport and documents may be lost in transit by accident, theft, natural calamities (act of God) or any other reason, VFS Spain Visa Application Centre will not be liable or responsible in any manner to the Applicant for the same.

The Applicant accepts that the courier service is operated by a third-party, VFS Spain Visa Application Centre does not assume any responsibility or liability for any deficiency in service on part of the courier company. In case a Passport is lost or damaged in transit, the liability of VFS Spain Visa Application Centre is restricted to reimbursement of fees charged by the Ministry of Home Affairs, Government of Thailand, for replacement of lost / damaged passport through normal application procedure.

VFS Spain Visa Application Centre shall not be responsible or liable for any consequential loss or damage caused to the Applicant due to loss of his/her Passport and supporting documents.

It is expressly understood that when the applicant or representative of the applicant submits the passport, the visa form and the supporting documentation along with the applicable fees, the applicant has understood the terms, conditions and details herein. Application fees once paid by the applicant are not refundable under any circumstances.

Advertising material may accompany the passport and supporting documents back to the applicant. If the applicant does not wish to receive any advertising material along with the passport and supporting documents, the applicant must intimate the VFS Spain Visa Application Centre in advance. Please Note that no advertising material sent back with the passport and supporting documents has the endorsement of the Spain Government.

No employee of VFS Spain Visa Application Centre may change / amend / amplify the conditions mentioned herein.

For all claims, disputes of whatsoever nature, the courts of Thailand shall alone have jurisdiction.

Head Office:
Thai CC, Unit 2 & 3,
34th Floor,889,
South Sathorn Road,
Bangkok, Thailand


Scope

VFS (Thailand) Limited (hereinafter referred to as ‘VFS Thailand’) is an outsourced partner of Diplomatic Missions across globe, and is authorized to receive applications for various categories of visa, permit and travel document and perform administrative and non-judgmental tasks/functions related to the same, as per the mandate of concerned Diplomatic Missions. By virtue of processing these applications, VFS Thailand and its partner companies in Thailand acts as a data processor and the respective Diplomatic Mission/s are the data controller. This Privacy Policy describes how VFS Thailand and its partner companies in Thailand collects, uses, discloses and manages personal information related to individuals (hereinafter referred to as “Applicant/s”) applying for visas and permits, and makes available to relevant authorities for the purpose detailed below.

Purpose of collection, use, disclosure etc. of Personal Information

Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.

Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:

Process applications received for requests for various categories of visa, permit and travel documents etc. and perform various tasks/ functions related thereto;
Respond to various inquiries on the visa application submission process in general.
Respond to various inquiries regarding status of application made with VFS Thailand and its partner companies in Thailand;
Provide/ offer any other services as per requirements of the respective Governments /Diplomatic Missions.

Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS Thailand and its partner companies in Thailand to provide the requested services.

As mandated by the Diplomatic Mission/s, VFS Thailand and its partner companies in Thailand may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS Thailand and its partner companies in Thailand such as call center, online tracking, e-mail etc.

Inquiry about general visa application process:
Users making inquiries as regards visa application process in general, need not provide any personal information.
Inquiry about status of submitted visa application/s:
Users making inquiries as regards status of visa application submitted through VFS Thailand and its partner companies in Thailand can quote application reference number to receive an update on the status of their visa, permit or travel document applications.

The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
Users making inquiries as regards visa application process however should not ask or reveal the passport number or personal information while interacting via email with VFS Thailand and its partner companies in Thailand and/or its third party service providers/ vendors. Instead use of application reference number is recommended. VFS Thailand and its partner companies in Thailand shall not be obliged to respond to e-mails containing personal information. In case any personal information is disclosed, the same shall be at the sole risk of the users/ applicants and VFS Thailand and its partner companies in Thailand will not be in any manner responsible for any events of misuse etc.


For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.

Interview Scheduling:
Certain Diplomatic Missions may require the Applicant’s to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.

All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.

Certain data and information related to visa applications received by VFS Thailand and its partner companies in Thailand is presently stored/ hosted at data centre/s in UK (Wynyard) and India (Bangalore). The data captured by VFS Thailand and its partner companies in Thailand in their systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (Wynyard) or at data center in India (Bangalore).

This information may be used, disclosed by VFS Thailand and its partner companies in Thailand for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS Thailand and its partner companies in Thailand. However no information/ data containing personal information of the Applicant/s is stored at the data centre/s mentioned above.

Disclosures of Personal Information:

VFS Thailand and its partner companies in Thailand will not trade, rent or sell personal information of the Applicants. VFS Thailand and its partner companies in Thailand does disclose or otherwise transfer personal information of the Applicants, except as otherwise set out herein.  personal information will be used only for the purposes of providing services and performing its various obligations concerning visa application process.

