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After you have applied for your visa, and while you are waiting for your application to be processed, you can track the status of your application here.

You will need to key in your reference number and last name.

Please note that if you use the SMS service (optional), you will receive an automated confirmation feedback message on your mobile phone and will receive emails at each stage of the visa application life-cycle.

Collect your passport from the Visa Application Centre by bringing your official receipt and a valid ID.

If a representative will pick up the passport on your behalf, please hand in the following:

Official receipt
Copy of your valid ID
Signed authorization letter with complete details
Original valid ID of the representative

If you would like to provide feedback on them, please visit Customer Care.