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Contact Us

Call Centre: For information services, please reach out to the Department of Home Affairs Australia, by visiting:

Biometric and approved supporting documentation submission: by appointment only, from 08:00 am – 03:00 pm, Monday to Friday, except for public holidays.

Hong Kong


Australian Visa Application Centre
Unit B&E, 6/F, Lee & Man Commercial Center, 169 Electric Road, North Point, Hong Kong


For further enquires about Working Holiday Visas, please write to

For further information about ETA (Electronic Travel Authority) or difficulties with online lodgement, please click here.