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Additional Services

The services mentioned here are optional. To use them, you will need to pay an extra fee in addition to the visa application fee. You must pay this extra fee in Cash or locally -issued bank drafts (Payable to “VFS SINGAPORE PTE LTD”) when you attend the visa application centre only.

Premium Lounge service

The Premium Lounge service is now available at the visa application centre. This service includes:

  • Comfort and privacy
  • Personalised attention and service during the submission process
  • Free refreshments
  • Free SMS alerts
  • Free Courier return
  • Free Photocopy (maximum 20 copies)
  • Free Passport-sized photograph

Premium Lounge service fee: SGD70.00

Note: Using the Premium Lounge service does not guarantee the success of your visa application or affect the service standards.

Schedule for an appointment please click here

Prime Time

Prime Time service allows applicants to lodge their applications beyond the normal processing hours. This service will be available from Monday to Friday (except Public Holidays/Closures) at Visa Application Centre. from 14:30 to 16:00. Prime Time service fee is SGD50.00 per application.

To schedule an appointment please click here

Walk In without Appointment

With effect from 1 November 2017 it will be mandatory to have an appointment for the submission of visa applications or enrolment of Biometrics at the Australian Visa Application Centre (AVAC) in Singapore

Service fee of SGD32 per applicant will be charge for applicant who walk-in without appointment

To schedule an appointment please click here

ETA - Assisted Terminal

Appointed staff will provide assistance to visa applicants for completing an ETA/E visitor application form at the VAC as an optional service. For eligibility criteria, please click here.

The cost for this service is SGD 50/- per application.

Photograph service

Applicants can have their photographs taken at the visa application centre, which meets the Australian High Commission requirements. This service can be used for an extra fee of SGD12.00 for 6 passport size photographs.

SMS Service

SMS news updates will be sent to you informing you of the status of your visa application. Once purchased you will receive several automated feedback messages to your mobile phone at various stages of the visa application process.

At the end of the process you will receive an automated email message to your registered email address provided in your application form, informing you that the Australian High Commission has arrived at a decision with regard to your application.

Please note that this SMS service will not update you on requests for additional documents or information made by the Embassy/High Commission. These requests will be sent via your email address.

You can buy this SMS service for an additional fee of SGD 3.00 (GST inclusive), (per application) at the same time you submit your visa application form and supporting documents at the visa application centre.

Note: This value added service is available only in Singapore (local SMS only). Please read the SMS service disclaimer carefully before applying for this service.

Courier Facility

VFS are able to offer an optional courier delivery service at SGD18.00 (GST inclusive) to return your passport and documents from the visa application centre to your home. Certain conditions apply (Please ask for details at the visa application centre).

Visa Decision Letter – Courier Return Service

This service allows a mandatory courier return of the decision letters for applicants who do not provide the email ID to receive their visa decisions electronically. Applicants can no longer visit the centre to collect their visa decisions in person. The applicable courier charges will be collected at the time of acceptance of their application.

Courier rates are as per SGD18.00 (GST inclusive) for the country of operation.

Assisted Electronic Service

This facility is available for an additional fee of SGD50.00 (per applications) including the supporting documents upload. Service charge will include upload of any subsequent documents as per the request of the Australian High Commission / Embassy Only.

VFS Global through the local partner will only be completing the data entry of an application Online on behalf of an applicant. VFS Global shall not deemed to be providing any advisory services and all Online questions will be answered on the basis of the information provided and duly verified by the applicant. VFS Global will not be responsible for the outcome of the Online Visa application. VFS Global will charge an applicant the prescribed fee which covers the scope of online data entry and application lodgement on applicant’s behalf only without any advisory or judgemental work.

Document Printing Service

Print outs of documents can be obtained at the VFS Centre at an additional cost of SGD2.00 per page.