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Disclaimer and Privacy Policy

Disclaimer

Portugal Visa Application Centre is a service provided by VFS Services USA Inc. of VFS Global Services Ltd. ("VFS")

Portugal Visa Application Centre of VFS Services USA Inc. is an outsource partner of the Embassy of Portugal in Washington DC. In this capacity, Portugal Visa Application Centre is responsible for scheduling appointments, acceptance of applications and visa fees, submission of applications at the Embassy in Washington DC, collecting the processed passports from the Embassy and returning the passport back to the applicants.

It must be noted that the grant or refusal of the Portuguese visa is at the sole discretion of the Embassy of Portugal and VFS Services USA Inc. is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or granting or rejection of the visa application of any applicant by the Embassy of Portugal which reserves the right to ask for further documentation and to refuse the visa application.

VFS Services USA Inc. takes every reasonable precaution while handling the Documents of applicants and shall not be liable in any manner whatsoever to the applicant for any Documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a willful default of VFS Services USA Inc. and also if documents are hand over directly to the Applicant. The applicant agrees and accepts that the mail/courier acceptance and delivery service through which the Documents are returned to the applicants by VFS Services USA Inc. is operated by a third-party. VFS Services USA Inc. does not control or operate any courier company, neither does it control or operate any facility or service provided by the mail/courier company. VFS Services USA Inc. disclaims any and all liability for any loss or damage caused to the applicant in the event that his/her Documents are delayed/ misplaced/ lost/ damaged by the courier company, whether such delay/ misplacement/ loss/ damage result from negligence, accident or any other cause. In no event shall VFS Services USA Inc. and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/ misplacement/ loss/ damage of the Documents, including the applicant's passport. Without prejudice to the aforesaid, VFS Services USA Inc.'s and/or its representatives sole and exclusive liability in case a passport is lost or damaged in transit, is limited/restricted to the reimbursement of the amount of fees charged by the Embassy/Consulate/High Commission of the respective Home Country, for the replacement of a lost / damaged passport through normal application procedure and shall assist the applicant in the replacement of the lost visas. Such reimbursement of the fee amount will be made by VFS Services USA Inc. to the applicant only on the presentation by the applicant of the payment receipt issued by the Embassy/Consulate/High Commission of the respective Home Country. The applicant agrees that the foregoing limitation of liability is an agreed allocation of risk between the parties and this limitation of liability is and shall be an integral part of this disclaimer.

Negotiable Instruments wherever applicable are subject to realisation. The service charges once received by VFS Services USA Inc. from the applicant will not be refundable under any circumstances, irrespective of whether or not the desired visa is granted by the Embassy of Portugal to the applicant.

Advertising material may accompany the relevant Documents at the time they are returned to the applicant. If the applicant does not wish to receive any such advertising material along with the relevant Documents, the applicant must intimate the VFS Services USA Inc. in advance at the time of submitting the Documents. Please note that all advertising material accompanying the relevant Documents shall have the endorsement of the Portuguese Government.

VFS Services USA Inc., in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. No employee of VFS Services USA Inc. has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of VFS Services USA Inc.

These terms and conditions shall be governed and construed in accordance with the laws of the USA. Any claims or disputes arising in relation to the services provided by VFS Services USA Inc. to the applicant shall be subject to the exclusive jurisdiction of the courts in the USA.

The applicant hereby accepts and confirms that the applicant and/or his/her representative, prior to submitting the visa application, has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.

Regional Office: 1025 Vermont Ave NW, Floor 2, Washington DC 20005.

Privacy Policy

Scope:

VFS Global Group (hereinafter referred to as “VFS Global”) respects your privacy. Like all other websites, we may collect certain information from you voluntarily. For more information, we request you to read on the remaining part of the Privacy Policy.

The Privacy Policy of VFS Global describes how the information furnished by you as a visa applicant and user (hereinafter referred to as the “User”) is collected, used, stored, transferred and made available to VFS Global’s contracting party, affiliates, governments, law enforcement agencies, authorities and other agencies. By accepting the Privacy Policy, the User expressly consents to the Privacy Policy of VFS Global.

