After submission of documents at the Visa Application Centre, you can also check the status of your application online by simply providing the unique VAC Reference Number and your family name. VAC reference number can be found on the Invoice-Cum-Receipt provided by Submission Officer at the Visa Application Centre at the time of submission.

To track your application online please click here.

Please note that the time for passport collection is from 13.00 to 16.00 except weekends and holidays.

Please click here to know how to read the Visa Sticker

Please click here for the  information sheet for croatian visa holders

Appeal against refusal, annulment or revocation of visa

Respecting the Article 47 of the EU Charter on the Fundamental Rights and the Croatian law if the visa has been refused or already issued visa has been annulled or revoked, applicants receive a notification on refusal, annulment or revocation of a visa.

Pursuant to Article 31 of the Aliens Act (Official Gazette Nos. 130/11 and 74/13), applicants may appeal against the Decision on refusal, annulment or revocation of visa  through the responsible Embassy/Consulate of the Republic of Croatia, within the period of 15 days from the date of receipt of the decision. The appeal is submitted to the responsible Embassy/Consulate within 15 days from the date of receipt of the decision. The appeal shall be submitted in written, in Croatian language. If the applicant lodges the appeal in another language he/she must submit an official translation thereof. Exceptionally, if there is no certified court interpreter for Croatian language in the country, written appeal in English language may be accepted. Applicant should state the reason why he/she thinks that decision is unfounded.

Division for Visas of the Ministry of Foreign and European Affairs decides on the appeals within 60 days from the date of receipt.

The fee of the appeal procedure is 320 KN, or 43 EUR or 47 USD.

Court protection: Applicant who is not satisfied with the decision done by the Division for Visas may lodge the law suite at the Administrative Court of the Republic of Croatia within 30 days from the date of receipt of the decision on appeal.


Avenija Dubrovnik 6, 10020 Zagreb

Phone: + 385 1 6011 326 or + 385 1 6011 336

Fax: +385 1 6011 300


Visa extension

The validity period of the visa and/or the duration of stay granted on the basis of the issued visa may be extended when the Ministry considers that the visa holder has delivered the proof of:

  • a force majeure or humanitarian reasons that have prevented an alien to leave the territory of the Republic of Croatia before the end of the validity period or the duration of stay granted by the visa (free of charge);
  • serious personal reasons that justify the extension of the validity period or the duration of stay (fee 30 EUR)

Note: Despite the extension of the validity period of the visa, aliens MAY NOT stay in the Republic of Croatia for longer than 90 days in any 180 day period.

The Request for the extension of the validity period and/or the period of stay shall be filed at a police administration/station, before the date of expiry of the current visa and/or of the duration of stay granted on the basis of the issued visa. The extended visa shall be issued by the police administration/station. Before the extension of the issued visa takes place, the police administration/station shall require a preliminary approval by the Ministry.

Aliens may stay in the territory of the Republic of Croatia until the moment of the reaching of the decision upon the Request. The visa shall be extended in a form of a new visa sticker.

The decision on the refusal of the extension of a visa validity period and/or the duration of stay, or of the cancellation or the revocation of a visa, shall be served to an alien on a proper form, together with the reasons thereof. An alien has the right to appeal against the decision within 15 days from the service of the decision, through a Croatian competent diplomatic mission or a consular post.  The visa may be also revoked upon the request by an alien who was issued the visa in question. In such a case the decision IS NOT APPEALABLE. The appeal shall be decided upon by the Ministry responsible for foreign affairs. Where a concerned party withdraws the request for the visa extension and/or duration of stay, a police administration/station shall decide that the procedure has been discontinued.

Regulations on Croatian Visa Regime

  1. Aliens Act
  2. Regulation on the Visa Regime
  3. Ordinance on Visas
  4. Ordinance on Visa Forms
  5. Regulation on the Croatian Visa Information System
  6. COUNCIL REGULATION (EC) No 539/2001 of 15 March 2001 listing the third countries whose nationals must be in possession of visas when crossing the external borders and those whose nationals are exempt from that requirement
  7. Agreements on the facilitation of the issuance of visas:

Personal data protection commisioner

The personal data protection official  is responsible for lawful processing of personal data.

The contact information for the personal data p otection commisioner in the Ministry of Foreign and European Affairs is as follows:

Mr. Zlatko Balić

Trg N.Š.Zrinskog 7-8

1000 Zagreb


Telephone: + 385 1 4597 429

Telefax: + 385 1 4597 455

email: SzZOP@mvep

Form of the request for Access, Correction and/or Deletion of Personal Data processed in the Croatian Visa Information System, is available at: , or at the Croatian Embassy in Jakarta.

Request shall be submitted to the Embassy of Republic of Croatia in Jakarta.