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If you have submitted your application online through ImmiAccount, you are required to track your application through ImmiAccount only.

For Visa Processing Times, please click here.

As you may have experienced our services and may wish to provide feedback on them, please visit Customer Care

Also see: Document Collection(if applicable)

From 1 March 2018, the Department of Home Affairs is offering a new email service for those clients who seek to update their address or passport details using Form 929 – Change of contact and/or passport details . Clients can email Form 929 and supporting documents to

This is a fast, efficient and reliable service. Clients that email Form 929 will receive confirmation that their details have been updated. The service standard for confirmation is 5 days but can be as few as 2 days. Clients will continue to have the option to submit Form 929 online through ImmiAccount.

It is advisable that you do not make final travel arrangements until your visa has been granted.

Have a safe journey!