LATHA REDDY, AMBASSADOR OF INDIA, BANGKOK, THAILAND
The India Visa Application centre (IVAC) of VFS Thailand has completed one year
of its operation on 25th October 2008. I take this opportunity to congratulate
the dedicated team of IVAC who have done a commendable job.
My staff has been constantly monitoring the functioning of IVAC through
personal visits and I would like to put on record that the feedback given to me
has always been positive. The unit has done exceedingly well in providing
efficient and timely services to visa seekers. It has been of great assistance
in reducing the collection and delivery workload of our Consular wing.
During my personal visit to IVAC, I have noticed a thoroughly professional work
culture. My sincere appreciation to the Unit Manager of IVAC and his team for
excellent services provided to the applicants. I wish them success in the years
to come.
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ANDREW MILLER, CONSUL GENERAL, U.S. EMBASSY, KUALA LUMPUR,
MALAYSIA
“I am pleased to offer this testimonial on behalf of
VFS Global. Their information and scheduling services are the best I’ve
ever seen, and we have the best prepared visa applicants we can hope for when
they come for their interviews.
Since the start up, I have found VFS to be a creative and pro-active partner.
We have since out-sourced our pass back counter from the Embassy to their
offices, to the great relief of our Ambassador (no long lines queuing up
outside) and to the applicants, who have more hours to retrieve their
passports. We have just started an optional courier return of passports for
people living far away from Kuala Lumpur, in which the applicants can fill out
their address labels on line after the interview. We have made it possible for
applicants who are members of our partner bank pay both the Embassy and the VFS
fee on line. This would make it possible for pretty much anyone in Malaysia to
pay both fees, schedule an appointment, download an interview package and fill
out the application without ever leaving home, the office, or the neighborhood
wi-fi zone. You can’t be more customer friendly than that!”
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IAIN GRAHAM, ECM & HM CONSUL, BRITISH EMBASSY, SEOUL, SOUTH
KOREA
“I would like to commend VFS for the way they have handled the high number of
visa applications during the busy summer months in Seoul. This was the first
summer the VAC had experienced and I was
especially pleased that the high quality of customer service continued despite
the increase in customers. This July there was a 7% increase in the number of
visa applications compared to the same period last year. I am grateful to all
the staff at the VAC for their excellent work this summer”.
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FABRIZIO DE AGOSTINI, AMBASSADOR OF ITALY, ACCRA, GHANA
The Embassy of Italy is pleased to start a close cooperation with VFS (Ghana)
Private Ltd., a company which has been successfully working in partnership with
other Italian Missions in the world.
I had the privilege to be present on the 30th of June 2008 at the Opening
Ceremony of the Italian Office in the Joint visa
Reception Centre, which is already operating in Accra with the other
Schengen partners (France, Germany, Spain and the Netherlands).
I am confident that, thanks to the professional skill and to the friendly
approach of the Staff and Managers of VFS who will operate in tight teamwork
with the Staff of the Embassy, the Ghanaian public will receive a better
service.
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MOHAMMED GHALIB AL HIRBAWI, DIRECTOR OF PUBLIC RELATIONS, EMIRI COURT, GOVT. OF
FUJAIRAH, UAE
“The Ruler’s Court of Fujairah, Unite Arab Emirates presents its compliments to
the Head of Singapore Visa Application Centre,
and we have the honor to inform you that we are very much pleased for your
cooperative efforts and services provided to our representative which has
resulted in completion of our requirements on time.
The Ruler’s Office avails itself of this opportunity to renew to the esteemed
Singapore Visa Application Centre Management, Dubai the assurances of its
highest consideration and kind cooperation.”
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MARC FONBAUSTIER, MINISTER COUNSELOR, EMBASSY OF FRANCE, NEW DELHI,INDIA
“Over the last three years, VFS has been doing an excellent work for the French
Embassy, presenting a customer friendly and professional initial contact with
France visa service. The level of service, in appearance and quality rendered
to the visa applicants, brings credit to the French
Embassy and facilitates the handling of high volumes of applications
from Indian visitors and businessmen increasingly attracted to France.
We’ve been pioneers of a success story if we look at the number of Embassies
which now contract with VFS. We look forward to deepening our cooperation in a
mutually satisfactory manner.”
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ERIC JACQUEMIN, FIRST SECRETARY (CONSUL), EMBASSY OF BELGIUM,
LONDON, UK
“I am particularly impressed with the sound knowledge of
VFS team on visa application process and their commitment levels. Their
focus has always been aligned to our goal of providing quality service, where
quality prevails on quantity at all times.
VFS has provided a scalable solution that achieves our objectives and enables
us to maintain a high level of service to our customers. With VFS as our
partner, we can re-focus our resources and provide our customers a quick and
convenient visa service.
VFS is a treasured partner to us. We see this long relationship continuing to
grow into a more rewarding partnership over the years.”