Information Collection:

All information, posted, furnished and submitted by the User while scheduling an interview appointment online is converted into such formats as may be required and communicated to the respective Embassy/Consulate in the country of residence. The information so collected may be stored, transferred and shared by VFS Global, or any of its affiliated agencies, partners and any law enforcement agencies as would be required under law and mentioned herein. VFS Global may collect all information furnished by the User, and identifiable by the passport number, portal, server, I.P address etc., which is traceable in relation to VFS Global website or in relation thereto, such as IP address, E-mail address, contact detail information and other information like transactional information of User’s online usage, IP address, log-on information and standard web log information etc.

User gives consent to VFS Global to capture audio signals / video images at the Visa Application Centre, record such captured audio signals/video images on CD/DVD or other formats or any other medium to any place for the purposes relating to the visa facilitation process.

Purpose of Collection:

The predominant purpose in collecting, storing, transferring or sharing the information is to:

  • Provide complete and accurate information on the User and applications to the Embassy / Consulate.
  • Prevent misuse, abuse, mischievous intent, prohibited or illegal use and hacking by the User through any means and to address any security issues.
  • Customise, measure and improve our services and website content and layout.

    To transmit, stream and store audio signals / video images on real time or quasi real time basis to any place in any mode including storage in the form of CD/DVD for purposes of providing visa facilitation services, Visas and generally to provide and communicate any of the above to our contracting party, affiliate/s, principal, governments, law enforcement agencies, authorities and other agencies to respond to legal requirements, protect any one’s right, property, safety or, allegation of fraud, misuse, abuse, mischievous intent or investigations.

    and generally to provide and communicate any of the above to our contracting party, affiliate/s, principal, governments, law enforcement agencies, authorities and other agencies to respond to legal requirements, protect any one’s right, property, safety or, allegation of fraud, misuse, abuse, mischievous intent or investigations.

Cookies:

Cookies are files or pieces of information that may be stored on your system or internet enabled devices when you visit the VFS Global website. Once you access the VFS Global website, you consent to our use of cookies. If you do not agree to our use of cookies, you should not use our website. If the cookies that we use are disabled, it may impact the user experience of our website. VFS Global uses cookies to make the website simpler to use. We cannot identify you personally from this information.

A few important things User should know about cookies are that:

  • VFS Global offers certain features that are only available through the use of cookies.
  • VFS Global uses cookies to help identify the User and maintain their signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from the User’s hard drive at the end of a session. “Persistent cookies” remain in place across multiple visits to our websites.
  • The User is always free to decline VFS Global’s cookies if their browser permits, although doing so may interfere with the User’s use of the website.
  • The User may encounter cookies from any links or third parties on certain pages of the website that VFS Global does not control. For example, if the User views a VFS Global page created by another user, there may be a "cookie" placed by that VFS Global page. VFS Global and its contracting parties, principals, affiliate/s, among others, do not tolerate spam The User is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS Global’s website or the contents therein. To report any issues related to spam or spoof emails to VFS Global, please address e-mails to communications@vfsglobal.com. The User may not use VFS Global’s communication tools or webpage to send spam or otherwise send content that would violate our user agreement. VFS Global filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent. VFS Global does not permanently store email messages sent to or by it through various formats. VFS Global does not rent or sell any email addresses or any other applicant information to third parties.

User Account Information, Password & Personal Information:

The User’s passport, fee receipt number, date of birth and name are key to the User’s account. The User is advised to exercise caution in disclosing the User’s information and not to disclose the same to anyone. If the User shares his/her password or personal information with others, the User will be solely responsible for all actions taken in the name of the User’s account. If the User loses control of the same, the User may lose substantial control over the User’s personal information and may be subject to legally binding actions for actions taken on through their account or on the User’s behalf. Therefore, if the User’s password or personal information has been compromised for any reason, the User should immediately notify VFS Global in writing and ensure appropriate safety and security measures.

