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News and Updates

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    24 October 2019

    Germany Visa Application Center Helpdesk

    Dear Visa Applicants, we would like to inform you that the Germany Visa Application Center Helpdesk is back to normal. You might contact us at 021-30418719 or e-mail at info.germanyid@vfshelpline.com .

    Thank you.

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    17 October 2019

    Germany Visa Application Center Helpdesk Operator Network Interference

    Due to an operator network interference on the Germany VAC helpline (021-30418719), applicant may call the alternative service phone number at +6287744455775 (call only) or email at info.germanyid@vfshelpline.com at this time. We apologize for the inconvenience.

    Thank you.

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    04 June 2019

    Due to Idul Fitri holiday, kindly be informed that there will be possibility to have a delay delivery by our courier provider. Applicants are welcome to contact us at (helpdesk number) or (helpdesk email) during operations hour for further assistance.

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    07 June 2019

    Lebaran Festivities
    Dear Visa Applicants, we would like to inform you that as per the instruction from the Embassy of Germany in Jakarta, Germany Visa Application Centre will close on Friday, 07 June 2019.

    We encourage you to plan the lodgement of your visa applications to Germany VAC to match your travel arrangement accordingly.

    Thank you.

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    12 April 2019

    Valued applicants,

    Please note that we will be experiencing downtime starting at 18:00 on 12 April 2019 until 08:00 on 13 April 2019 due to maintenance work to improve the quality of call centre network. Therefore, call centre for Germany VAC will be unavailable during that time. Any inquiries kindly send email to info.germanyid@vfshelpline.com.

    We apologize in advance for the inconvenience that may be caused.

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    01 April 2019

    Presidential Election Day – Operational Time

    Dear Visa Applicants, we would like to inform you that as per instruction from the Embassy of Germany in Jakarta, Germany Visa Application Centre will open on Wednesday, 17 April 2019 from 10:00 – 12:00 and 13:00 – 16:00.

    We encourage you to wisely plan the lodgement of your visa applications to Germany Visa Application Centre to match your travel arrangement accordingly.

    Thank you.