FABRIZIO DE AGOSTINI, AMBASSADOR OF ITALY, ACCRA, GHANA
The Embassy of Italy is pleased to start a close cooperation with VFS (Ghana)
Private Ltd., a company which has been successfully working in partnership with
other Italian Missions in the world.
I had the privilege to be present on the 30th of June 2008 at the Opening
Ceremony of the Italian Office in the Joint visa Reception Centre, which is
already operating in Accra with the other Schengen partners (France, Germany,
Spain and the Netherlands).
I am confident that, thanks to the professional skill and to the friendly
approach of the Staff and Managers of VFS who will operate in tight teamwork
with the Staff of the Embassy, the Ghanaian public will receive a better
service.
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MOHAMMED GHALIB AL HIRBAWI, DIRECTOR OF PUBLIC RELATIONS, EMIRI COURT, GOVT. OF
FUJAIRAH, UAE
“The Ruler’s Court of Fujairah, Unite Arab Emirates presents its compliments to
the Head of Singapore Visa Application Centre, and we have the honor to inform
you that we are very much pleased for your cooperative efforts and services
provided to our representative which has resulted in completion of our
requirements on time.
The Ruler’s Office avails itself of this opportunity to renew to the esteemed
Singapore Visa Application Centre Management, Dubai the assurances of its
highest consideration and kind cooperation.”
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MARC FONBAUSTIER, MINISTER COUNSELOR, EMBASSY OF FRANCE, NEW DELHI,INDIA
“Over the last three years, VFS has been doing an excellent work for the French
Embassy, presenting a customer friendly and professional initial contact with
France visa service. The level of service, in appearance and quality rendered
to the visa applicants, brings credit to the French Embassy and facilitates the
handling of high volumes of applications from Indian visitors and businessmen
increasingly attracted to France.
We’ve been pioneers of a success story if we look at the number of Embassies
which now contract with VFS. We look forward to deepening our cooperation in a
mutually satisfactory manner.”
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ERIC JACQUEMIN, FIRST SECRETARY (CONSUL), EMBASSY OF BELGIUM,
LONDON, UK
“I am particularly impressed with the sound knowledge of VFS team on visa
application process and their commitment levels. Their focus has always been
aligned to our goal of providing quality service, where quality prevails on
quantity at all times.
VFS has provided a scalable solution that achieves our objectives and enables
us to maintain a high level of service to our customers. With VFS as our
partner, we can re-focus our resources and provide our customers a quick and
convenient visa service.
VFS is a treasured partner to us. We see this long relationship continuing to
grow into a more rewarding partnership over the years.”
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PAUL SHERAR, DIRECTOR OF UKBA, NORTH ASIA, UK EMBASSY, BEIJING,
CHINA
"I have worked with VFS in China for over two years during which time they have
run twelve visa application centres for the United Kingdom. VFS have been
completely professional and delivered the services contracted efficiently and
effectively. They have proved to be cooperative and helpful and always shown a
willingness to go the extra mile. I have found the VFS team in China to be
motivated, keen and a pleasure to work with."
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SUPAVIT THAVARAPUTTA, SECOND SECRETARY, OFFICER IN-CHARGE-OF THE
CONSULAR SECTION, ROYALTHAI EMBASSY, NEW DELHI, INDIA
"VFS has been providing its services to the Consular Section, Royal Thai
Embassy since June 2005. The Thai visa application center which was established
by VFS is responsible for collection of visa application forms, passports,
documents, and fees. With the assistance from VFS, the Consular Section can
focus more on increasing the efficiency of our visa issuing system to serve the
growing number of travelers to Thailand."
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ANDY BATTSON, ENTRY CLEARANCE MANAGER, BRITISH EMBASSY, MANILA,
PHILIPPINES
"Visa work has changed dramatically since I first worked as an Entry Clearance
Officer in India in 1991. There is a more modern, business-like attitude and
the way the Embassies and Consulates process the large numbers of applications
has shifted towards a more effective and customer-friendly approach. To do this
we need professional partners and VFS is certainly that. Their co-operation has
allowed us to implement a comprehensive change programme which would have
overwhelmed other organisations. I am glad to be working side by side with them
at a very interesting time for those of us working in Immigration."
