Additional Services

The services mentioned here are optional. To use them, you will need to pay an extra fee in addition to the visa application fee. You must pay this extra fee in cash when you attend the visa application centre only.

 

SERVICES AMOUNT
Online Visa Assist PHP 900
Online Payment Assist PHP 185
Courier service Return Courier - PHP 380
Call Collect/2-Way Courier – PHP 600
Courier Pick-Up – PHP 380
OSA (Out of Serviceable Area) Courier Fee PHP 1500
SMS service - track your application PHP 110
ETA Assisted Terminal PHP 300
Photograph PHP 150
Photocopying documents PHP 5
Premium Lounge service PHP 2220
Primetime Appointment service PHP 2100
Walk – In Appointment Fee PHP 460
Assisted Form Filling PHP 300
Demand Draft PHP 100
Document Printing Per page PHP 20
Document Scanning and Email Per page PHP 20

 


Online Visa Assist

This facility enables you to lodge your online visa application at the visa application centre. Online Form Filling is available for all online visa categories.

Online Form Filling Benefits:

  • Processing time is generally shorter than a paper-lodged application, depending on your circumstances. Ensure to bring all the supporting documents and complete any required health examinations early, as submitting a complete application is the single most important factor in allowing the Australian Embassy to make a quick decision.
  • Lodge application with support from our experienced staff to guide you throughout the entire process.
  • Instant email status updates on your visa application progress.
  • No need for hi-speed internet and scanners as all documents needed to be scanned and uploaded are done at the visa application center with assistance of our staffs.

See: Visa Processing Time

Note: You can pay the Visa Fee online by, Credit Card, PayPal, UnionPay, BPay

 

This facility is available for an additional fee of PHP 900/- (per application) including the supporting documents upload. Service charge will include upload of any subsequent documents as per the request of the Australian High Commission / Embassy Only.

By availing the “Online Visa Assist” an applicant is acknowledging that under this service, VFS Global through the local partner will only be completing the data entry of an application Online on behalf of an applicant. VFS Global shall not deemed to be providing any advisory services and all Online questions will be answered on the basis of the information provided and duly verified by the applicant. VFS Global will not be responsible for the outcome of the Online Visa application. VFS Global will charge an applicant the prescribed fee which covers the scope of online data entry and application lodgement on applicant’s behalf only without any advisory or judgemental work.

Online Payment Assist (For Online / Paper Visa application through Immi Account)

Australia Visa Applicants and representatives will now have the option and convenience of lodging online / paper visa applications by using the international credit card facility offered by VFS Global.

This service will be available for an additional charge of PHP 185 per application. To know more about this service, please visit www.vfsglobal.com/australia/philippines/

Courier service

The visa application centre will courier the Australian Embassy decision on your visa application and original documents (if returned by the Australian Embassy) back to you for an extra fee of PHP380. Please enquire about this service when you submit your visa application at one of the VFS service desks.

Call Collect

Two Way Courier Service Process

The two-way courier service will provide a pick-up and return courier service for Applications and Decision envelope to the Applicant at an address of their choice. The fee for this service is Php 600. A Manager’s Cheque should be obtained from any of the local banks within the Philippines and made payable to VFS Services Phils. Pvt. Inc.

Important:  Please note that once you have secured a confirmed collection of your application/documents with reference number at the time of courier collection and for any reason your documents are not ready or any unavoidable circumstance arises and you were unable to cancel your booking before the scheduled pick-up of within 24 hours for Metro Manila; 48 hours for Provincial collection, you will be charged an additional One-way courier service fee of PHP 380.

For further details please contact the AVAC Call Centre at 02 790 4900 or email us at info.auph@vfshelpline.com

Courier Pickup Process

The Courier Pickup service will provide a pick-up of Applications at an address of the applicant’s choice. The fee for this service is Php 380. A Manager’s Cheque should be obtained from any of the local banks within the Philippines and made payable to VFS Services Phils. Pvt. Inc.

