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Contact Us

For any queries in the UAE, please feel free to send in your e-mail to or call us on: +971 42055902

Helpline timings: 09:00 to 17:00

Closed on Friday, Saturday & holidays specified by the Embassy of Croatia

Alternatively, you can also reach us at:


Joint Visa Application Centre

Wafi Mall, Level 3,
Falcon, Phase 2,
Umm Hurair 2, Dubai UAE


GPS Coordinates: Latitude 25.229167 and Longitude 55.318611

Wafi Mall is accessible by the RTA Metro (Green Line), and the nearest station is the Healthcare City Metro Station.


  • Wafi Mall has more than 1,000 covered parking bays which are controlled by the automated paid parking system.
  • Parking will be free from 0 to 3 hrs on all weekdays. Every additional hour will be charged at the rate of AED 10.
  • Valet parking is available at all main entrances to Wafi Mall. Additional Charges applicable.
  • VIP Royal parking is available at the main Atrium entrance.
  • Parking for guests with a disability is available at clearly designated spots in the car parks
  • Any information about parking charges and payment options can be obtained from the customer service desks located within the mall.

Business hours:

09:00 – 17:00 Sunday to Thursday

09:00 – 15:00 Application submission

09:00 – 17:00 Passport collection only

Ramadan Timings:

09:00 – 14:00 Application submission

09:00 – 17:00 Passport collection only

Web Click to Call: Call us directly through your browser (only from Chrome, Firefox, Safari11 or Opera). You have to enable the audio features on your device, as the functionality is restricted to audio connections only.