ALLEN ANIE, ASSISTANT DIRECTOR, INTERNATIONAL LIAISON AND INTELLIGENCE DIRECTORATE, INTERNATIONAL GROUP, UK BORDER AGENCY
In their partnership with UKBA, VFS Global recognizes the importance of assuring the security of personal data that they process on our behalf and have continually sought to refine and enhance the systems and processes that they have in place to manage this.
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RANJAN MATHAI, AMBASADOR OF INDIA, PARIS,
FRANCE
The number of French nationals visiting India has more than
doubled in the last 5 years. To facilitate the issue of visas
the Government of India took the decision some years ago, to
outsource the task of visa application collection to competent
service providers in the market. VF Services were selected to
manage the process in France, through an agreement signed on
15th October 2007.
M/S VF has successfully completed more than a year of operations.
The team worked hand-in-hand with the Embassy overcoming initial
challenges to process a record number of 170,000 visa applications
in the first year of operation itself. Through a regular review
and learning process, procedures and services have been streamlined
and applications facilitated not only in Paris, but through
centres in Marseille and Lyon.
VFS have done a commendable job and I extend my good wishes
for their success as a service provider in the future. |
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LATHA REDDY, AMBASSADOR OF INDIA, BANGKOK,
THAILAND
The India Visa Application centre (IVAC) of VFS Thailand has
completed one year of its operation on 25th October 2008. I
take this opportunity to congratulate the dedicated team of
IVAC who have done a commendable job.
My staff has been constantly monitoring the functioning of IVAC
through personal visits and I would like to put on record that
the feedback given to me has always been positive. The unit
has done exceedingly well in providing efficient and timely
services to visa seekers. It has been of great assistance in
reducing the collection and delivery workload of our Consular
wing.
During my personal visit to IVAC, I have noticed a thoroughly
professional work culture. My sincere appreciation to the Unit
Manager of IVAC and his team for excellent services provided
to the applicants. I wish them success in the years to come.
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ANDREW MILLER, CONSUL GENERAL, U.S. EMBASSY,
KUALA LUMPUR, MALAYSIA
“I am pleased to offer this testimonial on behalf of
VFS Global. Their information and scheduling services are
the best I’ve ever seen, and we have the best prepared visa
applicants we can hope for when they come for their interviews.
Since the start up, I have found VFS to be a creative and pro-active
partner. We have since out-sourced our pass back counter from
the Embassy to their offices, to the great relief of our Ambassador
(no long lines queuing up outside) and to the applicants, who
have more hours to retrieve their passports. We have just started
an optional courier return of passports for people living far
away from Kuala Lumpur, in which the applicants can fill out
their address labels on line after the interview. We have made
it possible for applicants who are members of our partner bank
pay both the Embassy and the VFS fee on line. This would make
it possible for pretty much anyone in Malaysia to pay both fees,
schedule an appointment, download an interview package and fill
out the application without ever leaving home, the office, or
the neighborhood wi-fi zone. You can’t be more customer friendly
than that!” |
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IAIN GRAHAM, ECM & HM CONSUL, BRITISH
EMBASSY, SEOUL, SOUTH KOREA
“I would like to commend VFS for the way they have handled
the high number of visa applications during the busy summer
months in Seoul. This was the first summer the VAC
had experienced and I was especially pleased that the high quality
of customer service continued despite the increase in customers.
This July there was a 7% increase in the number of visa applications
compared to the same period last year. I am grateful to all
the staff at the VAC for their excellent work this summer”.
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FABRIZIO DE AGOSTINI, AMBASSADOR OF ITALY,
ACCRA, GHANA
The Embassy of Italy is pleased to start a close cooperation
with VFS (Ghana) Private Ltd., a company which has been successfully
working in partnership with other Italian Missions in the world.
I had the privilege to be present on the 30th of June 2008 at
the Opening Ceremony of the Italian Office in the Joint visa
Reception Centre, which is already
operating in Accra with the other Schengen partners (France,
Germany, Spain and the Netherlands).