Important:  Please note that once you have secured a confirmed collection of your application/documents with reference number at the time of courier collection and for any reason your documents are not ready or any unavoidable circumstance arises and you were unable to cancel your booking before the scheduled pick-up of within 24 hours for Metro Manila; 48 hours for Provincial collection, you will be charged an additional One-way courier service fee of PHP 380

For further details please contact the AVAC Call Centre at 02 790 4900 or email us at info.auph@vfshelpline.com

Return Courier Process

Return Courier Service is offered to applicants who have lodged paper application. The Visa Application Centre will courier the relevant documents such as visa results and Citizenship by Descent extract back to you for an additional fee of PHP 380.

OSA (Out of Serviceable Area) Courier Service Fee

These are areas not covered by 2GO Express’ Pick-Up and Delivery service. Applicants may choose to avail of this special pick-up and delivery service for a cost amounting to PHP 1500. To check if your location is OSA, please seek assistance from Call Center agents and will refer to 2GO Express list.

Important: Applicants may use their preferred courier service at their convenience.

For further details please contact AVAC Call Centre at 02 790 4900 or email us at info.auph@vfshelpline.com

SMS service - track your application

SMS news updates will be sent to you informing you of the status of your visa application. Once purchased you will receive several automated feedback messages to your mobile phone at various stages of the visa application process.

At the end of the process you will receive an automated email message to your registered email address provided in your application form, informing you that the Australian High Commission has arrived at a decision with regard to your application.

Please note that this SMS service will not update you on requests for additional documents or information made by the Embassy/High Commission. These requests will be sent via your email address.

You can buy this SMS service for PHP110 at the same time you submit your visa application form and supporting documents at the visa application centre.

Please read the SMS carefully before applying for this service.

ETA - Assisted Terminal

Appointed staff will provide assistance to visa applicants for completing an ETA/E visitor application form at the VAC as an optional service. For eligibility criteria, please click here.


The cost for this service is PHP 300/- per application.

Prime time appointment service – Manila only

The prime time appointment service is open from Monday to Thursday between 16:00 and 19:00.  This service allows applicants, who pay an additional fee, to lodge their applications beyond the normal processing hours (Monday to Friday 07:00 to 14:00)

The prime time service fee is PHP 2,100 per application. Please select the prime time option when scheduling an appointment online and pay the PHP 2,100 in cash when you attend the visa application centre.

Walk-In Appointment Fee

With effect from 01 November 2017, it will be mandatory to have an appointment for the submission of visa applications at the Australian Visa Application Centre (AVAC) in Philippines.

Click here for more details

Applicants without appointment will be charged PHP 460 for the submission of their application. Accommodating walk in appointments will be dependent upon Application Centre’s capacity and slot availability. We strongly recommend submitting bulk applications for groups more than 10 to submit between 7:00 to 12:00 only.

Assisted Form Filling

This facility offers assistance for applicants in completing visa application form on paper by our experienced staff. The service fee is PHP 300.


Demand Draft

Applicants may purchase Manager’s Cheque for their Visa Application Fee to Australian Embassy Manila. VFS can provide Manager’s Cheque at your convenience while application is being processed for a fee of PHP 100 per cheque.


Photograph service

Applicants using this service can have their photograph taken at the visa application centre. This will ensure that the photographs meet the Australian Consulate specifications. This service can be bought for an extra fee of PHP150 Four Photograph


Photocopying documents

There is a photocopying service at the visa application centre for a fee of PHP5 for each sheet.


Premium lounge service

The Premium service is available for those customers who would like to experience a dedicated service with individual attention of one of our staff. This service provides the following amenities which are included in additional fee of PHP2220:


  • No queuing
  • Comfort and privacy
  • Personalised attention and service during application submission
  • Free refreshments and snacks
  • Free courier pass-back
  • Free photocopying (maximum of 50 pages)
  • Free passport-sized photo (if required)
  • Free SMS and email alerts

Important note: Your visa will be processed and decided by the Australian Embassy in Philippines. Using the premium service does not mean that your visa will be processed faster.

To make an appointment to use the premium lounge service please click here and follow the instructions on the Schedule an Appointment page or simply attend the visa application center:

Manila- 7:00 – 14:00 (except public holidays)

Cebu – 7:00 – 13:00 (except public holidays)

Document Printing Per Page

You can get printouts of your document which you need to submit along with the application for PHP20


Document Scanning and Email per page

You can get your documents scanned and emailed PHP20