You can inquire the status of your visa application 24/7 online or by telephone. As soon as your application has been processed, you receive a text message (if SMS was opted). You can retrieve your passport at one of the visa application centres or you can have it delivered by courier.
Applicants can collect their passports from the visa application centre in Moscow as follows:
Monday - Friday: 10:30 – 17:00 hrs except holidays
Applicants can collect their passports from the visa application centres in Irkutsk, Kaliningrad, Kazan, Khabarovsk, Krasnodar, Krasnoyarsk, Murmansk, Nishniy Novgorod, Novosibirsk, Omsk, Perm, Rostov-on-Don, Samara, Saratov, Ufa, Yekaterinburg, St. Petersburg and Vladivostok as follows:
Monday - Friday: 09:00 – 16:00 hrs except holidays
The following documents are required for Pass Back at the Visa Application Centre:
Alternatively you may choose to have your documents delivered to your home or business address using the courier service (fee payable). Please see the additional services page on this website for more information about courier services.
You must collect the decision on your visa application, passport and supporting documents within 30 days from the date it reaches to the visa application centre. If you do not collect your passport within this period then visa application centre will return it to the Embassy of Croatia in Moscow. If this is the case, you will need to email the Embassy of Croatia in Moscow at email@example.com and request for your documents. The visa application centre will not be able to help you once the 30 days has past and your documents have been sent to the Embassy of Croatia in Moscow.
Please Note: If you have lost your receipts then you must come in person to collect your passport and provide us a signed letter as an acknowledgment of passport collection. The visa application centre will not give your passport to your nominated person in this case.