I am confident that, thanks to the professional skill and to
the friendly approach of the Staff and Managers of VFS who will
operate in tight teamwork with the Staff of the Embassy, the
Ghanaian public will receive a better service.
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MOHAMMED GHALIB AL HIRBAWI, DIRECTOR OF PUBLIC
RELATIONS, EMIRI COURT, GOVT. OF FUJAIRAH, UAE
“The Ruler’s Court of Fujairah, Unite Arab Emirates presents
its compliments to the Head of Singapore
Visa Application Centre, and we have the honor to inform
you that we are very much pleased for your cooperative efforts
and services provided to our representative which has resulted
in completion of our requirements on time.
The Ruler’s Office avails itself of this opportunity to renew
to the esteemed Singapore Visa Application Centre Management,
Dubai the assurances of its highest consideration and kind cooperation.”
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MARC FONBAUSTIER, MINISTER COUNSELOR, EMBASSY
OF FRANCE, NEW DELHI,INDIA
“Over the last three years, VFS has been doing an excellent
work for the French Embassy, presenting a customer friendly
and professional initial contact with France visa service. The
level of service, in appearance and quality rendered to the
visa applicants, brings credit to the French
Embassy and facilitates the handling of high volumes of
applications from Indian visitors and businessmen increasingly
attracted to France.
We’ve been pioneers of a success story if we look at the number
of Embassies which now contract with VFS. We look forward to
deepening our cooperation in a mutually satisfactory manner.”
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ERIC JACQUEMIN, FIRST SECRETARY (CONSUL),
EMBASSY OF BELGIUM, LONDON, UK
“I am particularly impressed with the sound knowledge of
VFS team on visa application process and their commitment
levels. Their focus has always been aligned to our goal of providing
quality service, where quality prevails on quantity at all times.
VFS has provided a scalable solution that achieves our objectives
and enables us to maintain a high level of service to our customers.
With VFS as our partner, we can re-focus our resources and provide
our customers a quick and convenient visa service.
VFS is a treasured partner to us. We see this long relationship
continuing to grow into a more rewarding partnership over the
years.” |
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SUPAVIT THAVARAPUTTA, SECOND SECRETARY, OFFICER
IN-CHARGE-OF THE CONSULAR SECTION, ROYALTHAI EMBASSY, NEW DELHI,
INDIA
"VFS has been providing its services to the Consular
Section, Royal Thai Embassy since June 2005. The Thai visa
application center which was established by VFS is responsible
for collection of visa application forms, passports, documents,
and fees. With the assistance from VFS, the Consular Section
can focus more on increasing the efficiency of our visa issuing
system to serve the growing number of travelers to Thailand."
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ANDY BATTSON, ENTRY CLEARANCE MANAGER, BRITISH
EMBASSY, MANILA, PHILIPPINES
"Visa work has changed dramatically since I first worked as
an Entry Clearance Officer in India in 1991. There is a more
modern, business-like attitude and the way the Embassies
and Consulates process the large numbers
of applications has shifted towards a more effective and customer-friendly
approach. To do this we need professional partners and VFS is
certainly that. Their co-operation has allowed us to implement
a comprehensive change programme which would have overwhelmed
other organisations. I am glad to be working side by side with
them at a very interesting time for those of us working in Immigration."
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TRUDY KERNIGHAM, MINISTER- COUNSELLOR (IMMIGRATION),
HIGH COMMISSION OF CANADA,NEW DELHI, INDIA
"The Visa Section of the Canadian High Commission in New
Delhi is pleased to issue this letter attesting to the success
of our service provider relationship with VFS
Global.
