Disclaimer of Warranty and Limitation of Liability
To the maximum extent permitted by law, VFS Global expressly disclaims all conditions and warranties, express or implied, in connection with your application and/or the Services other than any conditions or warranties expressly stated in these Terms. Where the law precludes such exclusion and implies certain terms, conditions and/or warranties into this agreement ("Implied Terms"), the liability of VFS Global for a breach of such Implied Term shall be limited, at the option of VFS Global, to any one or more of the following:
You agree that in no circumstances whatsoever will VFS Global be liable to you or anyone claiming though you for any indirect, incidental, special and/or consequential losses or damages of whatever nature, or for loss or profits, loss of opportunity, loss of business or goodwill or interruption of business arising out of or in connection with your application and/or any of the Services, however arising or where so ever situated, whether or not relating to any act, error, omission or negligence by VFS Global or any officer, agent, related entity, subsidiary, joint venture partner, employee, representative, contractor or sub-contractor of VFS Global.
You further agree that VFS Global will not be liable to you or anyone claiming through you for any loss or damage whatsoever to the extent that it is caused by you, results from your failure to take reasonable steps to avoid or minimize your loss, or is caused by VFS Global failing to comply with its obligations due to events outside its reasonable control (such as a failure of equipment that is not owned or operated by VFS Global, an industrial strike, a natural disaster or an act of God).
You agree to indemnify and hold VFS Global, its officers, agents, related entities, subsidiaries, joint venture partners, employees, representatives, contractors and sub-contractors harmless from any claim, loss, damage, proceeding or other action (including, without limitation, reasonable legal fees), made by any third party due to, or arising out of, a breach of these Terms by you, or a violation by you of any law of any country or of the rights of a third party.
Prices and Payments
unless expressly stated to the contrary:
unless expressly stated otherwise, any notices in connection with your application and/or the Services must be given by registered post (or if posted to or from a place outside Australia, by registered airmail) and addressed as follows:
If any part of these Terms is held invalid, illegal or unenforceable, that part shall be severed and the remainder will continue to be valid and enforceable.
The failure, delay, relaxation or indulgence on the part of VFS Global in exercising any power, right or remedy conferred upon VFS Global by these Terms shall not operate as a waiver of that power, right or remedy, nor shall the exercise or any single or partial exercise of any power, right or remedy preclude any other or further exercise of such power, right or remedy or the exercise of any other power, right or remedy in these terms.
Any waiver of a breach of these Terms must be in writing signed by VFS Global granting the waiver and shall be effective only to the extent specifically set out in that written waiver.
Governing Law and Submission to Jurisdiction
These Terms are governed by and construed and enforced in accordance with the laws in force from time to time in the State of Victoria, Australia and you irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia and their respective courts of appeal ("Courts of Victoria"). You waive any right which you may have had to object to an action being brought in the Courts of Victoria including, but not limited to, claiming that the action has been brought in an inconvenient forum or that the Courts of Victoria do not have jurisdiction.
Reservation of Rights
any rights not expressly granted to you herein are reserved by VFS Global.
In these Terms, unless the context otherwise requires:
VFS Services Australia Pty Ltd and its related entities (collectively referred to as "we", "us”, “our “and "VFS") is subject to the National Privacy Principles under the Privacy Act 1988 (Cth) (as amended from time to time).
This Privacy Statement explains in general terms how VFS protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us in respect of:
This Privacy Statement will also apply to any personal information about you that is provided to us by someone else such as a travel agent or our Logistics vendors
This Privacy Statement does not apply to VFS employee records, which are generally exempt from the legislation.
What Information We Collect
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you apply for visa, we may collect details such as your name, address, date of birth, passport details and other relevant information. We are required by law to obtain your consent to the collection of "sensitive information" and we will assume that you have consented to the collection of all information about you which is provided to us for use in accordance with this Privacy Statement.
How We Collect Information
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example:
How We Use Your Personal Information
We collect your personal information, store it on our system and then forward it to the Embassy of Austria in Canberra to process your application. Some of the personal information we collect is essential for us to be able to accurately identify who is using the service and to provide the service to you. Other types of personal information we collect help us to profile who is using our services and what their interests are.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties, including for example, the Embassy of Austria in Canberra, data processing companies, courier businesses and their respective officers, employees, agents and representatives for the purpose for which the information was collected or for related purposes, to provide you with a service that you requested.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs or immigration purposes.
Your information may also be shared between related entities within our global group of companies where necessary to fulfil our purposes.
We may engage third party contractors to perform services for us which involve the contractor handling personal information we hold. For example, we may engage third party contractors to:
In these situations, we take steps to prohibit the third party from using personal information about you except for the specific purpose for which we supply it to that third party contractor.
Other than the above and as otherwise expressly stated elsewhere in this Privacy Statement, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Access to and Correction of Information About You
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to the information we hold about you. Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information we hold about you, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that the personal information we hold about you is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Transfer of Information Overseas
You consent to us transferring to recipients in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement, for example to:
In many cases the transfer will be necessary for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests.
Storage and Security of your Personal Information
VFS takes reasonable steps to protect the security of your personal information in accordance with this Privacy Statement. VFS regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
While VFS strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online services. Accordingly, use is at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
Links to other Websites
The VFS website contains links to other websites. Please note that these links are intended for your convenience only. Links to third party websites do not constitute endorsement, sponsorship or approval by VFS of the content, policies or practices of those third party websites.
If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.
Changes to This Privacy Statement
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on www.vfsglobal.com/austria/australia, so please review this periodically to ensure that you have our most current privacy statement.
