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Additional Services

We constantly strive to offer a range of high end services to enhance customer satisfaction. As part of our constant and ongoing endeavor to add value to your experience we offer additional services designed to make the process easy and effortless. To use them, you will need to pay an extra fee in addition to the visa application fee.

For your comfort while applying for your Visa you can call us on +971 420 55761 to know more information on the additional services available.

Platinum Lounge Service

An exclusive service to make your Russia Visa application relaxing, comfortable and convenient.

The lounge offers privacy and comfort, away from the hustle and bustle of the main application centre. Customers can relax in their own private booth within the tranquil and modern lounge, while VFS staffs take care of the entire process, from a personalised chauffer service to and from the VAC, to completion of the application form and payment.

The service cost is in addition to the visa application fees, and is available to customers applying at the Russia Visa Application Centre in Dubai. To book an appointment at the Platinum Lounge, please send in your name and contact number to the following email in Dubai – or call us at +971 56 402 7722.

Key features of the Platinum Lounge include:

  • Chauffer Service – offering pick-up and drop-off, from anywhere in UAE
  • Valet parking for your vehicle at the entrance of the WAFI Mall
  • Privacy and comfort, in a dedicated space away from the main Application Centre.
  • Secure Wi-Fi connectivity, not available anywhere else within the Application Centre
  • Walk-in submission of your visa application subject to availability
  • Exclusive one to one assistance with filling in your visa application forms and application completeness
  • SMS alert service for visa application updates
  • Personalised courier for return of passports and documents to your door
  • Drinks and snacks

Visa at your Door Step service

Through the Visa at your Door Step service, the applicant can request for their application to be submitted from a place and time convenient to them for an additional cost of AED 525 (all applicable taxes included) per application. The Russia Visa Application Centre will have a team of trained officers who will attend to the applicant who wish to submit their visa application through the Visa at your Door Step Service. This service aims to offer convenience to applicants who are occupied and find it difficult to submit their application at the visa application centre.


  • This service is for the applicant / groups who wish to apply for their Russia visa from Dubai.
  • Applicant can opt to avail this service by visiting our VAC website or calling the dedicated contact number 00971 56 5398601 or by sending an email to the dedicated email address (, please make sure to mention the following mandatory details:
    1. Full Name
    2. Nationality
    3. Country you wish to apply for
    4. Number of applicants
    5. Location (Where the documents have to be collected from) and
    6. Contact details (mobile number & email address).
  • Upon receipt of email and call, the applicant will be contacted and requested for further information such as preferred date of appointment, company details, group size and location.
  • Applicants opting for this service will need to make the required payments (Visa fees + Service Charge + VAYDS Fees) during the booking of the appointment.
  • Applicant is required to have the completed Visa Application and the same to be counter checked by the staff. Requirements being:
    1. Fully completed application form
    2. Passport
    3. Photograph
    4. All supporting documents as per the checklist. (soft copy of checklist to be sent to the applicant)
  • On receipt of request for visa at your door step service, visa application centre officer will contact the applicant to explain about the prerequisites of the process and confirm the order.
  • Once the service is confirmed, the visa application centre officer will send a checklist specific to purpose of travel to so that the applicant can ensure visa application and documents are ready for pick up.
  • Trained visa officer will attend request received for ‘Visa at your Door Step”, prior appointment will be fixed with the applicant for the officer to visit and accept application.
  • All such applications will be picked up by visa application centre officer as per the time agreed with the applicant between 09:00 Hrs– 16:00 Hrs.
  • Officer attending the applicant will verify visa application and document submitted according to the checklist and will notify of any document which is required to be submitted. If the applicant does not wish to submit a document, same will be marked on the checklist as per regular process at VAC for visa officer’s attention.
  • Applicant will pay Visa fee, VFS Service fee and charges applicable for VAYDS service to the officer attending the applicant for accepting visa application.
  • Visa Application Centre officer will provide acknowledgments and payments receipts to the applicant on receipt of visa application, documents and payments.
  • The visa application accepted will be then transferred to visa application centre where in the submission officer will enter details of the application in the system which is as per the regular process.
  • Visa application centre will send an email update to the applicant with the reference number once the application is registered in the system.
  • Visa applications accepted through VAYDS once received at the VAC are treated as regular applications and will be submitted to the Russia Embassy/or Consulate General of the Russian Federation on the next working day as per the regular process.
  • Consulate will return processed passports in sealed envelopes which will be transported back to the VAC and then the VAC officer again contact the applicant to update status regarding receipt of passport and fixes an appointment for delivery as agreed between applicant and officer between 09:00 Hrs to 17:00 Hrs on all working days.
  • Passports are delivered to the applicant and acknowledgements are collected and stored in the VAC for the retention period agreed.

Premium Lounge service

The Premium lounge service is available for those customers who would like to experience a dedicated service with individual attention of one of our staff.

This service provides the following amenities:

  • A dedicated premium service lounge
  • Well-appointed ambience
  • Refreshments
  • Photocopying service for your documents*
  • Quicker submission of your application at the Visa Application Centre
  • SMS alert on the status of your application*
  • Return delivery of your passport via courier* (if requested)

*You do not need to pay the additional photocopying, SMS and courier fee if availing the Premium Lounge service.

