After submission of documents at the Visa Application Centre, you can check the status of your application online, by providing the unique VAC Reference Number and your date of birth. (VAC Reference Number can be found on the invoice-cum-receipt provided at the Visa Application Centre at the time of submission.)

If you have availed the SMS tracking service, you will receive SMS and email alerts, once the processed application is couriered or is ready for collection at the Visa Application Centre. These alerts will be received on the mobile number and email address provided while submitting your visa application.

Please note that the time for passport collection is between 09:00 to 17:00 in Dubai and between 15:00 to 17:00 in Abu Dhabi from Sunday to Thursday, except weekends and holidays specified by the Embassy/Government.

During the passport collection at the Visa Application Centre, it is required to provide the following:

  • Original payment receipt that was provided by the officer during document submission.
  • Original Emirates ID card


Representatives/agents/consultants collecting the passport at the counter will have to provide an authority letter from the applicant clearly stating the name of person & agency authorising them to collect the passport on their behalf.

If you have opted for courier delivery and receive the passport outside of the Visa Application Centre, please be ready to provide the following documents:

  1. Original payment receipt
  2. Document confirming your identity

Important Notice:

Please be informed that only Pilots and Cabin crew applicants can temporarily withdraw their passport during the application process. However apart from Pilots and the Cabin Crew if incase any other applicant are requesting for the same then they need to cancel the application and visit the embassy in order to retrieve the passport.

Please make note of the Passport retrieval timing at the embassy: Monday to Thursday between 10:00 and 12:00.