Introduction of Mandatory Appointment System:
With effect from 01 November 2017, it will be mandatory to have an appointment for the submission of visa applications or enrolment of Biometrics at the Australian Visa Application Centre (AVAC) in Vietnam.
Please click here to book an appointment
Instructions to schedule an appointment.
- Before you make an appointment you should carefully read the visa application process available on the website, complete your application form with all the supporting documents to submit your visa application at the AVAC.
- To book an appointment, you will first need to register on the VFS Global website. A confirmation email with your login ID and password will be sent to you. Thereafter you will be able to schedule an appointment using these login credentials. Please note that the appointment system allows you to create a single appointment for each participant. To do this, select “Add customer” during the appointment scheduling process.
- Upon booking the appointment, you will receive a confirmation and letter of appointment by email
- Customers who have already applied for their visa and received a biometric requirement letter from the Department of Home Affairs, also need to book an appointment to submit your biometric information. While booking an appointment, select “Biometric Submission Only” option. Upon booking the appointment, you will receive a confirmation and letter of appointment by email.
- If you have temporary injuries, decoration /henna on your fingers, you are advised to wait until the injuries have healed/decorations faded away or removed before your appointment date; otherwise we will be unable to capture your biometrics correctly.
- Please note that only applicants will be allowed to the visa application centre. The only exceptions to this are those accompanying children under 16 years-of-age or applicants who need special assistance for health reasons, disability or otherwise.
- Only ONE appointment can be booked per passport.
- An application will not be accepted at the AVAC if the Applicant name does not match with the one used for booking the appointment.
- If you are part of a family or group, each member of the family or group must make an individual appointment. For example, if you are a family of 4 with 2 adults and 2 children you must make 4 individual appointments.
- Please carry your appointment letter with you at the scheduled date & time to the AVAC to show it to staff / security guard.
- Please make sure you arrive at the visa application centre 15 minutes prior to your appointment time.
- If you have missed your appointment on the scheduled day, the system will not allow you to reschedule or cancel and you will be required to book a new appointment after 24 hours.
- You can reschedule your appointment only for a future date and up to a maximum of 2 times.
- For bookings of 10 or more appointments together for yourself or other people, or if you are experiencing difficulty making additional bookings, please complete your details on the online form here, selecting the most convenient Visa Application Centre to your location, and our team will contact you as soon as possible to assist.
Please note: If due to any reason, you arrive at the VAC without a booked appointment you will be asked to return once you have booked an appointment.