Links to other websites:

At various points throughout the website you may be offered automatic links to other internet websites including the /Mission or third party websites that may be relevant to a particular aspect of this website. This does not indicate that VFS Global is necessarily associated with any of these other websites. Whilst it is the intention of VFS Global that you should find these other websites of interest, neither VFS Global, nor their officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other websites or any information contained in them, none of which have been verified or endorsed by VFS Global or affiliates.

Minors:

Minors are not permitted to use the services available on VFS Global website. VFS Global does not, knowingly or intentionally, collect any personal information from any person who is a minor, and does not use the information if it comes to know that the same has been provided by a minor.

Accessing, Reviewing & Modifying Personal and Other Information:

User can see, review and change most of their personal information by logging into the website. Generally, VFS Global will not manually modify a user’s personal information because it is very difficult to verify any user’s identity or other details. User must promptly update user’s personal information if it changes or is inaccurate. Once the user submits any information, they will be able to change or remove it only up to 48 hours before the time and date of the interview. VFS Global retains personal information of users in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce the Terms of Use and take other actions otherwise permitted by law. You accord consent for VFS Global to capture audio signals / video images at the Visa Application Centre, transmit and stream the same on real time or quasi real time basis, store and/or make available recordings of such audio signals/video images on CD/DVD format or any other medium to any place whether in India or otherwise in any mode for purposes relating to the visa facilitation process.

Right to withdraw your consent:

VFS Global respects your privacy and gives you an option not to provide information or data that needs to be submitted. You can withdraw your consent that was given to VFS Global earlier. However, the same needs be communicated to VFS Global in writing. In which case, your application would be withdrawn and VFS Global will not be able to provide the administrative support services.

Authenticity:

VFS Global shall not be held responsible for the authenticity or accuracy of the information provided by the User. It shall be the duty of the User to ensure that the information provided to VFS Global is accurate.

Disclosure of Information:

VFS Global may need to disclose information when required by law. VFS Global shall disclose information in good-faith when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on VFS Global or to exercise the legal rights or defend against legal claims. VFS Global may also disclose the information if the disclosure is reasonably necessary to enforce the Terms of Use. Further, in any event of a merger, or sale or re-structuring, VFS Global may transfer or assign any and all personal information to the appropriate party.

Security:

The User’s information is stored on VFS Global’s servers.. VFS Global treats data as an asset that must be protected and uses tools like encryption, passwords, physical security, firewalls, and other security features and measures to protect its website and users personal information against unauthorised disclosure, access, misuse, abuse, hacking etc. However, sometimes the third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse the User’s personal information that they may collect from the website for which VFS Global shall not be liable.

Therefore, although VFS Global works very hard to protect users’ privacy, it cannot guarantee the User that personal information or private communications will always remain private and secure.

Retention & Destruction

Application packages/data/personal information collected from the User will not be copied or retained by VFS Global. Any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process as per the duration specified and mandated by the respective Client Government. being served by VFS Global.

The User’s personal information may be retained in electronic form for a duration specified by the respective Client Governments being served by VFS Global, after a passport and documents have been returned to the User for the purposes of assisting the User should they contact VFS Global with the follow-up questions. VFS Global performs secure disposal or destruction of the personal information or the equipment or devices used for storing personal information. When disposing of or destroying personal information, VFS Global takes appropriate measures to prevent unauthorized parties from gaining access and when disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), take appropriate measures to remove or delete any stored information or otherwise to prevent access by the unauthorized parties.

General:

The contents of this Privacy Policy may be changed at any time and the User will be subject to terms as applicable at the time of usage.

If at any time you believe that VFS Global has not adhered to the Privacy Policy, please inform us by e-mail at communications@vfsglobal.com and we will make all commercially reasonable efforts and steps to promptly determine and resolve the issue.

Beware of fraudulent job offers

Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

  • The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
  • You are asked to disclose private or confidential information.
  • You are asked to be interviewed over the phone or via an instant-messenger type program.
  • You are requested to pay fees/money.
  • You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
  • Insistence on urgency.
  • Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.