In March 2005, after considerable planning and preparation,
applicants for Canadian temporary resident visas were able to
submit their application for visas at 9 visa application centres
located throughout India. Previously, applicants had to travel
to New Delhi to submit applications in person or send them by
mail. Huge crowds gathered every day on the street outside the
chancery, many camping overnight in order to maintain their
place in the queue. There was no shelter from the weather, and
no facilities. Every day applicants were turned away because
the office did not have the capacity to deal with all of them.
more
"The Visa Section of the Canadian High
Commission in New Delhi is pleased to issue this letter
attesting to the success of our service provider relationship
with VFS Global."
In March 2005, after considerable planning and preparation,
applicants for Canadian temporary resident visas were
able to submit their application for visas at 9 visa
application centres located throughout India. Previously,
applicants had to travel to New Delhi to submit applications
in person or send them by mail. Huge crowds gathered
every day on the street outside the chancery, many camping
overnight in order to maintain their place in the queue.
There was no shelter from the weather, and no facilities.
Every day applicants were turned away because the office
did not have the capacity to deal with all of them.
Our arrangement with VFS changed all of that. Overnight
the queues were eliminated, our clients no longer had
to travel to Delhi to submit their applications. The
VFS offices ran longer in-take hours, they put the applicants'
documents in a specified order and they tracked the
forms and passports carefully. A well-orchestrated drop-off
and delivery system was put in place so that we could
commit to specific service standards. Clients could
easily track their files via telephone calls and SMS,
or they could check the whereabouts of their case on
the VFS website. Well over 95% our clients use the visa
application centres and their response has been very
positive. Canadian visa staff could then concentrate
on evaluating cases rather than managing crowds.
The Visa Section simply would not be able to cope with
current volumes without the help of a service provider,
our efficiency has gone up considerably, and our client
service has improved enormously."
- TRUDY KERNIGHAM, MINISTER-
COUNSELLOR (IMMIGRATION), HIGH COMMISSION OF CANADA,NEW
DELHI, INDIA
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JONATHAN VERNEY, HEAD OF IMMIGRATION, BRITISH
HIGH COMMISSION, DHAKA, BANGLADESH
"Our customers want a quick and convenient visa service. Working
in partnership with VFS Global has helped UKBA in Bangladesh
deal efficiently and effectively with an increasing workload.
VFS Global present a customer friendly, professional initial
contact with UKBA at the same time as allowing our own
staff to devote their efforts to core functions. Working with
VFS Global has enabled us to expand our coverage, with a significant
regional focus in areas where demand is greatest: Sylhet, Dhaka
and Chittagong. Customers from Sylhet
and Chittagong now rarely have to travel to Dhaka in connection
with their visa application. Their biometric
details (fingerprints and a digital photograph) are taken cleanly
and in comfort by VFS staff, documents are forwarded to the
British High Commission for immediate consideration, and passports
are returned to customers through VFS centres. The centres are
popular with our customers and our staff and they represent
a significant improvement in visa service.” |
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MARTIN HARRIS, DEPUTY HEAD OF MISSION AND
CONSUL GENERAL BRITISH EMBASSY, KIEV, UKRAINE
"We have partnered up with VFS to deliver UKBA' global biometrics
programme in Ukraine. VFS have made
a good start. They tackled the project energetically and professionally,
and our customers have been enthusiastic about the new service.
We are glad to have VFS as part of our team." |
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SUPHAT CHITRANUKROH, AMBASSADOR, ROYAL THAI
EMBASSY, DHAKA, BANGLADESH
“I would like to express my sincere appreciation to
VFS and its staff for their dedication and good performance
in providing best services to a massive number of Thai visa
applicants. VFS has assisted us a lot in reducing daily workload
of visa application and allow us to receive more applications
which are increasing day by day." |
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CAROLINE MOUCHART, VICE CONSUL, EMBASSY
OF BELGIUM, MOSCOW, RUSSIA
"Over the past four years the number of visa applications processed
by our Embassy has risen dramatically. In order to manage this
flow and improve our organization we decided to outsource logistics
of the application process. We asked VFS to help us with this
challenge.