Your continued use of the VFS website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Statement as amended from time to time.
For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.
Feedback and questions about privacy
If you have any questions regarding this Privacy Statement, please contact us at:
Email: firstname.lastname@example.orgTelephone: +61 2 82035898
These application and service terms and conditions ("Terms") set out the terms on which VFS Services Australia Pty Ltd (trading as itself and/or 'VFS Global' and/or any other business name registered by VFS Services Australia Pty Ltd from time to time) ("VFS") provides one or more of the Services to you.
By submitting an application, you will be taken to have read, understood and accepted all of these Terms (which impose, among other things, obligations on you to make payments to VFS and to indemnify VFS and which limit your rights and VFS' liability in some cases). Accordingly, if you do not agree to any of these Terms, you must not submit your application for the Services.
In these Terms, "Services" means any one or more of the following services provided by VFS:
VFS will not be held accountable or responsible for applications sent to an incorrect location.
Incomplete Applications and Refund Policy:
VFS will attempt to contact an applicant via telephone or email for any information lacking as required to constitute a complete application as set out in Annexure A [the checklist]. The applicant will be required to provide the necessary information within 2 working days, failing which the application may be considered incomplete and returned.
All other fees other than VFS Service Fees will be refunded for an application considered to be incomplete [ required information to prepare a complete application is not received within 2 working days from the date of contacting the applicant via email or telephone]
Once an application is submitted to the Embassy of Austria, a no refunds policy applies.
Variation of Terms
except where it is stated in these Terms that VFS can vary a particular term by notice, these Terms cannot be varied unless the variation is in writing, signed by VFS.
Rights of the Embassy of Austria
You acknowledge and agree that:
Information provided by VFS
All material and information provided or otherwise made available to you by VFS ("VFS Information") is provided as general information only. The VFS Information is not intended to be professional advice and must not be relied upon as such. Prior to entering into a transaction or taking any particular course of action in connection with your application or the Services, you should make your own inquiries and seek independent advice tailored to your specific circumstances and objectives.
Accuracy and Usefulness of VFS Information
The VFS Information is provided to you in good faith and is believed to be accurate and current as at the date of publication. However, VFS provides no warranty or guarantee that the VFS Information (or any part of it) is accurate or complete.
Courier Service and Third Parties
VFS engages third party courier businesses ("Couriers") in respect of applications and the collection and delivery of your Documents and/or Further Documents. You specifically acknowledge and agree that VFS cannot control the acts, omissions, quality of service provided or care taken by any of the Couriers or any other third parties or any of their respective officers, agents, employees, representatives, contractors or sub-contractors.
If any third party provides any services to you in connection with your application and/or the Services (including, for example, photographic services in connection with your application), such services will be supplied to you on the terms and conditions specified by the relevant third party service provider.
VFS expressly disclaims any and all liability to you or anyone claiming through you for any loss or damage suffered in connection with your application and/or any of the Services provided to you by a third party where such loss or damage arises from, or is related to, any act, omission or negligence of a Courier or any other third party or any of their respective officers, agents, employees, representatives, contractors or sub-contractors.
Loss/Damage/Theft of your Documents or Further Documents
To the maximum extent permitted by law, VFS shall not be liable to you or anyone claiming though you for any loss or damage suffered in connection with your Documents and/or Further Documents (including, without limitation, any loss or damage suffered in connection with the loss or theft of, or damage to, your Documents and/or Further Documents, any misplacing of, or delay in returning, your Documents and/or Further Documents or any failure to return your Documents and/or Further Documents).
Without prejudice to the aforesaid or any other term in these Terms, and without any admission of liability whatsoever, if your passport is lost or damaged while it was in VFS' possession, VFS will reimburse you the standard fee charged by the applicable Government department for a replacement passport upon VFS receiving from you a certified copy of a receipt which evidences payment by you of that standard fee to the applicable Government department.
VFS collects personal information about you (including health information where necessary) ("Personal Information") in order to provide the Services. If the Personal Information is not provided by you, VFS may not be able to provide the Services which are the subject of your application.
Before submitting an application to VFS, you should read our Data Protection Policy. Our Data Protection Policy is available at here.
The Data Protection Policy describes how your personal information is collected, used and disclosed and your rights in relation to accessing and correcting that information. You agree to the collection, use and disclose of your personal information in accordance with Data Protection Policy
By availing any of the Cerberus products through the facility made available by VFS, you shall be deemed to have read, understood, agreed and accepted the terms and conditions as mentioned here
Purpose of collection, use, disclosure etc. of Personal Information
Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.
Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:
Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.
As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.
Users making inquiries as regards visa application process in general, need not provide any personal information.
Users making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.
The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.
Certain Diplomatic Missions may require the Applicant’s to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.
All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.
Certain data and information related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s in UK (London) and India (Mumbai). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (London) or at data center in India (Mumbai).
This information may be used, disclosed by VFS GLOBAL for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.
Disclosures of Personal Information:
VFS GLOBAL will not trade, rent or sell personal information of the Applicants. VFS GLOBAL does disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein. Personal Information will be used only for the purposes of providing services and performing its various obligations.
However VFS GLOBAL may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.
Service Provider Arrangements: VFS GLOBAL may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS GLOBAL will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s. Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL.
VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.
Retention & Destruction of Personal Information:
Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.
For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.
VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.
VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
Third Party Links
VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate. These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.
To Personal Information
Applicant/s have right to their personal information provided by them. Users may request access to their personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.
VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at email@example.com
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at firstname.lastname@example.org
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.