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TRUDY KERNIGHAM, MINISTER- COUNSELLOR (IMMIGRATION), HIGH COMMISSION OF
CANADA,NEW DELHI, INDIA
"The Visa Section of the Canadian High Commission in New Delhi is pleased
to issue this letter attesting to the success of our service provider
relationship with VFS Global.
In March 2005, after considerable planning and preparation, applicants for
Canadian temporary resident visas were able to submit their application for
visas at 9 visa application centres located throughout India. Previously,
applicants had to travel to New Delhi to submit applications in person or send
them by mail. Huge crowds gathered every day on the street outside the
chancery, many camping overnight in order to maintain their place in the queue.
There was no shelter from the weather, and no facilities. Every day applicants
were turned away because the office did not have the capacity to deal with all
of them. more
"The Visa Section of the Canadian High Commission in New Delhi is pleased to
issue this letter attesting to the success of our service provider relationship
with VFS Global."
In March 2005, after considerable planning and preparation, applicants for
Canadian temporary resident visas were able to submit their application for
visas at 9 visa application centres located throughout India. Previously,
applicants had to travel to New Delhi to submit applications in person or send
them by mail. Huge crowds gathered every day on the street outside the
chancery, many camping overnight in order to maintain their place in the queue.
There was no shelter from the weather, and no facilities. Every day applicants
were turned away because the office did not have the capacity to deal with all
of them.
Our arrangement with VFS changed all of that. Overnight the queues were
eliminated, our clients no longer had to travel to Delhi to submit their
applications. The VFS offices ran longer in-take hours, they put the
applicants' documents in a specified order and they tracked the forms and
passports carefully. A well-orchestrated drop-off and delivery system was put
in place so that we could commit to specific service standards. Clients could
easily track their files via telephone calls and SMS, or they could check the
whereabouts of their case on the VFS website. Well over 95% our clients use the
visa application centres and their response has been very positive. Canadian
visa staff could then concentrate on evaluating cases rather than managing
crowds.
The Visa Section simply would not be able to cope with current volumes without
the help of a service provider, our efficiency has gone up considerably, and
our client service has improved enormously."
- TRUDY KERNIGHAM, MINISTER- COUNSELLOR (IMMIGRATION), HIGH COMMISSION OF
CANADA,NEW DELHI, INDIA
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JONATHAN VERNEY, HEAD OF IMMIGRATION, BRITISH HIGH COMMISSION,
DHAKA, BANGLADESH
"Our customers want a quick and convenient visa service. Working in partnership
with VFS Global has helped UKBA in Bangladesh deal efficiently and
effectively with an increasing workload. VFS Global present a customer
friendly, professional initial contact with UKBA at the same time as
allowing our own staff to devote their efforts to core functions. Working with
VFS Global has enabled us to expand our coverage, with a significant regional
focus in areas where demand is greatest: Sylhet, Dhaka and Chittagong.
Customers from Sylhet and Chittagong now rarely have to travel to Dhaka in
connection with their visa application. Their biometric details (fingerprints
and a digital photograph) are taken cleanly and in comfort by VFS staff,
documents are forwarded to the British High Commission for immediate
consideration, and passports are returned to customers through VFS centres. The
centres are popular with our customers and our staff and they represent a
significant improvement in visa service.”
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MARTIN HARRIS, DEPUTY HEAD OF MISSION AND CONSUL GENERAL BRITISH
EMBASSY, KIEV, UKRAINE
"We have partnered up with VFS to deliver UKVisas' global biometrics programme
in Ukraine. VFS have made a good start. They tackled the project energetically
and professionally, and our customers have been enthusiastic about the new
service. We are glad to have VFS as part of our team." |
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SUPHAT CHITRANUKROH, AMBASSADOR, ROYAL THAI EMBASSY, DHAKA,
BANGLADESH
“I would like to express my sincere appreciation to VFS and its staff for their
dedication and good performance in providing best services to a massive number
of Thai visa applicants. VFS has assisted us a lot in reducing daily workload
of visa application and allow us to receive more applications which are
increasing day by day. "
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CAROLINE MOUCHART, VICE CONSUL, EMBASSY OF BELGIUM, MOSCOW,
RUSSIA
"Over the past four years the number of visa applications processed by our
Embassy has risen dramatically. In order to manage this flow and improve our
organization we decided to outsource logistics of the application process. We
asked VFS to help us with this challenge.