It has been a pleasure working with VFS from start to finish
during the whole preparatory period we really appreciated their
professionalism, their quick responses as well as their friendly
support. They were able to open our common Belgium- Netherlands
Visa Application Centre in next to no time. more
"Over the past four
years the number of visa applications processed by our
Embassy has risen dramatically. In order to manage this
flow and improve our organization we decided to outsource
logistics of the application process. We asked VFS to
help us with this challenge.
It has been a pleasure working with VFS from start to
finish during the whole preparatory period we really
appreciated their professionalism, their quick responses
as well as their friendly support. They were able to
open our common Belgium- Netherlands Visa Application
Centre in next to no time.
We have been working with VFS for 6 months now. Both
our staff and the visa applicants have benefited by
the new procedure: our visa team have more time to concentrate
on their core business, and the visa applicants can
now apply all day in a customer- friendly environment
and avoid long and tiring queues in front of the Embassy.
We particularly appreciate VFS availability and flexibility:
whenever we encounter a problem they are always trying
to find a quick solution, always ready to bring some
changes to the procedure in order to meet our requirements.
We will be happy to continue working with VFS in the
years to come."
CAROLINE MOUCHART, VICE CONSUL,
EMBASSY OF BELGIUM, MOSCOW, RUSSIA
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PAT BOURNE, DEPUTY CHIEF OF THE EMBASSY OF
IRELAND, NEW DELHI, INDIA
"The Embassy of Ireland in India has contracted the bulk of
its visa application handling to VFS Global since March 2004.
We have been very satisfied with the results. Outsourcing this
workload leaves us free to focus on more strategic
and policy-related areas. At the same time, we can feel assured
that all of our clients are receiving a very high standard of
friendly and professional service. Ireland is known for its
welcome, for the helpfulness of her people and for cutting-edge
high-tech efficiency. When our customers deal with VFS Global,
they are dealing with a company which shares and projects these
same values." |
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DANNY WOODIER, ENTRY CLEARANCE MANAGER, BRITISH
EMBASSY, DOHA, QATAR
“The British Embassy Visa Section has worked closely with
the UK Visa Application Centre in Doha for the last two years.
During this time we have seen an unprecedented increase in visa
applications which the Application Centre has managed with
commitment and skill to maintain the very highest levels of
customer service. This service has been praised on many occasions
by our applicants. I look forward to continuing our work with
VFS, and to further enhancing the experience of everyone applying
for a UK visa.” |
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BERNARD JACXSENS, CONSUL, EMBASSY OF BELGIUM,
KIEV, UKRAINE
"The Embassy of Belgium in Kiev was very pleased to announce
the opening of the “Belgium – Netherlands visa application
center” operated by VFS Global on March 1st, 2007. Since VFS
was already an experienced and trusted outsourcing partner for
our Embassy in Delhi and our Consulate in Mumbai, we were absolutely
confident in VFS services. Thanks to an excellent cooperation
between the VFS team in Kiev and the Embassy,
the operations went on very smoothly from the first days of
the opening and we were really delighted about the very customer-friendly
approach of the whole visa application process put in place
by VFS. It is obvious that VFS and the Embassy continue every
day to work closely together to provide the best possible service
to the visa applicants and to improve it, if necessary. The
Embassy is very grateful to VFS that its team is very flexible
and always ready to fulfill as soon as possible the requirements
of the Belgium visa section. Working
with VFS is a real Pleasure for us !" |
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SARAH KIRKHOPE, ENTRY CLEARANCE MANAGER,
BRITISH HIGH COMMISSION, ACCRA, GHANA
"VFS in Accra are providing a smooth and professional operation,
concentrating on providing high standards of customer service.
The VAC management and the BHC staff
have a very productive working relationship and have an ongoing
commitment to maintaining our excellent reputation". |
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OSWALD GANTOIS, DEPUTY CHIEF OF MISSION,
EMBASSY OF BELGIUM,NEW DELHI, INDIA
"Having tasted the advantages of such a cooperation, I think
we all feel the need to continue in the direction wherever in
the world we have lots of visa customers". |
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