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You can inquire the status of your visa application 24/7 online or by telephone or using additional SMS service. As soon as your application has been processed, you receive a text message. You can retrieve your passport at one of the visa application centres or you can have it delivered by courier.

Customers can collect their passports from the visa application centres as follows:

09:00-17:00 (Monday-Friday, except Holidays)

If you want to speak to us please call us at +375 173880282 (09:00 to 17:00, Belarus Time, Monday-Friday) except public holidays

Customers are requested to collect their passports from the Visa Application Centre within 30 days. If passports are not collected within this period, they will be handed over to the Embassy. Passports which are handed over to courier for delivery will be called off and returned back to the Embassy if delivery fails for more than 30 days. In both cases, customers will have to collect their passport directly from the Embassy.