*Important note: Your visa will be processed and its status decided upon by the General Consulate of Russian Federation in Dubai, UAE. Using the Premium Lounge service does not mean that your visa will be processed faster than the usual turn-around period.

Prime Time Service:

The Prime time service is mainly aimed to facilitate working professional and business executives who would prefer to apply outside of their own working hours.

Prime time service allows applicants to submit their application at Russia Visa Application Centre outside of normal business hours, at a cost of AED 189.00 for each applicant, in addition to the visa fee and service charges (all applicable taxes included).

Prime time will be available as per the timing below:

Prime Time Business Hours
Sunday – Thursday 08:00 - 09:00
15:00- 16:00

The service fee is non-refundable.

Important: This service does not imply or guarantee in any way that applicants using the prime time service will have a faster turnaround time or be successful in their visa application. All visa applicants must meet the requirements of the Embassy/Consulate rules.

Relationship Manager

Dedicated support from a VFS Global staff member:

With this service, you will get full dedicated support from a VFS Global staff member in completing your application and as an added benefit you will not have to wait in line to submit your application.

This service includes:

  • Meet and Greet Service: You will be greeted at the visa application centre by one of our members of staff who will explain the entire process
  • Documents Checking: Peace of mind that you have all the supporting documents required
  • Fast Pass: Faster processing at the visa application centre.
  • Follow-up: You will be kept informed of the progress of your application via your preferred contact method.

For further information, call us on 600 565 574 or write to us on

Document Check Service

A dedicated member of VFS Officers will make sure that you have all the supporting documents required. Our Trained staff will check your documents are correct, sort and arrange them for processing. This service is available for charge of AED 60.00 per application (all applicable taxes included).

Assisted Form Filling Service:

A dedicated member of VFS officers will complete your visa application form online at a charge of AED 105.00 per application (all applicable taxes included).

Please note the Original passport, Hotel booking, Air tickets and Insurance will be required in order to complete the form filling service.

* All applicants are requested to verify the application form before submitting the documents.

VFS Global and its employees shall not be responsible for the contents and the accuracy of the information entered on the Visa Application Form, the responsibility lies with the applicant.

VFS Global shall not be responsible or liable for any adverse decision arising out of the contents or the accuracy of the information provided on the Visa Application Form

Express Courier

The express courier service is an upgrade to the regular courier service will still be made available. The benefit of the express courier service is that applicants opting for this service can have their passport and documents returned back on the same day at place of their convenience instead of personally coming to collect it rather than receiving it the following day.

Courier Service:

Have your passport couriered to your location.

The visa application centre will courier your passport back to you once a decision has been made regarding your visa application. You can purchase this service at the visa application centre for a fee of AED 42.00 (all applicable taxes included). Please enquire about the courier service when you submit your visa application.

Extended Hours (Passport Collection)

The Extended hours Passport Collection service is mainly aimed to facilitate working professional and business executives who would prefer to collect their passports outside of their own normal working hours. Extended Hours Passport Collection purchase allow applicants to pick up their passports after the decision on their visa applications is made, at a convenient time outside of normal business hours. Extended hours Passport Collection service will be available Sunday to Thursday 09:00 hrs to 15:00 hrs and 17:00 hrs to 18:00 hrs. This service can be bought for an extra fee of AED 35 (all applicable taxes included) per passport.

SMS Alerts Service:

Receive SMS updates informing you of the status of your visa application

SMS news updates will be sent to you informing you of the status of your visa application. Once purchased, you will receive several automated feedback messages to your mobile number informing you on the status of your application. The service supports English language and re-assures you that your visa application is progressing towards the final stages of the visa application process. At the end of the process you will receive an automated email message to your registered email address provided in your application form, informing you that the Embassy/Consulate General has arrived at a decision with regards to your application. You will, however, not be informed on the outcome of this decision.

You can avail this service for AED 10.50 at the time of submission (all applicable taxes included)..

Note: This value added service is optional and is available only in UAE for local SMS only.

Assured Courier

This is an optional service which is an add-on to return courier. This Service offers applicants an option of an enhanced compensation in case of damage or loss in transit during document transportation. A disclaimer will be required to be signed by applicants availing this service. This service can be bought for an extra fee of AED 10 (all applicable taxes included)  per application.

Photograph service:

Applicants using this service can have their photograph taken at the visa application centre. This service can be availed for an extra fee of AED 36.75 for 4 passport size photographs.

Photocopying Documents Service:

You may avail this service in the Visa Application Centre for a fee of AED 2.10 (all applicable taxes included).

Documents printing service:

Applicants may avail this service for a fee of AED 5.25 per page to have any document printed by e-mailing it to us (all applicable taxes included). Please note: this service can be availed only before the submission process at the counter.

Services Provided Fee (all applicable taxes included).
Platinum Lounge AED 680.00
Visa at your Door Step Service AED 525.00
Premium Lounge AED 393.75
Prime Time Service AED 189.00
Relationship Manager AED 120.00
Document Check Service AED 60.00
Assisted Form Filling Service AED 105.00
Express Courier AED 105.00
Courier Service AED 42.00
Extended Hours (Passport Collection) AED 35.00
SMS Alerts Service AED 10.50
Assured Couier AED 10.00
Photograph Service AED 36.75
Photocopying Documents Service AED 2.10
Documents Printing Service AED 5.25