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Important Information

  • Effective 08 June 2020 customers can submit their biometric fingerprints (required to obtain a resident permit) by prior appointment only. Please note that appointment slots will only be allocated to customers who have received an official letter from the (Slovenian Administrative Unit) requesting them to submit their biometric fingerprints, for the resident permit.

    at this stage all other services we offer, remain temporarily suspended until further notice.

    The safety of our customers and staff is key, as such social distancing measures will be followed at VFS centres. As part of precautionary measures, customers visiting our Visa Application Centres are kindly requested to wear a facemask/face covering and hand gloves before entering Visa Centre. Costumers will unable to enter the centre if they don't observe these safety measures.

    Customers exhibiting COVID-19 symptoms, including fever, cough and difficulty breathing will be allowed to reschedule their application submission for another day and will be advised to seek medical attention.

    Please follow the instructions below on how to make an appointment:

    1. To book an appointment please call the VFS Global customer call center on +383(0)38412712 / +383(0)38412812. Telephone lines are open from Monday to Friday, between 9.00am -16.00pm. Appointments can only be made via the customer call center directly.
    2. Please bring your passport and a copy of the letter from the Slovenian Administrative Unit inviting you to submit your biometric fingerprints. If you are unable to provide these documents then unfortunately we will not be able to process your application further.
    3. The VFS Global service fee for the biometric fingerprints is 20 EUR per person. The payment will be taken at the VFS Global Centre. Currently, we can only accept cash payments.
    4. If you are unable to attend your allocated appointment slot then you will be required to obtain a new appointment by calling the customer call center.
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