Customer Services

Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS Global would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations

Feedback

VFS Global aims to provide an efficient service to its applicants. If you have a feedback / complaint, we would like to know about it as soon as possible. China Visa Service Facility operated by VFS Global maintains a Feedback / Complaint Register for the benefit of the applicants. The supervisor of the China Visa Service Facility shall provide access to the Register on demand. Alternately, we also maintain suggestion/feedbox forms which can be completed and dropped at the suggestion / feedback box available at the centre.

You can e-mail your feedback to: feedback.Chinaang@vfshelpline.com

Please use the above email for your feedback / complaints.

If you wish to give any feedback / complain about the service you received from VFS Global, you may Contact us directly in person at the China Visa Service Facility.

In all cases please provide:

• Your name,
• Address
• Telephone number and
• A clear description of your complaint with as much detail of names, dates, places and other background as possible.

If you are a VISA applicant then please provide following details as well:

• Your Date of Birth
• Type of Application
• Any Application reference number(s) / Passport Number (s)