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Contact Us


No -75, Arnold Ratnayake Mawatha,

Colombo 10

Postal Code - 01000

Sri Lanka.


Compliments and Complaints:


Helpline No: + 94 112 350601

Application lodgment timings & Additional Documents Submission:
Monday to Thursday: 08:00 - 14:30
Friday: 08:00 - 14:30

Monday to Friday: 09:00 -17:00

Document Collection:
Monday to Thursday: 11:00 - 17:00
Friday: 11:00 - 16:00


Applicants need to produce their original invoice-cum receipt for documents collection. Where the applicant is unable to collect their own documents, an authorised person can do so on their behalf. The authorised person will be required to present a letter of authorisation which includes both the applicants and authorised person’s signature. The authorised person will also be required to present photo ID, such as a passport or drivers licence, and the original invoice-cum receipt.

There is no change in Australian immigration requirements and the decision-making process for the grant of Australian visas will remain with the Australian High Commission in Colombo. All applications continue to be assessed on their merits in accordance with Australian legislation and policy.

Please note: Due to security concerns, VFS do not permit interested parties such as friends, relatives or business contacts to accompany visa applicants. Therefore it is strongly recommended that applicant alone attend the VFS office to avoid any inconvenience. However, interpreters are allowed to accompany hearing-impaired / physically challenged applicants.