It has been a pleasure working with VFS from start to finish during the whole
preparatory period we really appreciated their professionalism, their quick
responses as well as their friendly support. They were able to open our common
Belgium- Netherlands Visa Application Centre in next to no time.
more
"Over the past four years the number of visa applications processed by our
Embassy has risen dramatically. In order to manage this flow and improve our
organization we decided to outsource logistics of the application process. We
asked VFS to help us with this challenge.
It has been a pleasure working with VFS from start to finish during the whole
preparatory period we really appreciated their professionalism, their quick
responses as well as their friendly support. They were able to open our common
Belgium- Netherlands Visa Application Centre in next to no time.
We have been working with VFS for 6 months now. Both our staff and the visa
applicants have benefited by the new procedure: our visa team have more time to
concentrate on their core business, and the visa applicants can now apply all
day in a customer- friendly environment and avoid long and tiring queues in
front of the Embassy.
We particularly appreciate VFS availability and flexibility: whenever we
encounter a problem they are always trying to find a quick solution, always
ready to bring some changes to the procedure in order to meet our requirements.
We will be happy to continue working with VFS in the years to come."
CAROLINE MOUCHART, VICE CONSUL,
EMBASSY OF BELGIUM, MOSCOW, RUSSIA
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PAT BOURNE, DEPUTY CHIEF OF THE EMBASSY OF IRELAND, NEW DELHI,
INDIA
"The Embassy of Ireland in India has contracted the bulk of its visa
application handling to VFS Global since March 2004. We have been very
satisfied with the results. Outsourcing this workload leaves us free to focus
on more strategic and policy-related areas. At the same time, we can feel
assured that all of our clients are receiving a very high standard of friendly
and professional service. Ireland is known for its welcome, for the helpfulness
of her people and for cutting-edge high-tech efficiency. When our customers
deal with VFS Global, they are dealing with a company which shares and projects
these same values."
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DANNY WOODIER, ENTRY CLEARANCE MANAGER, BRITISH EMBASSY, DOHA,
QATAR
“The British Embassy Visa Section has worked closely with the UK Visa
Application Centre in Doha for the last two years. During this time we have
seen an unprecedented increase in visa applications which the Application
Centre has managed with commitment and skill to maintain the very highest
levels of customer service. This service has been praised on many occasions by
our applicants. I look forward to continuing our work with VFS, and to further
enhancing the experience of everyone applying for a UK visa.”
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BERNARD JACXSENS, CONSUL, EMBASSY OF BELGIUM, KIEV, UKRAINE
"The Embassy of Belgium in Kiev was very pleased to announce the opening of the
“Belgium – Netherlands visa application center” operated by VFS Global on March
1st, 2007. Since VFS was already an experienced and trusted outsourcing partner
for our Embassy in Delhi and our Consulate in Mumbai, we were absolutely
confident in VFS services. Thanks to an excellent cooperation between the VFS
team in Kiev and the Embassy, the operations went on very smoothly from the
first days of the opening and we were really delighted about the very
customer-friendly approach of the whole visa application process put in place
by VFS. It is obvious that VFS and the Embassy continue every day to work
closely together to provide the best possible service to the visa applicants
and to improve it, if necessary. The Embassy is very grateful to VFS that its
team is very flexible and always ready to fulfill as soon as possible the
requirements of the Belgium visa section. Working with VFS is a real Pleasure
for us !" |
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SARAH KIRKHOPE, ENTRY CLEARANCE MANAGER, BRITISH HIGH COMMISSION,
ACCRA, GHANA
"VFS in Accra are providing a smooth and professional operation, concentrating
on providing high standards of customer service. The VAC management and the BHC
staff have a very productive working relationship and have an ongoing
commitment to maintaining our excellent reputation". |
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OSWALD GANTOIS, DEPUTY CHIEF OF MISSION, EMBASSY OF BELGIUM,NEW
DELHI, INDIA
"Having tasted the advantages of such a cooperation, I think we all feel the
need to continue in the direction wherever in the world we have lots of visa
customers".
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