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SUPAVIT THAVARAPUTTA, SECOND SECRETARY, OFFICER IN-CHARGE-OF THE
CONSULAR SECTION, ROYALTHAI EMBASSY, NEW DELHI, INDIA
"VFS has been providing its services to the Consular
Section, Royal Thai Embassy since June 2005. The Thai visa application
center which was established by VFS is responsible for collection of visa
application forms, passports, documents, and fees. With the assistance from
VFS, the Consular Section can focus more on increasing the efficiency of our
visa issuing system to serve the growing number of travelers to Thailand."
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ANDY BATTSON, ENTRY CLEARANCE MANAGER, BRITISH EMBASSY, MANILA,
PHILIPPINES
"Visa work has changed dramatically since I first worked as an Entry Clearance
Officer in India in 1991. There is a more modern, business-like attitude and
the way the Embassies and
Consulates process the large numbers of applications has shifted
towards a more effective and customer-friendly approach. To do this we need
professional partners and VFS is certainly that. Their co-operation has allowed
us to implement a comprehensive change programme which would have overwhelmed
other organisations. I am glad to be working side by side with them at a very
interesting time for those of us working in Immigration."
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TRUDY KERNIGHAM, MINISTER- COUNSELLOR (IMMIGRATION), HIGH COMMISSION OF
CANADA,NEW DELHI, INDIA
"The Visa Section of the Canadian High Commission in New Delhi is pleased
to issue this letter attesting to the success of our service provider
relationship with VFS Global.
In March 2005, after considerable planning and preparation, applicants for
Canadian temporary resident visas were able to submit their application for
visas at 9 visa application centres located throughout India. Previously,
applicants had to travel to New Delhi to submit applications in person or send
them by mail. Huge crowds gathered every day on the street outside the
chancery, many camping overnight in order to maintain their place in the queue.
There was no shelter from the weather, and no facilities. Every day applicants
were turned away because the office did not have the capacity to deal with all
of them. more
"The Visa Section of the Canadian High Commission in New Delhi is pleased to
issue this letter attesting to the success of our service provider relationship
with VFS Global."
In March 2005, after considerable planning and preparation, applicants for
Canadian temporary resident visas were able to submit their application for
visas at 9 visa application centres located throughout India. Previously,
applicants had to travel to New Delhi to submit applications in person or send
them by mail. Huge crowds gathered every day on the street outside the
chancery, many camping overnight in order to maintain their place in the queue.
There was no shelter from the weather, and no facilities. Every day applicants
were turned away because the office did not have the capacity to deal with all
of them.
Our arrangement with VFS changed all of that. Overnight the queues were
eliminated, our clients no longer had to travel to Delhi to submit their
applications. The VFS offices ran longer in-take hours, they put the
applicants' documents in a specified order and they tracked the forms and
passports carefully. A well-orchestrated drop-off and delivery system was put
in place so that we could commit to specific service standards. Clients could
easily track their files via telephone calls and SMS, or they could check the
whereabouts of their case on the VFS website. Well over 95% our clients use the
visa application centres and their response has been very positive. Canadian
visa staff could then concentrate on evaluating cases rather than managing
crowds.
The Visa Section simply would not be able to cope with current volumes without
the help of a service provider, our efficiency has gone up considerably, and
our client service has improved enormously."
- TRUDY KERNIGHAM, MINISTER- COUNSELLOR (IMMIGRATION), HIGH COMMISSION OF
CANADA,NEW DELHI, INDIA
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JONATHAN VERNEY, HEAD OF IMMIGRATION, BRITISH HIGH COMMISSION,
DHAKA, BANGLADESH
"Our customers want a quick and convenient visa service. Working in partnership
with VFS Global has helped UKBA in Bangladesh deal efficiently and
effectively with an increasing workload. VFS Global present a customer
friendly, professional initial contact with UKBA at the same time as
allowing our own staff to devote their efforts to core functions. Working with
VFS Global has enabled us to expand our coverage, with a significant regional
focus in areas where demand is greatest: Sylhet, Dhaka and Chittagong.
Customers from Sylhet and Chittagong now
rarely have to travel to Dhaka in connection with their visa application. Their
biometric details (fingerprints and a digital photograph) are taken
cleanly and in comfort by VFS staff, documents are forwarded to the British
High Commission for immediate consideration, and passports are returned to
customers through VFS centres. The centres are popular with our customers and
our staff and they represent a significant improvement in visa service.”
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MARTIN HARRIS, DEPUTY HEAD OF MISSION AND CONSUL GENERAL BRITISH
EMBASSY, KIEV, UKRAINE
"We have partnered up with VFS to deliver UKBA' global biometrics programme in
Ukraine. VFS have made a good start.