However VFS Thailand and its partner companies in Thailand may need to disclose and share personal information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS Thailand and its partner companies in Thailand or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.

Service Provider Arrangements: VFS Thailand and its partner companies in Thailand may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS Thailand and its partner companies in Thailand will disclose certain personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s.  Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS  Thailand and its partner companies in Thailand.

Cookies
Cookies are files or pieces of information that may be stored on system or internet enabled devices of the user, when the user visits the website/s of VFS Thailand and its partner companies in Thailand. VFS Thailand and its partner companies in Thailand uses cookies to make the website/s simpler to use. VFS  and its partner companies in Thailandcannot identify the user personally from this information.

VFS Thailand and its partner companies in Thailand website offers certain features that are only available through the use of cookies.
The cookies help website users and maintain their signed-in status.
Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the Applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.
Applicant/ website user may encounter cookies from any links of third parties on certain pages of the website that VFS Thailand and its partner companies in Thailand does not control.

Once a user accesses the website/s of VFS Thailand and its partner companies in Thailand, user consents to use of cookies by VFS Thailand and its partner companies in Thailand. If user does not agree to use of cookies, user should not use website/s of VFS Thailand and its partner companies in Thailand. If the cookies are disabled, it may impact the user experience on website/s of VFS Thailand and its partner companies in Thailand.

SPAM

VFS Thailand and its partner companies in Thailand does not tolerate spam.
VFS Thailand and its partner companies in Thailand website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS Thailand and its partner companies in Thailand user agreement.
VFS Thailand and its partner companies in Thailand filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.
To report any issues related to spam or spoof emails to VFS Thailand and its partner companies in Thailand, please address e-mails to communications@vfsglobal.com.
VFS Thailand and its partner companies in Thailand does not permanently store email messages sent to or by it through various formats. VFS Thailand and its partner companies in Thailand does not rent or sell any email addresses to third parties.
A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS Thailand and its partner companies in Thailand’  website or the contents therein.

Security
VFS Thailand and its partner companies in Thailand has implemented measures designed to help protect personal information in its custody and control. VFS Thailand and its partner companies in Thailand maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect  personal information in its custody and control. However VFS Thailand and its partner companies in Thailand shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.

Retention & Destruction of Personal Information:
Application packages collected from Applicants will not be copied or retained by VFS Thailand and its partner companies in Thailand. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an Applicant or within the time-frame mandatory for the personal data processors, or within the time-frame requested by the Applicants in the form of written notice given to the VFS Thailand.

For the purposes of assisting the Applicants should they contact VFS Thailand and its partner companies in Thailand with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.

VFS Thailand and its partner companies in Thailand performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS Thailand and its partner companies in Thailand takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.

Legal
VFS Thailand and its partner companies in Thailand and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS Thailand and its partner companies in Thailand may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law. VFS Thailand and its partner companies in Thailand together  with Applicants must comply with any local applicable laws and regulations and international standards concerning personal data processing. Applicants may be required to submit written consent for processing the data, and to sign other forms and agreements necessary for the visa application process.

Third Party Links
VFS Thailand and its partner companies in Thailand website may contain links to other/ third party sites promoting various products and/or services that VFS Thailand and its partner companies in Thailand does not own or operate. These links to websites are in nature of paid advertising are not verified by VFS Thailand and its partner companies in Thailand. These links are provided for convenience access to these links is voluntary and does not indicate that VFS Thailand and its partner companies in Thailand endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS Thailand and its partner companies in Thailand nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which users are recommended to carefully review the same. VFS Thailand and its partner companies in Thailand does not have any control over such third party websites, and therefore shall have no liability or responsibility their personal information practices.

To Personal Information

Please note that disclosure of personal information is voluntary. The Applicants / users disclosing personal information shall be deemed to have read and understood this Privacy Policy and consents to use and disclosure of the personal information as provided in this Privacy Policy. The Applicants / users have right to withdraw their consent prior to further disclosure of the personal information by VFS Thailand and its partner companies in Thailand to the Diplomatic Missions / Governments and/ or relevant Visa Offices or other third parties.

Applicant/s have right to their personal information provided by them. Users may request access to their  personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS Thailand and its partner companies in Thailand based on the directions received by the respective Governments/ Diplomatic Missions.

VFS Thailand and its partner companies in Thailand shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS Thailand and its partner companies in Thailand is accurate, complete and upto date.

Changes to This Privacy Policy

Please be advised that the Privacy Policy may be updated from time to time and users/ Applicants to regularly visit VFS Thailand and its partner companies in Thailand website to access the latest policy statement.

Contact Us

For any questions about this Privacy Policy or the practices described herein, please write to vfsprivacy@vfsglobal.com for more information.

Inquiries

For inquiries as regards Privacy Policy please send e-mail to vfsglobalprivacyofficer@vfsglobal.com.