Customer Care

Feedback and Suggestions

At VFS Global, we continually leverage on our technology-enabled systems, processes and pioneering expertise, to deliver consistent best-in-class experiences across all customer touch points, keeping our customer’s security a top-priority at all times.

We value your feedback and suggestions.

To help us serve you better, please click here to share your feedback and suggestions.

Do you have a complaint?

Our complaints redressal system aims at efficiently and effectively dealing with all complaints to ensure a satisfying resolution in a timely manner.

When sharing a complaint, please include the following details for a prompt redressal:

• Your name and contact details
• A clear description of your complaint (E.g. dates, location, names of personnel dealt with, and any other relevant background)
• Type of application and associated application reference number (s)

Please click here to share your complaint.

We will get back to you within 2-4 business days.

If you would like to share your Feedback directly with the Department of Home Affairs, please click here