They tackled the project energetically and professionally, and our customers
have been enthusiastic about the new service. We are glad to have VFS as part
of our team." |
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SUPHAT CHITRANUKROH, AMBASSADOR, ROYAL THAI EMBASSY, DHAKA,
BANGLADESH
“I would like to express my sincere appreciation to
VFS and its staff for their dedication and good performance in
providing best services to a massive number of Thai visa applicants. VFS has
assisted us a lot in reducing daily workload of visa application and allow us
to receive more applications which are increasing day by day."
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CAROLINE MOUCHART, VICE CONSUL, EMBASSY OF BELGIUM, MOSCOW,
RUSSIA
"Over the past four years the number of visa applications processed by our
Embassy has risen dramatically. In order to manage this flow and improve our
organization we decided to outsource logistics of the application process. We
asked VFS to help us with this challenge.
It has been a pleasure working with VFS from start to finish during the whole
preparatory period we really appreciated their professionalism, their quick
responses as well as their friendly support. They were able to open our common
Belgium- Netherlands Visa Application Centre
in next to no time. more
"Over the past four years the number of visa applications processed by our
Embassy has risen dramatically. In order to manage this flow and improve our
organization we decided to outsource logistics of the application process. We
asked VFS to help us with this challenge.
It has been a pleasure working with VFS from start to finish during the whole
preparatory period we really appreciated their professionalism, their quick
responses as well as their friendly support. They were able to open our common
Belgium- Netherlands Visa Application Centre in next to no time.
We have been working with VFS for 6 months now. Both our staff and the visa
applicants have benefited by the new procedure: our visa team have more time to
concentrate on their core business, and the visa applicants can now apply all
day in a customer- friendly environment and avoid long and tiring queues in
front of the Embassy.
We particularly appreciate VFS availability and flexibility: whenever we
encounter a problem they are always trying to find a quick solution, always
ready to bring some changes to the procedure in order to meet our requirements.
We will be happy to continue working with VFS in the years to come."
CAROLINE MOUCHART, VICE CONSUL,
EMBASSY OF BELGIUM, MOSCOW, RUSSIA
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PAT BOURNE, DEPUTY CHIEF OF THE EMBASSY OF IRELAND, NEW DELHI,
INDIA
"The Embassy of Ireland in India has contracted the bulk of its visa
application handling to VFS Global since March 2004. We have been very
satisfied with the results. Outsourcing this workload leaves us free to focus
on more strategic and policy-related
areas. At the same time, we can feel assured that all of our clients are
receiving a very high standard of friendly and professional service. Ireland is
known for its welcome, for the helpfulness of her people and for cutting-edge
high-tech efficiency. When our customers deal with VFS Global, they are dealing
with a company which shares and projects these same values."
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DANNY WOODIER, ENTRY CLEARANCE MANAGER, BRITISH EMBASSY, DOHA,
QATAR
“The British Embassy Visa Section has worked closely with the UK Visa
Application Centre in Doha for the last two years. During this time we have
seen an unprecedented increase in visa
applications which the Application Centre has managed with commitment
and skill to maintain the very highest levels of customer service. This service
has been praised on many occasions by our applicants. I look forward to
continuing our work with VFS, and to further enhancing the experience of
everyone applying for a UK visa.”
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BERNARD JACXSENS, CONSUL, EMBASSY OF BELGIUM, KIEV, UKRAINE
"The Embassy of Belgium in Kiev was very pleased to announce the opening of the
“Belgium – Netherlands visa application center” operated by VFS Global on March
1st, 2007. Since VFS was already an experienced and trusted outsourcing partner
for our Embassy in Delhi and our Consulate in Mumbai, we were absolutely
confident in VFS services. Thanks to an excellent cooperation between the VFS
team in Kiev and the Embassy, the
operations went on very smoothly from the first days of the opening and we were
really delighted about the very customer-friendly approach of the whole visa
application process put in place by VFS. It is obvious that VFS and the Embassy
continue every day to work closely together to provide the best possible
service to the visa applicants and to improve it, if necessary. The Embassy is
very grateful to VFS that its team is very flexible and always ready to fulfill
as soon as possible the requirements of the Belgium
visa section. Working with VFS is a real Pleasure for us !" |
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SARAH KIRKHOPE, ENTRY CLEARANCE MANAGER, BRITISH HIGH COMMISSION,
ACCRA, GHANA
"VFS in Accra are providing a smooth and professional operation, concentrating
on providing high standards of customer service. The VAC management and the
BHC staff have a very productive working relationship and have an
ongoing commitment to maintaining our excellent reputation". |
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OSWALD GANTOIS, DEPUTY CHIEF OF MISSION, EMBASSY OF BELGIUM,NEW
DELHI, INDIA
"Having tasted the advantages of such a cooperation, I think we all feel the
need to continue in the direction wherever in the world we have lots of visa
customers".
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